Combining fuzzy MCDM with BSC approach in performance evaluation of Iranian private banking sector

Advances in Fuzzy Systems

Volumn , Issue , 2011, Pages

  Akbari, Mahsa ^a   Shaverdi, Meysam ^a   Fallah Tafti, Saeed ^b  

^a ISLAMIC AZAD UNIVERSITY   (Iran)

^b TARBIAT MODARES UNIVERSITY   (Iran)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80053522025     PISSN: 16877101     EISSN: 1687711X     Source Type: Journal    
DOI: 10.1155/2011/148712     Document Type: Article

References (53)

1. Dessler G., Human Resource Management 2000 8th Upper Saddle River, NJ, USA Prentice-Hall
2. Pineno C. J., The balanced scorecard: an incremental approach model to health care management Journal of Health Care Finance 2002 28 4 69 80 (Pubitemid 34791251)
3. Davis S., Albright T., An investigation of the effect of balanced scorecard implementation of financial performance Management Accounting Research 2004 15 2 135 153 (Pubitemid 38773451)
4. Lawrie G., Cobbold I., Third-generation balanced card: evaluation of an effective strategic control tool International Journal of Productivity and Performance Management 2004 53 7 611 623
5. Kaplan R. S., Norton D. P., The balanced scorecard measures that drive performance Harvard Business Review 1992 70 1 71 79
6. Mouritsen J., Larsen H. T., Bukh P. N., Dealing with the knowledge economy: intellectual capital versus balanced scorecard Journal of Intellectual Capital 2005 6 1 8 27
7. Collier D. A., Modelling the relationships between process quality errors and overall service process performance International Journal of Service Industry Management 1995 6 4 4 19 (Pubitemid 39026061)
8. Kaplan R. S., Norton D. P., Using the balanced scorecard as a strategic management system Harvard Business Review 1996 74 1 75 85
9. Kosmidou K., Pasiouras F., Doumpos M., Zopounidis C., Assessing performance factors in the UK banking sector: a multicriteria methodology Central European Journal of Operations Research 2006 14 1 25 44 (Pubitemid 44727100)
10. Bellman R. E., Zadeh L. A., Decision-making in a fuzzy environment Management Science 1970 17 4 141 164
11. Chiou H. K., Tzeng G. H., Fuzzy multiple-criteria decision-making approach for industrial green engineering Environmental Management 2002 30 6 816 830
12. Hsieh T. Y., Lu S. T., Tzeng G. H., Fuzzy MCDM approach for planning and design tenders selection in public office buildings International Journal of Project Management 2004 22 7 573 584
13. Chiou H. K., Tzeng G. H., Cheng D. C., Evaluating sustainable fishing development strategies using fuzzy MCDM approach Omega 2005 33 3 223 234
14. Chen C. T., Lin C. T., Huang S. F., A fuzzy approach for supplier evaluation and selection in supply chain management International Journal of Production Economics 2006 102 2 289 301
15. Wang T. C., Chang T. H., Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment Expert Systems with Applications 2007 33 4 870 880
16. Bayazit O., Karpak B., An analytical network process-based framework for successful total quality management (TQM): an assessment of Turkish manufacturing industry readiness International Journal of Production Economics 2007 105 1 79 96 (Pubitemid 44636199)
17. Wu W. W., Lee Y. T., Selecting knowledge management strategies by using the analytic network process Expert Systems with Applications 2007 32 3 841 847
18. Lee A. H. I., Chen W. C., Chang C. J., A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan Expert Systems with Applications 2008 34 1 96 107 (Pubitemid 46756241)
19. Pépiot G., Cheikhrouhou N., Frbringer J. M., Glardon R., A fuzzy approach for the evaluation of competences International Journal of Production Economics 2008 112 1 336 353 (Pubitemid 351179611)
20. Eccles R. G., The performance measurement manifesto Harvard Business Review 1991 69 1 131 137
21. Qayoumi M. H., Benchmarking and Organizational Change 2000 Alexandria, Va, USA APPA: The Association of Higher Education Facilities Officers
22. Arshadi N., Lawrence E. C., An empirical investigation of new bank performance Journal of Banking and Finance 1987 11 1 33 48
23. Gilligan T., Smirlock M., Marshall W., Scale and scope economies in the multi-product banking firm Journal of Monetary Economics 1984 13 3 393 405
24. Molyneux P., Altunbas Y., Gardener E. P. M., Efficiency in European Banking 1996 London, UK John Wiley and Sons
25. Athanassopoulos A. D., Giokas D., The use of data envelopment analysis in banking institutions: evidence from the Commercial Bank of Greece Interfaces 2000 30 2 81 95
26. Drake L., Efficiency and productivity change in UK banking Applied Financial Economics 2001 11 5 557 571 (Pubitemid 32926264)
27. Meyer D. W., Markiewicz M. K., Developing a balanced scorecard at Wachovia Corporation Bank Accounting and Finance 1997 11 1 13 19
28. Anderson W. Jr., Cox J. E. P., Fulcher D., Bank selection decisions and marketing segmentation Journal of Marketing 1976 40 1 40 45
29. Boyd W., Leonard M., White C., Customer preferences for financial services: an analysis International Journal of Bank Marketing 1994 12 1 9 15
30. Elliot M. B., Shatto D., Singer C., Three customer values are key marketing success Journal of Retail Banking Services 1996 18 1 1 7
31. Chia A., Hoon H. S., Adopting and creating balanced scorecards in Singapore-based companies Singapore Management Review 2000 22 2 1 15
32. Devlin J., Gerrard P., A study of customer choice criteria for multiple bank users Journal of Retailing and Consumer Services 2005 12 4 297 306 (Pubitemid 40553704)
33. Sinclair D., Zairi M., An empirical study of key elements of total quality-based performance measurement systems: a case study approach in the service industry sector Total Quality Management 2001 12 4 535 550
34. Ballou B., Heitger D. I., Tabor R., Nonfinancial performance measures in the healthcare industry Management Accounting Quarterly 2003 5 1 11 16
35. Frigo M. L., Pustorino P. G., Krull G. W., The balanced scorecard for community banks: translating strategy into action Bank Accounting and Finance 2000 13 3 17 29
36. Kim C. S., Davidson L. F., The effects of IT expenditures on banks business performance: using a balanced scorecard approach Managerial Finance 2004 30 6 28 45 (Pubitemid 40112203)
37. Kuo Y. F., Chen P. C., Constructing performance appraisal indicators for mobility of the service industries using fuzzy delphi method Expert Systems with Applications 2008 35 4 1930 1939
38. Leung L. C., Lam K. C., Cao D., Implementing the balanced scorecard using the analytic hierarchy process the analytic network process Journal of the Operational Research Society 2006 57 6 682 691 (Pubitemid 44020392)
39. Ashton C., Balanced scorecard benefits Nat West bank International Journal of Retail and Distribution Management 1998 26 10 400 407
40. Zadeh L. A., The concept of a linguistic variable and its application to approximate reasoning Information Sciences 1975 8 3 199 249
41. Mon D. L., Cheng C. H., Lin J. C., Evaluating weapon system using fuzzy analytic hierarchy process based on entropy weight Fuzzy Sets and Systems 1994 62 2 127 134
42. Buckley J. J., Ranking alternatives using fuzzy numbers Fuzzy Sets and Systems 1985 15 1 21 31 (Pubitemid 15524358)
43. Yoon K., Hwang C. L., Manufacturing plant location analysis by multiple attribute decision making: part II. Multi-plant strategy and plant relocation International Journal of Production Research 1985 23 2 361 370 (Pubitemid 15512003)
44. Hwang C. L., Yoon K., Multiple Attributes Decision Making Methods and Applications 1981 Berlin, Germany Springer
45. Bentez J. M., Martn J. C., Romn C., Using fuzzy number for measuring quality of service in the hotel industry Tourism Management 2007 28 2 544 555
46. Wang Y. M., Elhag T. M. S., Fuzzy TOPSIS method based on alpha level sets with an application to bridge risk assessment Expert Systems with Applications 2006 31 2 309 319 (Pubitemid 44294437)
47. Wang Y. J., Applying FMCDM to evaluate financial performance of domestic airlines in Taiwan Expert Systems with Applications 2008 34 3 1837 1845
48. Opricovic, Multi-Criteria Optimization of Civil Engineering Systems 1998 Belgrade, Serbia Faculty of Civil Engineering
49. Opricovic S., Tzeng G. H., Multicriteria planning of post-earthquake sustainable reconstruction Computer-Aided Civil and Infrastructure Engineering 2002 17 3 211 220 (Pubitemid 34458551)
50. Chu M. T., Shyu J., Tzeng G. H., Khosla R., Comparison among three analytical methods for knowledge communities group-decision analysis Expert Systems with Applications 2007 33 4 1011 1024 (Pubitemid 46497773)
51. Opricovic S., Tzeng G. H., Compromise solution by MCDM methods: a comparative analysis of VIKOR and TOPSIS European Journal of Operational Research 2004 156 2 445 455
52. Opricovic S., Tzeng G. H., Extended VIKOR method in comparison with outranking methods European Journal of Operational Research 2007 178 2 514 529 (Pubitemid 44750475)
53. Wu M., Chen T., The ELECTRE multi criteria analysis approach based on intuitionist fuzzy sets Proceedings of the IEEE International Conference on Fuzzy Systems (Fuzz-IEEE '09) August 2009 2 3