Understanding the consequences of information systems service quality on IS service reuse

Information and Management

Volumn 46, Issue 6, 2009, Pages 335-341

  Kettinger, William J ^a   Park, Sung Hee Sunny ^b   Smith, Jeffery ^c  

^a UNIVERSITY OF MEMPHIS   (United States)

^b KETTERING UNIVERSITY   (United States)

^c FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Behavioral intentions; Customer satisfaction or dissatisfaction processes; IS service quality; IS service reuse; IS service value

Indexed keywords

BEHAVIORAL INTENTION; BEHAVIORAL INTENTIONS; CAUSAL NETWORK; COMPREHENSIVE MODEL; CUSTOMER RETENTION; FIELD STUDIES; IS SERVICE QUALITY; IS SERVICE REUSE; IS SERVICE VALUE; KEY FACTORS; RELATIVE IMPORTANCE; SERVICE QUALITY; SERVICE REUSE;

BEHAVIORAL RESEARCH; SALES;

CUSTOMER SATISFACTION;

EID: 68349152648     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2009.03.004     Document Type: Article

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