Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model

Behaviour and Information Technology

Volumn 28, Issue 4, 2009, Pages 335-345

  Chen, Chien Wen David ^a   Cheng, Chiang Yu John ^b  

^a FENG CHIA UNIVERSITY   (Taiwan)

^b NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Actual use; Behaviour intention; Consumer satisfaction; Information system success; Shopping website

Indexed keywords

ACTUAL USE; BEHAVIOUR INTENTION; CONSUMER SATISFACTION; INFORMATION SYSTEM SUCCESS; SHOPPING WEBSITE;

ECONOMICS; INFORMATION SYSTEMS; QUALITY FUNCTION DEPLOYMENT; WORLD WIDE WEB;

ELECTRONIC COMMERCE;

EID: 70449598136     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290701850111     Document Type: Article

References (47)

1. Ahn, T., Ryu, S., and Han, I., 2004. The impact of the online and offline features on the user acceptance of Internet shopping malls. Electronic Commerce Research and Applications, 3, 405-420.
2. Anderson, E.W. and Mittal, V., 2000. Strengthening the satisfaction - profit chain. Journal of Service Research, 3, 107-120.
3. Bagozzi, R.P., Davis, F.D., and Warshaw, P.R., 1992. Development and test of a theory of technological learning and usage. Human Relations, 45 (7), 660-686.
4. Bahatti, N., Bouch, A., and Kuchinsky, A., 2000. Integrating user-perceived quality into web server design. Computer Networks, 33 (1-6), 1-16.
5. Barnes, S. and Vidgen, R., 2001. An evaluation of cyberbookshops: The WebQual method. International Journal of Electronic Commerce, 6 (1), 11-30.
6. Baroudi, J.J., Olson, M.H., and Ives, B., 1986. An empirical study of the impact of user involvement on system usage and information satisfaction. Communications of the ACM, 29, 232-238.
7. Bhattacherjee, A., 2001. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25 (3), 351-370.
8. Bostrom, R. and Heinen, J.S., 1977. MIS problems and failures: A socio-technical perspective. MIS Quarterly, 1 (3), 17-32.
9. Cao, M., Zhang, Q., and Seydel, J., 2005. B2C e-commerce website quality: An empirical examination. Industrial Management and Data Systems, 105 (5), 645-661.
10. D'Ambra, J. and Rice, R.E., 2001. Emerging factors in user evaluation of the World Wide Web. Information and Management, 38 (6), 373-384.
11. Davis, F.D. Jr., 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3), 319-340.
12. DeLone, W. and McLean, E., 1992. Information systems success: The quest for the dependent variable. Information Systems Research, 3 (1), 60-95.
13. DeLone, W. and McLean, E., 2003. The DeLone and McLean model of information systems success: A tenyear update. Journal of Management Information Systems, 19 (4), 9-30.
14. eMarketer. 2007. eMarketer's 10 key predictions in 2007. Available at: http://www.emarketer.com/Article.aspx?1004418&src1/4article-head-sitesearch.
15. Fishbein, M. and Ajzen, I., 1975. Belief, attitude, intention and behaviour: An introduction to theory and research. Reading, MA: Addison-Wesley.
16. Hair, J.F., et al., 2006. Multivariate data analysis. 6th ed. Upper Saddle River, NJ: Prentice Hall.
17. Hartwick, J. and Barki, H., 1994. Explaining the role of user participation in information system use. Management Science, 40 (4), 440-465.
18. Heskett, J.L., Sasser, W.E., and Schlesinger, L.A., 1997. The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value. New York: Free
19. Press.Hoffman, D. and Novak, T., 1996. Marketing in hypermedia computer mediated environments: Conceptual foundations. Journal of Marketing, 60 (3), 50-68.
20. Hsu, M.H., et al., 2006. A longitudinal investigation of continued online shopping behaviour: An extension of the theory of planned behavior. International Journal of Human-Computer Studies, 64 (9), 889-904.
21. Igbaria, M. and Tan, M., 1997. The consequences of information technology acceptance on subsequent individual performance. Information and Management, 32 (3), 113-121.
22. Iivari, J., 2005. An empirical test of DeLone-McLean model of information system success. The Data Base for Advances in Information Systems, 36 (2), 8-27.
23. Ives, B., Olson, M.H., and Baroundi, J.J., 1983. The measurement of user information satisfaction. Communications of the ACM, 26 (10), 785-793.
24. Jayawardhena, C., 2004. Measurement of service quality in internet banking: The development of an instrument. Journal of Marketing Management, 20, 85-207.
25. Karahanna, E., Straub, D.W., and Chervany, N.L., 1999. Information technology adoption across time: A crosssectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly, 23 (2), 183-213.
26. Li, Y.E., 1997. Perceived importance of information system success factors: A meta analysis of group differences. Information and Management, 32 (1), 15-28.
27. Mason, R.O., 1978. Measuring information output: A communication system. Information and Management, 1 (5), 219-234.
28. March, L.T. and Ngai, E.W.T., 2006. Prediction the organizational adoption of B2C e-commerce: An empirical study. Industrial Management and Data Systems, 106 (8), 1133-1147.
29. McGill, T. and Hobbs, V., 2003. User-developed applications and information systems success: A test of DeLone ad McLean's model. Information Resources Management Journal, 16 (1), 24-45.
30. Market Intelligence Centre, 2006. The trend of B2C behaviour 2006. Available at http://mic.iii.org.tw/intelligence.
31. Mollar, A. and Licker, P.S., 2001. E-commerce system success: An attempt to extend and respecify the DeLone and McLean model of IS success. Journal of Electronic Commerce Research, 2 (4), 131-141.
32. O'Callaghan, R., 1999. From reengineering to electronic commerce: Old questions, new challenges. Journal of Strategic Information Systems, 8 (1), 61-62.
33. Oliver, R.L., 1980. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17 (4), 460-469.
34. Pavlou, P.A. and Fygenson, M., 2006. Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly, 30 (1), 115-143.
35. Rai, A., Lang, S.S., and Welker, R.B., 2002. Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13 (1), 50-69.
36. Schneider, G.P., 2007. Electronic commerce. 7th ed. Massachusetts: Course Technology.
37. Sengupta, K. and Zhao, L., 1998. Improving the communicational effectiveness of virtual organizations through workflow automation. International Journal of Electronic Commerce, 3 (1), 46-49.
38. Shannon, C.E. and Weaver, W., 1949. The mathematical theory of communication. Urbana, IL: University of Illinois Press.
39. Shin, B., 2003. An exploratory investigation of system success factors in data warehousing. Journal of the Association for Information Systems, 4, 141-170.
40. Sirdeshmukh, D., Singh, J., and Sabol, B., 2002. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66, 15-37.
41. Tan, M. and Teo, T., 2000. Factors influencing the adoption of Internet banking. Journal of the AIS, 1 (5), 1-44.
42. Taylor, S. and Todd, P., 1995. Understanding information technology usage: A test of competing models. Information Systems Research, 6 (2), 144-176.
43. Tse, D.K. and Wilton, P.C., 1988. Models of consumer satisfaction: An extension. Journal of Marketing Research, 25, 204-212.
44. Wixom, B.H. and Todd, P.A., 2005. A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16 (1), 85-102.
45. Wu, J.H. and Wang, Y.M., 2006. Measuring KMS success: A respecification of the DeLone and McLean's model. Information and Management, 43, 728-739.
46. Yang, Z. and Peterson, R.T., 2004. Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing, 21 (10), 799-822.
47. Yi, Y., 1990. A critical review of consumer satisfaction. In: V.A. Zeithmal, ed. Review of marketing, 4, Chicago: American Marketing Association, 68-123.