-
1
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
-
(1993)
Academy of Management Review
, vol.18
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
4
-
-
34748920029
-
Workplace emotions: The role of supervision and leadership
-
Bono, J. E., Foldes, H. J., Vinson, G., & d Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of Applied Psychology, 92, 1357-1367.
-
(2007)
Journal of Applied Psychology
, vol.92
, pp. 1357-1367
-
-
Bono, J.E.1
Foldes, H.J.2
Vinson, G.3
Muros, J.P.D.4
-
5
-
-
84909210389
-
Toward understanding emotional management at work: A quantitative review of emotional labor research
-
C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.). Mahwah, NJ: Lawrence Erlbaum Associates
-
Bono, J. E., & Vey, M. A. (2005). Toward understanding emotional management at work: A quantitative review of emotional labor research. In: C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 213-233). Mahwah, NJ: Lawrence Erlbaum Associates.
-
(2005)
Emotions in Organizational Behavior
, pp. 213-233
-
-
Bono, J.E.1
Vey, M.A.2
-
6
-
-
0002344390
-
Expanding the criterion domain to include elements of contextual performance
-
N. Schmitt & W. C. Borman (Eds.). San Francisco, CA: Jossey-Bass
-
Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In: N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations. San Francisco, CA: Jossey-Bass.
-
(1993)
Personnel Selection in Organizations
-
-
Borman, W.C.1
Motowidlo, S.J.2
-
7
-
-
39049111594
-
A review of emotional labor and its nomological network: Practical and research implications
-
Brotheridge, C. M. (2006a). A review of emotional labor and its nomological network: Practical and research implications. Ergonomia IJE&HF, 28, 295-309.
-
(2006)
Ergonomia IJE&HF
, vol.28
, pp. 295-309
-
-
Brotheridge, C.M.1
-
8
-
-
33750601519
-
The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands
-
Brotheridge, C. M. (2006b). The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands. Psicothema, 18, 139-144.
-
(2006)
Psicothema
, vol.18
, pp. 139-144
-
-
Brotheridge, C.M.1
-
9
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of "people work"
-
Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior, 60, 17-39.
-
(2002)
Journal of Vocational Behavior
, vol.60
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.A.2
-
10
-
-
85047690351
-
Testing a conservation of resources model of the dynamics of emotional labor
-
Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 57-67.
-
(2002)
Journal of Occupational Health Psychology
, vol.7
, pp. 57-67
-
-
Brotheridge, C.M.1
Lee, R.T.2
-
14
-
-
22544447360
-
A social interaction model of the effects of emotion regulation on work strain
-
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509-530.
-
(2005)
Academy of Management Review
, vol.30
, pp. 509-530
-
-
Côté, S.1
-
16
-
-
12744272960
-
The dimensionality and antecedents of emotional labor strategies
-
Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339-357.
-
(2005)
Journal of Vocational Behavior
, vol.66
, pp. 339-357
-
-
Diefendorff, J.M.1
Croyle, M.H.2
Gosserand, R.H.3
-
17
-
-
0344585434
-
Understanding the emotional labor process: A control theory perspective
-
Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24, 945-959.
-
(2003)
Journal of Organizational Behavior
, vol.24
, pp. 945-959
-
-
Diefendorff, J.M.1
Gosserand, R.H.2
-
18
-
-
33846613826
-
-
Annual Society for Industrial and Organizational Psychology meeting, Dallas, TX
-
Diefendorff, J. M., & Greguras, G. J. (2006). Contextualizing emotional display rules: Taking a closer look at targets, discrete emotions, and behavioral responses. Annual Society for Industrial and Organizational Psychology meeting, Dallas, TX.
-
(2006)
Contextualizing Emotional Display Rules: Taking A Closer Look at Targets, Discrete Emotions, and Behavioral Responses
-
-
Diefendorff, J.M.1
Greguras, G.J.2
-
19
-
-
55749108343
-
Linking emotion regulation strategies to affective events and negative emotions at work
-
Diefendorff, J. M., Richard, E. M., & Yang, J. (2008). Linking emotion regulation strategies to affective events and negative emotions at work. Journal of Vocational Behavior, 73, 498-508.
-
(2008)
Journal of Vocational Behavior
, vol.73
, pp. 498-508
-
-
Diefendorff, J.M.1
Richard, E.M.2
Yang, J.3
-
21
-
-
67349109469
-
Emotional labor and leadership: A threat to authenticity?
-
Gardner, W. L., Fischer, D., & Hunt, J. G. (2009). Emotional labor and leadership: A threat to authenticity? The Leadership Quarterly, 20, 466-482.
-
(2009)
The Leadership Quarterly
, vol.20
, pp. 466-482
-
-
Gardner, W.L.1
Fischer, D.2
Hunt, J.G.3
-
24
-
-
0033631637
-
Emotion regulation in the workplace: A new way to conceptualize emotional labor
-
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Organizational Health Psychology, 5(1), 95-110.
-
(2000)
Journal of Organizational Health Psychology
, vol.5
, Issue.1
, pp. 95-110
-
-
Grandey, A.A.1
-
25
-
-
0037296863
-
When the "show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
-
Grandey, A. A. (2003). When the "show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86-96.
-
(2003)
Academy of Management Journal
, vol.46
, pp. 86-96
-
-
Grandey, A.A.1
-
26
-
-
0001376349
-
The emerging field of emotion regulation: An integrative review
-
Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271-299.
-
(1998)
Review of General Psychology
, vol.2
, pp. 271-299
-
-
Gross, J.J.1
-
27
-
-
70350340403
-
Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy
-
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52, 958-974.
-
(2009)
Academy of Management Journal
, vol.52
, pp. 958-974
-
-
Groth, M.1
Hennig-Thurau, T.2
Walsh, G.3
-
29
-
-
0024632747
-
Conservation of resources: A new attempt at conceptualizing stress
-
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524.
-
(1989)
American Psychologist
, vol.44
, pp. 513-524
-
-
Hobfoll, S.E.1
-
31
-
-
34748871335
-
Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature
-
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92, 1332-1356.
-
(2007)
Journal of Applied Psychology
, vol.92
, pp. 1332-1356
-
-
Humphrey, S.E.1
Nahrgang, J.D.2
Morgeson, F.P.3
-
32
-
-
39049135748
-
Leading with emotional labor
-
Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23, 151-168.
-
(2008)
Journal of Managerial Psychology
, vol.23
, pp. 151-168
-
-
Humphrey, R.H.1
Pollack, J.M.2
Hawver, T.3
-
34
-
-
0036626193
-
Five-factor model of personality and job satisfaction: A meta-analysis
-
Judge, T. A., Heller, D., & Mount, M. K. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530-541.
-
(2002)
Journal of Applied Psychology
, vol.87
, pp. 530-541
-
-
Judge, T.A.1
Heller, D.2
Mount, M.K.3
-
35
-
-
31344432854
-
Hostility, job attitudes, and workplace deviance: Test of a multilevel model
-
Judge, T. A., Scott, B. A., & Ilies, R. (2006). Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91, 126-138.
-
(2006)
Journal of Applied Psychology
, vol.91
, pp. 126-138
-
-
Judge, T.A.1
Scott, B.A.2
Ilies, R.3
-
36
-
-
59549104088
-
Is emotional labor more difficult for some than for others? A multilevel, experience sampling study
-
Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotional labor more difficult for some than for others? A multilevel, experience sampling study. Personnel Psychology, 62, 57-88.
-
(2009)
Personnel Psychology
, vol.62
, pp. 57-88
-
-
Judge, T.A.1
Woolf, E.F.2
Hurst, C.3
-
37
-
-
0000584702
-
The concepts of alienation and involvement revisited
-
Kanungo, R. N. (1979). The concepts of alienation and involvement revisited. Psychological Bulletin, 86, 119-138.
-
(1979)
Psychological Bulletin
, vol.86
, pp. 119-138
-
-
Kanungo, R.N.1
-
38
-
-
0000720421
-
Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation
-
Lawler, E. E., III., & Hall, D. T. (1970). Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation. Journal of Applied Psychology, 54, 305-312.
-
(1970)
Journal of Applied Psychology
, vol.54
, pp. 305-312
-
-
Lawler III, E.E.1
Hall, D.T.2
-
39
-
-
0036481258
-
A meta-analysis of the dimensionality of organizational citizenship behavior
-
LePine, J. A., Erez, A., & Johnson, D. E. (2002). A meta-analysis of the dimensionality of organizational citizenship behavior. Journal of Applied Psychology, 87, 52-65.
-
(2002)
Journal of Applied Psychology
, vol.87
, pp. 52-65
-
-
Lepine, J.A.1
Erez, A.2
Johnson, D.E.3
-
41
-
-
52649083159
-
The relationship between emotional resources and emotional labor: An exploratory study
-
Liu, Y., Prati, L. M., Perrewe, P. L., & Ferris, G. R. (2008). The relationship between emotional resources and emotional labor: An exploratory study. Journal of Applied Social Psychology, 38, 2410-2439.
-
(2008)
Journal of Applied Social Psychology
, vol.38
, pp. 2410-2439
-
-
Liu, Y.1
Prati, L.M.2
Perrewe, P.L.3
Ferris, G.R.4
-
43
-
-
0000323155
-
Emotional intelligence and the construction and regulation of feelings
-
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied and Preventive Psychology, 4, 197-208.
-
(1995)
Applied and Preventive Psychology
, vol.4
, pp. 197-208
-
-
Mayer, J.D.1
Salovey, P.2
-
45
-
-
0040155452
-
The dimensions, antecedents, and consequences of emotional labor
-
Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986-1010.
-
(1996)
Academy of Management Review
, vol.21
, pp. 986-1010
-
-
Morris, J.A.1
Feldman, D.C.2
-
46
-
-
0036793428
-
The role of affect and affective congruence in perceptions of leaders: An experimental study
-
Newcombe, M. J., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. The Leadership Quarterly, 13, 601-614.
-
(2002)
The Leadership Quarterly
, vol.13
, pp. 601-614
-
-
Newcombe, M.J.1
Ashkanasy, N.M.2
-
47
-
-
79960480076
-
Validity of observer ratings of the five-factor model of personality traits: A meta-analysis
-
(December 13). Advance online publication. doi: 10.1037/a0021832
-
Oh, I.-S., Wang, G., & Mount, M. K. (2010, December 13). Validity of observer ratings of the five-factor model of personality traits: A meta-analysis. Journal of Applied Psychology. Advance online publication. doi: 10.1037/a0021832.
-
(2010)
Journal of Applied Psychology
-
-
Oh, I.-S.1
Wang, G.2
Mount, M.K.3
-
48
-
-
0141907688
-
Common method biases in behavioral research: A critical review of the literature and recommended remedies
-
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 879-903
-
-
Podsakoff, P.M.1
MacKenzie, S.B.2
Lee, J.Y.3
Podsakoff, N.P.4
-
49
-
-
0033242129
-
The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being
-
Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23(2), 125-154.
-
(1999)
Motivation and Emotion
, vol.23
, Issue.2
, pp. 125-154
-
-
Pugliesi, K.1
-
50
-
-
0002552267
-
Climate and culture: An evolution of constructs
-
B. Schneider (Ed.). San Francisco, CA: Jossey-Bass
-
Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In: B. Schneider (Ed.), Organizational climate and culture (pp. 5-39). San Francisco, CA: Jossey-Bass.
-
(1990)
Organizational Climate and Culture
, pp. 5-39
-
-
Reichers, A.E.1
Schneider, B.2
-
51
-
-
84880973434
-
Perceived organizational support: A review of the literature
-
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
-
(2002)
Journal of Applied Psychology
, vol.87
, pp. 698-714
-
-
Rhoades, L.1
Eisenberger, R.2
-
52
-
-
33947531470
-
A reconceptulization of emotional labor construct: On the development of an integrated theory of perceived emotional dissonance and emotional labor
-
C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.). Mahwah, NJ: Lawrence Erlbaum Associates
-
Rubin, R. S., Tardino, V. M. S., Daus, C. S., & Munz, D. C. (2005). A reconceptulization of emotional labor construct: On the development of an integrated theory of perceived emotional dissonance and emotional labor. In: C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 213-233). Mahwah, NJ: Lawrence Erlbaum Associates.
-
(2005)
Emotions in Organizational Behavior
, pp. 213-233
-
-
Rubin, R.S.1
Tardino, V.M.S.2
Daus, C.S.3
Munz, D.C.4
-
53
-
-
51849085211
-
Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation
-
Rupp, D. E., McCance, A. S., Spencer, S., & Sonntag, K. (2008). Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation. Journal of Management, 34, 903-924.
-
(2008)
Journal of Management
, vol.34
, pp. 903-924
-
-
Rupp, D.E.1
McCance, A.S.2
Spencer, S.3
Sonntag, K.4
-
54
-
-
0034146875
-
Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
-
Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21, 163-183.
-
(2000)
Journal of Organizational Behavior
, vol.21
, pp. 163-183
-
-
Schaubroeck, J.1
Jones, J.R.2
-
55
-
-
84936146063
-
On merging identity theory and stress research
-
Thoits, P. A. (1991). On merging identity theory and stress research. Social Psychology Quarterly, 54, 101-102.
-
(1991)
Social Psychology Quarterly
, vol.54
, pp. 101-102
-
-
Thoits, P.A.1
-
56
-
-
0032220008
-
Gender motives for regulating emotions
-
Timmers, M., Fischer, A. H., & Manstead, A. S. R. (1998). Gender motives for regulating emotions. Personality and Social Psychology Bulletin, 24(9), 974-985.
-
(1998)
Personality and Social Psychology Bulletin
, vol.24
, Issue.9
, pp. 974-985
-
-
Timmers, M.1
Fischer, A.H.2
Manstead, A.S.R.3
-
58
-
-
0038476381
-
Emotion regulation in customer service roles: Testing a model of emotional labor
-
Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-74.
-
(2003)
Journal of Occupational Health Psychology
, vol.8
, pp. 55-74
-
-
Totterdell, P.1
Holman, D.2
-
59
-
-
60849109539
-
Examining the consequences in the tendency to suppress and reappraise emotions on task-related job performance
-
Wallace, J. C., Edwards, B. D., Shull, A., & Finch, D. M. (2009). Examining the consequences in the tendency to suppress and reappraise emotions on task-related job performance. Human Performance, 22, 23-43.
-
(2009)
Human Performance
, vol.22
, pp. 23-43
-
-
Wallace, J.C.1
Edwards, B.D.2
Shull, A.3
Finch, D.M.4
-
61
-
-
0024023344
-
Development and validation of brief measures of positive and negative affect: The PANAS scales
-
Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
-
(1988)
Journal of Personality and Social Psychology
, vol.54
, pp. 1063-1070
-
-
Watson, D.1
Clark, L.A.2
Tellegen, A.3
-
62
-
-
0008948147
-
Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work
-
B. M. Staw & L. L. Cummings (Eds.). Greenwich, CT: JAI Press
-
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In: B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 18, pp. 1-74). Greenwich, CT: JAI Press.
-
(1996)
Research in Organizational Behavior
, vol.18
, pp. 1-74
-
-
Weiss, H.M.1
Cropanzano, R.2
-
63
-
-
33845670878
-
The affective consequences of service work: Managing emotions on the job
-
Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20, 205-232.
-
(1993)
Work and Occupations
, vol.20
, pp. 205-232
-
-
Wharton, A.S.1
-
64
-
-
21144465386
-
Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
-
Wharton, A. S., & Erickson, R. I. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18(3), 457-486.
-
(1993)
Academy of Management Review
, vol.18
, Issue.3
, pp. 457-486
-
-
Wharton, A.S.1
Erickson, R.I.2
-
65
-
-
33845393728
-
Confusion of confidence intervals and credibility intervals in metaanalysis
-
Whitener, E. M. (1990). Confusion of confidence intervals and credibility intervals in metaanalysis. Journal of Applied Psychology, 75, 315-321.
-
(1990)
Journal of Applied Psychology
, vol.75
, pp. 315-321
-
-
Whitener, E.M.1
-
67
-
-
0001739338
-
Emotion work as a source of stress: The concept and development of an instrument
-
Zapf, D., Vogt, C., Seifert, C., Mertini, H., & Isic, A. (1999). Emotion work as a source of stress: The concept and development of an instrument. European Journal of Work and Organizational Psychology, 8, 371-400.
-
(1999)
European Journal of Work and Organizational Psychology
, vol.8
, pp. 371-400
-
-
Zapf, D.1
Vogt, C.2
Seifert, C.3
Mertini, H.4
Isic, A.5
-
68
-
-
70349836003
-
Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education
-
Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education, 57, 105-122.
-
(2008)
Communication Education
, vol.57
, pp. 105-122
-
-
Zhang, Q.1
Zhu, W.2
-
69
-
-
33748639272
-
Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies
-
Beal, D. J., Trougakos, J. P., Weiss, H. M., & Green, S. G. (2006). Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 91, 1053-1065.
-
(2006)
Journal of Applied Psychology
, vol.91
, pp. 1053-1065
-
-
Beal, D.J.1
Trougakos, J.P.2
Weiss, H.M.3
Green, S.G.4
-
70
-
-
33845495751
-
Emotional labor: Development and validation of the Dutch questionnaire on emotional labor (D-QEL)
-
Briet, M., Naring, G., Brouwers, A., & van Droffelaar, A. (2005). Emotional labor: Development and validation of the Dutch questionnaire on emotional labor (D-QEL). Gedrag & Gezondheid, 33, 318-330.
-
(2005)
Gedrag & Gezondheid
, vol.33
, pp. 318-330
-
-
Briet, M.1
Naring, G.2
Brouwers, A.3
Van Droffelaar, A.4
-
72
-
-
70350622984
-
Quality of work life as a mediator between emotional labor and work family interference
-
Cheung, F. Y. L., & Tang, C. S. K. (2009). Quality of work life as a mediator between emotional labor and work family interference. Journal of Business Psychology, 24, 245-255.
-
(2009)
Journal of Business Psychology
, vol.24
, pp. 245-255
-
-
Cheung, F.Y.L.1
Tang, C.S.K.2
-
75
-
-
0037396172
-
Antecedents and consequences of emotional display rule perceptions
-
Diefendorff, J. M., & Richard, E. M. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284-294.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 284-294
-
-
Diefendorff, J.M.1
Richard, E.M.2
-
76
-
-
65349194444
-
Perceived organizational support as a moderator of emotional labor/outcomes relationships
-
Duke, A. B., Goodman, J. M., Treadway, D. C., & Breland, J. W. (2009). Perceived organizational support as a moderator of emotional labor/outcomes relationships. Journal of Applied Social Psychology, 39, 1013-1034.
-
(2009)
Journal of Applied Social Psychology
, vol.39
, pp. 1013-1034
-
-
Duke, A.B.1
Goodman, J.M.2
Treadway, D.C.3
Breland, J.W.4
-
77
-
-
0347031542
-
Emotional labor: A conceptualization and scale development
-
Glomb, T. M., & Tews, M. J. (2004). Emotional labor: A conceptualization and scale development. Journal of Vocational Behavior, 64, 1-23.
-
(2004)
Journal of Vocational Behavior
, vol.64
, pp. 1-23
-
-
Glomb, T.M.1
Tews, M.J.2
-
78
-
-
34548857108
-
Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
-
Goldberg, L. S., & Grandey, A. A. (2007). Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12, 301-320.
-
(2007)
Journal of Occupational Health Psychology
, vol.12
, pp. 301-320
-
-
Goldberg, L.S.1
Grandey, A.A.2
-
79
-
-
29444445069
-
Emotional display rules and emotional labor: The moderating role of commitment
-
Gosserand, R. H., & Diefendorff, J. M. (2005). Emotional display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology, 90, 1256-1264.
-
(2005)
Journal of Applied Psychology
, vol.90
, pp. 1256-1264
-
-
Gosserand, R.H.1
Diefendorff, J.M.2
-
80
-
-
0242474299
-
Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being
-
Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348-362.
-
(2003)
Journal of Personality and Social Psychology
, vol.85
, pp. 348-362
-
-
Gross, J.J.1
John, O.P.2
-
81
-
-
0036248460
-
The effects of performance monitoring on emotional labor and well-being in call centers
-
Holman, D., Chissick, C., & Totterdell, P. (2002). The effects of performance monitoring on emotional labor and well-being in call centers. Motivation and Emotion, 26, 57-81.
-
(2002)
Motivation and Emotion
, vol.26
, pp. 57-81
-
-
Holman, D.1
Chissick, C.2
Totterdell, P.3
-
84
-
-
35649012414
-
Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?
-
Johnson, H. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process? Journal of Occupational Health Psychology, 12, 319-333.
-
(2007)
Journal of Occupational Health Psychology
, vol.12
, pp. 319-333
-
-
Johnson, H.M.1
Spector, P.E.2
-
85
-
-
60349122362
-
On the role of positive and negative affectivity in job performance: A meta-analytic investigation
-
Kaplan, S., Bradley, J. C., Luchman, J. N., & Haynes, D. (2009). On the role of positive and negative affectivity in job performance: A meta-analytic investigation. Journal of Applied Psychology, 94, 162-176.
-
(2009)
Journal of Applied Psychology
, vol.94
, pp. 162-176
-
-
Kaplan, S.1
Bradley, J.C.2
Luchman, J.N.3
Haynes, D.4
-
86
-
-
38949156609
-
Hotel service providers' emotional labor: The antecedents and effects on burnout
-
Kim, H. J. (2008). Hotel service providers' emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27, 151-161.
-
(2008)
International Journal of Hospitality Management
, vol.27
, pp. 151-161
-
-
Kim, H.J.1
-
87
-
-
80052430661
-
Emotional labor and burnout among health care providers
-
Lechner, L., Steinvoorte, T., & Naring, G. (2008). Emotional labor and burnout among health care providers. Gedrag & Organisatie, 21, 137-149.
-
(2008)
Gedrag & Organisatie
, vol.21
, pp. 137-149
-
-
Lechner, L.1
Steinvoorte, T.2
Naring, G.3
-
88
-
-
10044242946
-
Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
-
Lewig, K. A., & Dollard, M. F. (2003). Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers. European Journal of Work and Organizational Psychology, 12(4), 366-392.
-
(2003)
European Journal of Work and Organizational Psychology
, vol.12
, Issue.4
, pp. 366-392
-
-
Lewig, K.A.1
Dollard, M.F.2
-
90
-
-
22544474115
-
Dispositional antecedents and consequences of emotional labor at work
-
Liu, Y., Perrewé, P. L., Hochwarter, W. A., & Kacmar, C. J. (2004). Dispositional antecedents and consequences of emotional labor at work. Journal of Leadership and Organizational Studies, 10, 13-25.
-
(2004)
Journal of Leadership and Organizational Studies
, vol.10
, pp. 13-25
-
-
Liu, Y.1
Perrewé, P.L.2
Hochwarter, W.A.3
Kacmar, C.J.4
-
91
-
-
77954626853
-
Individual differences in emotion regulation, emotional experiences at work, and work-related outcomes: A two-study investigation
-
Liu, Y., Prati, L. M., Perrewé, P. L., & Brymer, R. A. (2010). Individual differences in emotion regulation, emotional experiences at work, and work-related outcomes: A two-study investigation. Journal of Applied Social Psychology, 40(6), 1515-1538.
-
(2010)
Journal of Applied Social Psychology
, vol.40
, Issue.6
, pp. 1515-1538
-
-
Liu, Y.1
Prati, L.M.2
Perrewé, P.L.3
Brymer, R.A.4
-
93
-
-
33845510741
-
Beyond demand control: Emotional labor and symptoms of burnout in teachers
-
Naring, G., Briet, M., & Brouwers, A. (2006). Beyond demand control: Emotional labor and symptoms of burnout in teachers. Work & Stress, 20, 303-315.
-
(2006)
Work & Stress
, vol.20
, pp. 303-315
-
-
Naring, G.1
Briet, M.2
Brouwers, A.3
-
95
-
-
65449178043
-
Emotional intelligence as moderator of the surface acting - Strain relationship
-
Prati, L. M., Liu, Y., Perrewé, P. L., & Ferris, G. R. (2009). Emotional intelligence as moderator of the surface acting - Strain relationship. Journal of Leadership and Organizational Studies, 15, 368-380.
-
(2009)
Journal of Leadership and Organizational Studies
, vol.15
, pp. 368-380
-
-
Prati, L.M.1
Liu, Y.2
Perrewé, P.L.3
Ferris, G.R.4
-
97
-
-
46749129273
-
Job-related emotional labor and its relationship to work-family conflict and facilitation
-
Seery, B. L., Corrigall, E. A., & Harpel, T. (2008). Job-related emotional labor and its relationship to work-family conflict and facilitation. Journal of Family Economic Issues, 29, 461-485.
-
(2008)
Journal of Family Economic Issues
, vol.29
, pp. 461-485
-
-
Seery, B.L.1
Corrigall, E.A.2
Harpel, T.3
-
98
-
-
63149178606
-
Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms
-
Spencer, S., & Rupp, D. E. (2009). Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms. Journal of Applied Psychology, 94, 429-444.
-
(2009)
Journal of Applied Psychology
, vol.94
, pp. 429-444
-
-
Spencer, S.1
Rupp, D.E.2
-
99
-
-
39049111593
-
Emotional labor and negative job outcomes: An evaluation of the mediating role of emotional dissonance
-
Van Dijk, P. A., & Brown, A. K. (2006). Emotional labor and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management & Organization, 12, 101-115.
-
(2006)
Journal of Management & Organization
, vol.12
, pp. 101-115
-
-
Van Dijk, P.A.1
Brown, A.K.2
-
100
-
-
21844483681
-
Theory testing: Combining psychometric meta-analysis and structural equations modeling
-
Viswesvaran, C., & Ones, D. S. (1995). Theory testing: Combining psychometric meta-analysis and structural equations modeling. Personnel Psychology, 48, 865-885.
-
(1995)
Personnel Psychology
, vol.48
, pp. 865-885
-
-
Viswesvaran, C.1
Ones, D.S.2
-
102
-
-
33846893960
-
The interaction effect of emotional intelligence and emotional labor on job satisfaction: A test of Holland's classification of occupations
-
C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.). Mahwah, NJ: Lawrence Erlbaum Associates
-
Wong, C. S., Wong, P. M., & Law, K. S. (2005). The interaction effect of emotional intelligence and emotional labor on job satisfaction: A test of Holland's classification of occupations. In: C. E. Härtel, W. J. Zerbe & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 235-250). Mahwah, NJ: Lawrence Erlbaum Associates.
-
(2005)
Emotions in Organizational Behavior
, pp. 235-250
-
-
Wong, C.S.1
Wong, P.M.2
Law, K.S.3
-
103
-
-
54749119292
-
The effect of interactions among job involvement, ability of regulating others' emotions, and emotional labor on emotional exhaustion
-
Wu, T. Y., & Zheng, B. X. (2005). The effect of interactions among job involvement, ability of regulating others' emotions, and emotional labor on emotional exhaustion. Chinese Journal of Psychology, 48, 69-87.
-
(2005)
Chinese Journal of Psychology
, vol.48
, pp. 69-87
-
-
Wu, T.Y.1
Zheng, B.X.2
-
104
-
-
75449119904
-
The impact of emotional labor on work - Family outcomes
-
doi: 10.1016/j.jvb.2009.05.001
-
Yanchus, N. J., Eby, L. T., Lance, C. E., & Drollinger, S. (2009). The impact of emotional labor on work - Family outcomes. Journal of Vocational Behavior, doi: 10.1016/j.jvb.2009.05.001
-
(2009)
Journal of Vocational Behavior
-
-
Yanchus, N.J.1
Eby, L.T.2
Lance, C.E.3
Drollinger, S.4
-
105
-
-
84873739661
-
-
Unpublished doctoral dissertation. Bowling Green State University
-
Yugo, J. E. (2009). The role of calling in emotional labor. Unpublished doctoral dissertation. Bowling Green State University.
-
(2009)
The Role of Calling in Emotional Labor
-
-
Yugo, J.E.1
-
106
-
-
27144535093
-
The relationship with patients: Emotional labor and its correlates in Hospital employees
-
C. E. Härtel, W. J. Zerbe, & N. M. Ashkanasy (Eds.). Mahwah, NJ: Lawrence Erlbaum Associates
-
Zammuner, V. L., & Galli, C. (2005). The relationship with patients: "Emotional labor" and its correlates in Hospital employees. In: C. E. Härtel, W. J. Zerbe, & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 251-286). Mahwah, NJ: Lawrence Erlbaum Associates.
-
(2005)
Emotions in Organizational Behavior
, pp. 251-286
-
-
Zammuner, V.L.1
Galli, C.2
|