Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model

Total Quality Management and Business Excellence

Volumn 19, Issue 10, 2008, Pages 1055-1070

  Bai, Changhong ^a   Lai, Fujun ^b   Chen, Ye ^a   Hutchinson, Joe ^c  

^a NANKAI UNIVERSITY   (China)

^b UNIVERSITY OF SOUTHERN MISSISSIPPI   (United States)

^c UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Multi dimensional models; Multi level; Public utility; Service quality

Indexed keywords

EID: 52949087983     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802264228     Document Type: Article

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