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Volumn , Issue , 2007, Pages 65-81

The analysis of service quality through stated preference models and rule-based classification

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EID: 84901570300     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59904-528-3.ch004     Document Type: Chapter
Times cited : (10)

References (24)
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    • Measuring service quality: A reexamination and extension
    • Cronin, J.J. & Taylor, A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, A.2
  • 6
    • 10344250583 scopus 로고    scopus 로고
    • A minsat approach for learning in logic domains
    • Felici, G., & Truemper, K. (2002). A minsat approach for learning in logic domains, INFORMS Journal on Computing, 14(1), 20-36.
    • (2002) INFORMS Journal On Computing , vol.14 , Issue.1 , pp. 20-36
    • Felici, G.1    Truemper, K.2
  • 7
    • 38349151832 scopus 로고    scopus 로고
    • The Lsquare system for mining logic data
    • In D. Wang (Ed.), Hershey, PA: Idea Group Reference
    • Felici, G., & Truemper K. (2005). The Lsquare system for mining logic data. In D. Wang (Ed.) Encyclopedia of Data Warehousing and Mining (vol. 2.) Hershey, PA: Idea Group Reference.
    • (2005) Encyclopedia of Data Warehousing and Mining , vol.2
    • Felici, G.1    Truemper, K.2
  • 10
    • 0001517029 scopus 로고
    • A new approach to consumer theory
    • Lancaster, K. (1966). A new approach to consumer theory. Journal of Political Economy, 74(2), 132-157.
    • (1966) Journal of Political Economy , vol.74 , Issue.2 , pp. 132-157
    • Lancaster, K.1
  • 11
    • 0002314306 scopus 로고
    • Conjoint analysis modelling of stated preferences. A review of theory, methods, recent developments and external validity
    • Louviere, J. (1988). Conjoint analysis modelling of stated preferences. A review of theory, methods, recent developments and external validity. Journal of Transport Economics ad Policy, 22(1), 93-119.
    • (1988) Journal of Transport Economics Ad Policy , vol.22 , Issue.1 , pp. 93-119
    • Louviere, J.1
  • 13
    • 0012780303 scopus 로고
    • Unpublished doctoral dissertation, Department of Economics, Massachusetts Institute of Technology, Cambridge
    • Manski, C. (1973). The analysis of quantitative choice. Unpublished doctoral dissertation, Department of Economics, Massachusetts Institute of Technology, Cambridge.
    • (1973) The Analysis of Quantitative Choice
    • Manski, C.1
  • 15
    • 0002297105 scopus 로고
    • Conditional logit analysis of qualitative choice behaviour
    • In P. Zarembka (Ed.), New York: Academic Press
    • Mc Fadden, D. (1974). Conditional logit analysis of qualitative choice behaviour. In P. Zarembka (Ed.), Frontiers in econometrics (pp. 105-142). New York: Academic Press.
    • (1974) Frontiers In Econometrics , pp. 105-142
    • Mc Fadden, D.1
  • 17
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-37.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 19
    • 17244375174 scopus 로고
    • Expectations, performance evaluation, and consumers' perceptions of quality
    • Teas, R.K. (1993). Expectations, performance evaluation, and consumers' perceptions of quality. Journal of Marketing, 57(4), 18-34.
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 18-34
    • Teas, R.K.1
  • 20
    • 58149426837 scopus 로고
    • A law of comparative judgment
    • Thurstone, L. (1927). A law of comparative judgment. Psychological Review, 34, 273-286.
    • (1927) Psychological Review , vol.34 , pp. 273-286
    • Thurstone, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.