On the asymmetric user perception of transit service quality

International Journal of Sustainable Transportation

Volumn 5, Issue 4, 2011, Pages 216-232

  Cirillo, Cinzia ^a   Eboli, Laura ^b   Mazzulla, Gabriella ^b  

^a UNIVERSITY OF MARYLAND   (United States)

^b UNIVERSITY OF CALABRIA   (Italy)

Author keywords

Asymmetry in users' perceptions; Mixed logit models; Service quality; Transit; Users' heterogeneity

Indexed keywords

MIXED LOGIT MODELS; SERVICE QUALITY; TRANSIT; USERS' HETEROGENEITY; USERS' PERCEPTION;

MASS TRANSPORTATION; MATHEMATICAL MODELS;

QUALITY OF SERVICE;

ASYMMETRY; HETEROGENEITY; NUMERICAL MODEL; PERCEPTION; PUBLIC ATTITUDE; PUBLIC TRANSPORT; QUALITY CONTROL;

EID: 79952733062     PISSN: 15568318     EISSN: 15568334     Source Type: Journal    
DOI: 10.1080/15568318.2010.494231     Document Type: Article

References (47)

1. Bastin F, Cirillo C, Toint PL. (2010). Estimating non-parametric random utility models, with an application to the value of time in heterogeneous populations. Transportation Science 44(4):537-549.
2. Bastin F, Cirillo C, Toint PL. (In press). Formulation and solution strategies for non-parametric non-linear stochastic programs with an application in finance. Optimization.
3. Bastin F, Cirillo C, Toint PL. 2006. Application of an adaptive Monte Carlo algorithm to mixed logit estimation. Transportation Research Part B 40:577-593.
4. Beirão G, Sarsfield-Cabral JA. 2007. Understanding attitudes towards public transport and private car: A qualitative study. Transport Policy 14(6):478-489.
5. Berry LL, Zeithaml VA, Parasuraman A. 1990. Five imperatives for improving service quality. Sloan Management Review 9-38.
6. Berry S, Carnall M, Spiller P. 1997. Airline hubs: Costs, markups and the implications of customer heterogeneity. NBER Working Paper 5561.
7. Bhat CR. 2001. Quasi-random maximum simulated likelihood estimation of the mixed multinomial logit model. Transportation Research Part B 35:677-693.
8. Bhat CR. 2003. Simulation estimation of mixed discrete choice models using randomized and scrambled Halton sequences. Transportation Research Part B 37:837-855.
9. Deakin E. 2001. Sustainable development and sustainable transportation: Strategies for economic prosperity, environmental quality, and equity. Berkeley, CA: UC Berkeley, Institute of Urban and Regional Development. IURD Working Paper Series.
10. DiJohn J, Metaxatos P, Dirks L, Allen K. 2008. ADA Special services: Price elasticity for the provision of free service in the state of Illinois. Urban Transportation Center, University of Illinois at Chicago. Final report.
11. Dowling RG, McLeod D, Guttenplan M, Zegeer JD. 2002. Multimodal corridor level-ofservice analysis. Transportation Research Record 1802:1-6.
12. Eboli L, Mazzulla G. 2008a. An SP experiment for measuring service quality in public transport. Transportation Planning and Technology 31(5):509-523.
13. Eboli L, Mazzulla G. 2008b. Willingness-to-pay of public transport users for improvement in service quality. European Transport 38:107-118.
14. Eboli L, Mazzulla G. 2010. How to capture the passengers' point of view on a transit service through rating and choice options. Transport Review 30:435-450.
15. El-Geneidy A, Horning J, Krizek KJ. 2007. Using archived ITS data to improve transit performance and management. Final report. Minnesota Department of Transportation Research Services Section.
16. Espino R, Martìn JC, Romàn C. 2008. Analyzing the effect of preference heterogeneity on willingness to pay for improving service quality in an airline choice context. Transportation Research Part E 44:593-606.
17. Goldman T, Gorham R. 2006. Sustainable urban transport: Four innovative directions. Technology in Society 28:261-273.
18. Hartgen DT, Tanner GH. 1970. Individual attitudes and family activities: A behavioral model of modal choice. High Speed Ground Transportation Journal 4:439-467.
19. Hensher DA. 2001. Service quality as a package: What does it mean to heterogeneous consumers. Proceedings of the 9th World Conference on Transport Research. Seoul, Korea, 22-27 July.
20. Hensher DA, Greene WH. 2003. Mixed logit models: State of practice. Transportation 30:133-176.
21. Hensher DA, Prioni P. 2002. A service quality index for area-wide contract performance assessment regime. Journal of Transport Economics and Policy 36(1):93-113.
22. Hess S, Bierlaire M, Polak JW. 2004. Estimation of value of travel-time savings using mixed logit models. Transportation Research A 39(3):221-236.
23. Hess S, Polak JW. 2005. Mixed logit modelling of airport choice in multi-airport regions. Journal of Air Transport Management 11:59-68.
24. Hu KC, Jen W. 2006. Passengers' perceived service quality of city buses in Taipei: Scale development and measurement. Transport Reviews 26(5):645-662.
25. Huse C, Evangelho F. 2007. Investigating business traveller heterogeneity: Low-cost vs full-service airline users? Transportation Research Part E 43:259-268.
26. Iseki H, Taylor BD. 2008. Style versus service? An analysis of user perceptions of transit stops and stations in Los Angeles. Proceedings of the 87th Annual Meeting of the TRB, Washington DC, January 13-17.
27. Kimpel TJ. 2001. Time point-level analysis of transit service reliability and passenger demand, Urban Studies and Planning. Portland, OR: Portland State University, p. 146.
28. Koenig JG. 1980. Indicators of urban accessibility: Theory and application. Transportation 9:145-172.
29. Lijesen MG. 2006. A mixed logit based valuation of frequency in civil aviation from SP-data. Transportation Research Part E 42:82-94.
30. Murray A, Wu X. 2003. Accessibility tradeoffs in public transit planning. Journal of Geographical Systems 5(1):93-107.
31. Nash AN, Hille SJ. 1968. Public attitudes toward transport modes: A summary of two pilot studies. Highway Research Record No. 233. Washington: Highway Research Board.
32. Nathanail E. 2008. Measuring the quality of service for passengers on the Hellenic railways. Transportation Research Part A 42:48-66.
33. Richardson B. 2004. Sustainable transport: Analysis frameworks. Journal of Transport Geography 13(1):29-39.
34. Rienstra SA, Vleugel JM. 1995. Options for sustainable passenger transport: An assessment of policy choices. Vrije Universiteit Amsterdam Serie Research Memoranda/Vrije Universiteit Amsterdam. Faculteit der Economische Wetenschappen en Econometrie.
35. Rose JM, Hensher DA, Greene WH. 2005. Recovering costs through price and service differentiation: Accounting for exogenous information on attribute processing strategies in airline choice. Journal of Air Transport Management 11:400-407.
36. Solomon KM, Solomon RJ, Sillien JS. 1968. Passenger psychological dynamics: sources of information on urban tramportation. New York: American Society of Civil Engineers.
37. Strathman JG, Kimpel TJ, Callas S. 2003. Headway deviation effects on bus passenger loads: Analysis of Tri-Met's archived AVL-APC Data. Portland, OR: Center for Urban Studies.
38. Strathman JG, Kimpel TJ, Dueker KJ. 1999. Automated bus dispatching, operations control, and service reliability. Transportation Research Record 1666:28-36.
39. Teichert T, Shehu E, von Wartburg I. 2008. Customer segmentation revisited: The case of the airline industry. Transportation Research Part A 42:227-242.
40. Train KE. 2003. Discrete Choice Methods with Simulation. Cambridge, UK: Cambridge University Press.
41. Transportation Research Board. 2003. A guidebook for developing a transit performancemeasurement system. Transit Cooperative Research Program. Report 88. Washington DC: National Academy Press.
42. Turnquist M, Blume S. 1980. Evaluating potential effectiveness of headway control strategies for transit systems. Transportation Research Record 746:25-29.
43. Tyrinopoulos Y, Antoniou C. 2008. Public transit user satisfaction: Variability and policy implications. Transport Policy 15(4):260-272.
44. Wachs M. 1976. Consumer attitudes towards transit service: An interpretive review. Journal of American Planning Association 42(1):96-104.
45. Wallin RJ, Wright PH. 1974. Factors which influence modal choice. Traffic Quarterly 28: 271-289.
46. Wilson N, Nelson D, Palmere A, Grayson TH, Cederquist C. 1992. Service quality monitoring for high frequency transit lines. Transportation Research Record 1349:3-11.
47. Yang C, Fang W, Duann L, Chen Y. 2003. Intercity bus choice models with choice set generation and heterogeneity. Journal of the Eastern Asia Society for Transportation Studies 5.