Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers

Journal of Retailing and Consumer Services

Volumn 20, Issue 6, 2013, Pages 538-548

  Toufaily, Elissar ^a   Souiden, Nizar ^a   Ladhari, Riadh ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Benevolence; Credibility; Online customer trust; Retailer multichannel; Website security privacy; Website social presence

Indexed keywords

CONCEPTUAL FRAMEWORK; INTERNET; MODELING; RETAILING; SECURITY; SHOPPING ACTIVITY;

EID: 84883466000     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2013.05.001     Document Type: Article

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