Transaction-specific investments, relational norms, and ERP customer satisfaction: A mediation analysis

Decision Sciences

Volumn 44, Issue 4, 2013, Pages 679-711

  Lai, Fujun ^a   Li, Xiaolin ^b   Lai, Vincent S ^c  

^a UNIVERSITY OF SOUTHERN MISSISSIPPI   (United States)

^b TOWSON UNIVERSITY   (United States)

^c CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer Satisfaction; Enterprise Resource Planning; Micromediational Chain; Relational Norms; Service Quality; Transaction Specific Investment; Trust

Indexed keywords

EID: 84882649018     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/deci.12033     Document Type: Article

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