The measurement scale for airline hospitality: Cabin crew's performance perspective

Journal of Air Transport Management

Volumn 30, Issue , 2013, Pages 1-9

  Nameghi, Ehsaneh N M ^a   Ariffin, Ahmad Azmi M ^a  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

Author keywords

Airlines Marketing; Hospitality; Hospitality Marketing

Indexed keywords

AIRLINE INDUSTRY; AIRPORT; FACTOR ANALYSIS; MEASUREMENT METHOD; NUMERICAL MODEL; PERFORMANCE ASSESSMENT;

MALAYSIA;

EID: 84876439393     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2013.03.001     Document Type: Article

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