The importance of attitude and appearance in the service encounter in retail and hospitality

Managing Service Quality

Volumn 15, Issue 2, 2005, Pages 195-208

  Nickson, Dennis ^a   Warhurst, Chris ^a   Dutton, Eli ^a  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Employees; Service industries; Skills

Indexed keywords

EID: 19644383189     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510585370     Document Type: Article

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