A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors

International Journal of Hospitality Management

Volumn 31, Issue 1, 2012, Pages 191-198

  Ariffin, Ahmad Azmi M ^a   Maghzi, Atefeh ^a  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

Author keywords

Commercial hospitality; Customer expectation; Hosting behaviour; Hotel marketing

Indexed keywords

EID: 80051791129     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.04.012     Document Type: Article

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