메뉴 건너뛰기




Volumn 18, Issue 7, 2010, Pages 901-914

Understanding how consumers view green hotels: How a hotel's green image can influence behavioural intentions

Author keywords

Affective image; Behavioural intentions; Cognitive image; Green hotels; Overall image

Indexed keywords

ALTRUISM; COGNITION; CONSUMPTION BEHAVIOR; ENVIRONMENTAL ISSUE; PUBLIC ATTITUDE; QUESTIONNAIRE SURVEY;

EID: 77955751233     PISSN: 09669582     EISSN: None     Source Type: Journal    
DOI: 10.1080/09669581003777747     Document Type: Article
Times cited : (645)

References (71)
  • 3
    • 0012476526 scopus 로고    scopus 로고
    • Retrieved October 20
    • Ajzen, I. (2009). A theory of planned behavior. Retrieved October 20, 2009, from http://people.umass.edu/aizen/tpb.html
    • (2009) A Theory of Planned Behavior
    • Ajzen, I.1
  • 5
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommendation two-step approach
    • Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modeling in practice: A review and recommendation two-step approach. Psychological Bulletin, 103(3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0002318663 scopus 로고    scopus 로고
    • The effect of corporate image in the formation of customer loyalty
    • Andreassen, T.W., & Lindestad, B. (1998). The effect of corporate image in the formation of customer loyalty. Journal of Service Research, 1(1), 82-92.
    • (1998) Journal of Service Research , vol.1 , Issue.1 , pp. 82-92
    • Andreassen, T.W.1    Lindestad, B.2
  • 8
    • 0000154772 scopus 로고
    • The construct validity of the affective, behavioural, and cognitive components of attitude by analysis of covariance structures
    • Bagozzi, R. (1978). The construct validity of the affective, behavioural, and cognitive components of attitude by analysis of covariance structures. Multivariate Behavioral Research, 13, 9-31.
    • (1978) Multivariate Behavioral Research , vol.13 , pp. 9-31
    • Bagozzi, R.1
  • 9
    • 0032752432 scopus 로고    scopus 로고
    • A model of destination image formation
    • Baloglu, S., & McCleary, K.W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), 868-897.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 868-897
    • Baloglu, S.1    McCleary, K.W.2
  • 10
    • 0026410890 scopus 로고
    • A framework for marketing image management
    • Barich, H., & Kotler, P. (1991). A framework for marketing image management. Slogan Management Review, 32(2), 94-104.
    • (1991) Slogan Management Review , vol.32 , Issue.2 , pp. 94-104
    • Barich, H.1    Kotler, P.2
  • 11
    • 3142666993 scopus 로고    scopus 로고
    • Factors influencing destination image
    • Beerli, A., & Martin, J.D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657-681.
    • (2004) Annals of Tourism Research , vol.31 , Issue.3 , pp. 657-681
    • Beerli, A.1    Martin, J.D.2
  • 12
    • 19944419822 scopus 로고    scopus 로고
    • Okologische positionierungsstrategien
    • In T.R. Tomczak & A. Roosdorp (Eds.), St Gallen, Switzerland: Thexis Verlag
    • Belz, F., & Dyllik, T. (1996). Okologische positionierungsstrategien. In T.R. Tomczak & A. Roosdorp (Eds.), Positionierung - Kernentscheidung des marketing (pp. 170-179). St Gallen, Switzerland: Thexis Verlag.
    • (1996) Positionierung - Kernentscheidung Des Marketing , pp. 170-179
    • Belz, F.1    Dyllik, T.2
  • 13
    • 0042916415 scopus 로고
    • A dynamic process of service quality: From expectations to behavioral intentions
    • Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V.A. (1993). A dynamic process of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30, 7-17.
    • (1993) Journal of Marketing Research , vol.30 , pp. 7-17
    • Boulding, W.1    Kalra, A.2    Staelin, R.3    Zeithaml, V.A.4
  • 14
    • 0021731753 scopus 로고
    • Empirical validation of affect, behavior, and cognition as distinct components of attitude
    • Breckler, S.J. (1984). Empirical validation of affect, behavior, and cognition as distinct components of attitude. Journal of Personality and Social Psychology, 47(6), 1191-1205.
    • (1984) Journal of Personality and Social Psychology , vol.47 , Issue.6 , pp. 1191-1205
    • Breckler, S.J.1
  • 15
    • 49949098666 scopus 로고    scopus 로고
    • The compelling "hard case" for "green" hotel development
    • Butler, J. (2008). The compelling "hard case" for "green" hotel development. Cornell Hospitality Quarterly, 49(3), 234-244.
    • (2008) Cornell Hospitality Quarterly , vol.49 , Issue.3 , pp. 234-244
    • Butler, J.1
  • 16
    • 0001708056 scopus 로고
    • A model of marketing mix, brand switching, and competition
    • Carpenter, G.S., & Lehmann, D.R. (1985). A model of marketing mix, brand switching, and competition. Journal of Marketing Research, 22(3), 318-329.
    • (1985) Journal of Marketing Research , vol.22 , Issue.3 , pp. 318-329
    • Carpenter, G.S.1    Lehmann, D.R.2
  • 17
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A., Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill Jr., G.A.1
  • 18
    • 0002731217 scopus 로고
    • It's no fad: Environmentalism is now a fact of corporate life
    • (October)
    • Coddington, W. (1990, October). It's no fad: Environmentalism is now a fact of corporate life. Marketing News, 15, 7.
    • (1990) Marketing News , vol.15 , pp. 7
    • Coddington, W.1
  • 19
    • 34249074749 scopus 로고    scopus 로고
    • Emerging issues in environmental management
    • In K. Alexander (Ed.), London: Spon Press
    • Cooper, I. (1998). Emerging issues in environmental management. In K. Alexander (Ed.), Facility management: Theory and practice (pp. 111-119). London: Spon Press.
    • (1998) Facility Management: Theory and Practice , pp. 111-119
    • Cooper, I.1
  • 20
    • 0002381637 scopus 로고
    • Measuring service quality: A re-examination and extension
    • Cronin, J.J., & Taylor, S.A. (1992). Measuring service quality: A re-examination and extension. Journal of Marketing, 56(3), 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 23
    • 0002619802 scopus 로고
    • How store images affect shopping habits in grocery chains
    • Doyle, P., & Fenwick, I. (1974). How store images affect shopping habits in grocery chains. Journal of Retailing, 50(Winter), 39-52.
    • (1974) Journal of Retailing , vol.50 , Issue.Winter , pp. 39-52
    • Doyle, P.1    Fenwick, I.2
  • 25
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 27
    • 84952529767 scopus 로고
    • Image formation process
    • In M. Uysal & D.R. Fesenmaier (Eds.), New York: Haworth Press
    • Gartner, W.C. (1993). Image formation process. In M. Uysal & D.R. Fesenmaier (Eds.), Communication and channel systems in tourism marketing (pp. 191-215). New York: Haworth Press.
    • (1993) Communication and Channel Systems in Tourism Marketing , pp. 191-215
    • Gartner, W.C.1
  • 28
    • 0000203575 scopus 로고
    • The numerical comprehensive scale: An economical format for retail image measurement
    • Golden, L.L., Albaum, G., & Zimmer, M. (1987). The numerical comprehensive scale: An economical format for retail image measurement. Journal of Retailing, 63(4), 393-410.
    • (1987) Journal of Retailing , vol.63 , Issue.4 , pp. 393-410
    • Golden, L.L.1    Albaum, G.2    Zimmer, M.3
  • 30
    • 67349172362 scopus 로고    scopus 로고
    • Green Hotels Association, Retrieved October 10
    • Green Hotels Association. (2008). What are green hotels? Retrieved October 10, 2008, from http://www.greenhotels.com/whatare.htm.
    • (2008) What Are Green Hotels?
  • 31
    • 77955766767 scopus 로고    scopus 로고
    • Green Hotelier, April 1-4), London, UK: International Hotels Environment Initiative
    • Green Hotelier. (2003, April 1-4). Your environmental programme: Getting started. London, UK: International Hotels Environment Initiative.
    • (2003) Your Environmental Programme: Getting Started
  • 32
    • 33646460902 scopus 로고    scopus 로고
    • Green Hotelier, (July 9), London, UK: International Hotels Environment Initiative
    • Green Hotelier. (2005, July 9). Hilton international. London, UK: International Hotels Environment Initiative.
    • (2005) Hilton International
  • 33
    • 77955729968 scopus 로고    scopus 로고
    • Green Hotelier, (Summer 24), London, UK: International Hotels Environment Initiative
    • Green Hotelier. (2007, Summer 24). What does it mean to be a hotel? London, UK: International Hotels Environment Initiative.
    • (2007) What Does it Mean to be a Hotel?
  • 34
    • 73449085868 scopus 로고    scopus 로고
    • Application of the theory of planned behavior to green hotel choice: Testing the effect of environmental friendly activities
    • Han, H., Hsu, L., & Sheu, C. (2010). Application of the theory of planned behavior to green hotel choice: Testing the effect of environmental friendly activities. Tourism Management, 31, 325-334.
    • (2010) Tourism Management , vol.31 , pp. 325-334
    • Han, H.1    Hsu, L.2    Sheu, C.3
  • 35
    • 35548954699 scopus 로고    scopus 로고
    • Moderating role of personal characteristics in forming restaurant customers' behavioral intentions: An upscale restaurant setting
    • Han, H., & Ryu, K. (2006). Moderating role of personal characteristics in forming restaurant customers' behavioral intentions: An upscale restaurant setting. Journal of Hospitality & Leisure Marketing, 15(4), 25-54.
    • (2006) Journal of Hospitality & Leisure Marketing , vol.15 , Issue.4 , pp. 25-54
    • Han, H.1    Ryu, K.2
  • 36
    • 19944424449 scopus 로고    scopus 로고
    • Green branding effects on attitude: Functional versus emotional positioning strategies
    • Hartmann, P., Ibanez, V.A., & Sainz, F.J.F. (2005). Green branding effects on attitude: Functional versus emotional positioning strategies. Marketing Intelligence & Planning, 23(1), 9-29.
    • (2005) Marketing Intelligence & Planning , vol.23 , Issue.1 , pp. 9-29
    • Hartmann, P.1    Ibanez, V.A.2    Sainz, F.J.F.3
  • 37
    • 84936109202 scopus 로고
    • Causal inference, path analysis, and recursive structural equations models
    • In C. Clogg (Ed.), Washington, DC: American Sociological Association
    • Holland, P.W. (1988). Causal inference, path analysis, and recursive structural equations models. In C. Clogg (Ed.), Sociological methodology (pp. 449-484). Washington, DC: American Sociological Association.
    • (1988) Sociological Methodology , pp. 449-484
    • Holland, P.W.1
  • 38
    • 34249082422 scopus 로고    scopus 로고
    • Italian National Agency for the Protection of the Environment and for Technical Services, Rome: Author
    • Italian National Agency for the Protection of the Environment and for Technical Services. (2002). Tourist accommodation EU eco-label award scheme - Final report. Rome: Author.
    • (2002) Tourist Accommodation EU Eco-label Award Scheme - Final Report
  • 39
    • 0002660780 scopus 로고
    • The use of a multi-attribute attitude in a store image study
    • James, D.L., Durand, R.M., & Dreves, R.A. (1976). The use of a multi-attribute attitude in a store image study. Journal of Retailing, 52(Summer), 23-32.
    • (1976) Journal of Retailing , vol.52 , Issue.Summer , pp. 23-32
    • James, D.L.1    Durand, R.M.2    Dreves, R.A.3
  • 40
    • 0012946474 scopus 로고    scopus 로고
    • Green marketing and Ajzen's theory of planned behaviour: A cross-market examination
    • Kalafatis, S.P., Pollard, M., East, R., & Tsogas, M.H. (1999). Green marketing and Ajzen's theory of planned behaviour: A cross-market examination. Journal of Consumer Marketing, 16(5), 441-460.
    • (1999) Journal of Consumer Marketing , vol.16 , Issue.5 , pp. 441-460
    • Kalafatis, S.P.1    Pollard, M.2    East, R.3    Tsogas, M.H.4
  • 41
    • 0033053986 scopus 로고    scopus 로고
    • Emotional affinity toward nature as a motivational basis to protect nature
    • Kals, E., Schumacher, D., & Montada, L. (1999). Emotional affinity toward nature as a motivational basis to protect nature. Environment and Behavior, 31(2), 178-202.
    • (1999) Environment and Behavior , vol.31 , Issue.2 , pp. 178-202
    • Kals, E.1    Schumacher, D.2    Montada, L.3
  • 42
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, andmanaging customer-based brand equity
    • Keller, K.L. (1993). Conceptualizing, measuring, andmanaging customer-based brand equity. Journal of Marketing, 57(1), 1-22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 43
    • 0002645967 scopus 로고
    • Environmentalism: The new crusade
    • (February)
    • Kirkpatrick, D. (1990, February). Environmentalism: The new crusade. Fortune, 12, 44-52.
    • (1990) Fortune , vol.12 , pp. 44-52
    • Kirkpatrick, D.1
  • 46
    • 18144401382 scopus 로고    scopus 로고
    • Country as brand, product, and beyond: A place marketing and brand management perspective
    • Kotler, P., & Gertner, D. (2002). Country as brand, product, and beyond: A place marketing and brand management perspective. Journal of Brand Management, 9(4-5), 249-261.
    • (2002) Journal of Brand Management , vol.9 , Issue.4-5 , pp. 249-261
    • Kotler, P.1    Gertner, D.2
  • 47
    • 0001250408 scopus 로고    scopus 로고
    • Targeting consumers who are willing to pay more for environmentally friendly products
    • Laroche, M., Bergeron, J., & Barbaro-Forleo, G. (2001). Targeting consumers who are willing to pay more for environmentally friendly products. Journal of Consumer Marketing, 18(6), 503-520.
    • (2001) Journal of Consumer Marketing , vol.18 , Issue.6 , pp. 503-520
    • Laroche, M.1    Bergeron, J.2    Barbaro-Forleo, G.3
  • 49
    • 35348824180 scopus 로고    scopus 로고
    • Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations
    • Lin, C.H., Morais, D.B., Kerstetter, D.L., & Hou, J.S. (2007). Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research, 46, 183-194.
    • (2007) Journal of Travel Research , vol.46 , pp. 183-194
    • Lin, C.H.1    Morais, D.B.2    Kerstetter, D.L.3    Hou, J.S.4
  • 50
    • 0001491930 scopus 로고
    • The role of imagery in information processing: Review and extension
    • MacInnis, D.J., & Price, L.L. (1987). The role of imagery in information processing: Review and extension. Journal of Consumer Research, 13, 473-491.
    • (1987) Journal of Consumer Research , vol.13 , pp. 473-491
    • Macinnis, D.J.1    Price, L.L.2
  • 51
    • 34547344303 scopus 로고    scopus 로고
    • Exploring consumer attitude and behaviour towards green practices in the lodging industry in India
    • Manaktola, K., & Jauhari, V. (2007). Exploring consumer attitude and behaviour towards green practices in the lodging industry in India. International Journal of Comtemporary Hospitality Management, 19(5), 364-377.
    • (2007) International Journal of Comtemporary Hospitality Management , vol.19 , Issue.5 , pp. 364-377
    • Manaktola, K.1    Jauhari, V.2
  • 52
    • 0040513017 scopus 로고    scopus 로고
    • How green-claim strength and country disposition affect product evaluation and company image
    • Manrai, L.A., Manrai, A.K., Lascu, D.N., & Ryans, J.K., Jr. (1997). How green-claim strength and country disposition affect product evaluation and company image. Psychology & Marketing, 14, 511-537.
    • (1997) Psychology & Marketing , vol.14 , pp. 511-537
    • Manrai, L.A.1    Manrai, A.K.2    Lascu, D.N.3    Ryans Jr., J.K.4
  • 53
    • 0000238936 scopus 로고
    • Exploring the development of store images
    • Mazursky, D., & Jacoby, J. (1986). Exploring the development of store images. Journal of Retailing, 62(2), 145-165.
    • (1986) Journal of Retailing , vol.62 , Issue.2 , pp. 145-165
    • Mazursky, D.1    Jacoby, J.2
  • 56
    • 0043201204 scopus 로고    scopus 로고
    • Consumerism in sustainable tourism: A survey of UK consumers
    • Miller, G.A. (2003). Consumerism in sustainable tourism: A survey of UK consumers. Journal of Sustainable Tourism, 11(1), 17-39.
    • (2003) Journal of Sustainable Tourism , vol.11 , Issue.1 , pp. 17-39
    • Miller, G.A.1
  • 57
    • 0040364714 scopus 로고
    • Mintel, London: Mintel
    • Mintel. (1991 and 1995). The green consumer. London: Mintel.
    • (1991) The Green Consumer
  • 59
    • 0642271407 scopus 로고
    • The baby is sick/the baby is well: A test of environmental communication appeals
    • Obermiller, C. (1995). The baby is sick/the baby is well: A test of environmental communication appeals. Journal of Advertising, 24(2), 55-70.
    • (1995) Journal of Advertising , vol.24 , Issue.2 , pp. 55-70
    • Obermiller, C.1
  • 61
    • 34249023616 scopus 로고    scopus 로고
    • The use of environmental management as a facilities management tool in the Macao hotel sector
    • Penny, W.Y.K. (2007). The use of environmental management as a facilities management tool in the Macao hotel sector. Facilities, 25(7-8), 286-295.
    • (2007) Facilities , vol.25 , Issue.7-8 , pp. 286-295
    • Penny, W.Y.K.1
  • 62
    • 1242283584 scopus 로고
    • An examination of the conserving consumer: Implications for public policy formation in promoting conservation behavior
    • In M.J. Polonsky & A.T. Mintu-Wimsatt (Eds.), New York: The Haworth Press
    • Pickett, G.M., Kangun, N., & Grove, S.J. (1995). An examination of the conserving consumer: Implications for public policy formation in promoting conservation behavior. In M.J. Polonsky & A.T. Mintu-Wimsatt (Eds.), Environmental marketing: Strategies, practice, theory, and research (pp. 77-99). New York: The Haworth Press.
    • (1995) Environmental Marketing: Strategies, Practice, Theory, and Research , pp. 77-99
    • Pickett, G.M.1    Kangun, N.2    Grove, S.J.3
  • 63
    • 33845205126 scopus 로고    scopus 로고
    • Beyond ecolabels:What green marketing can learn from conventional marketing
    • Rex, E., & Baumann, H. (2006).Beyond ecolabels:What green marketing can learn from conventional marketing. Journal of Cleaner Production, 15, 567-576.
    • (2006) Journal of Cleaner Production , vol.15 , pp. 567-576
    • Rex, E.1    Baumann, H.2
  • 64
    • 0001870584 scopus 로고    scopus 로고
    • How people value the environment: Attitudes versus economic values
    • In M.H. Bazermann, D.M. Messick, A.E. Tenbrunsel, & K.A. Wade-Benzoni (Eds.), San Francisco, CA: The New Lexington Press
    • Ritov, I., & Kahnemann, D. (1997). How people value the environment: Attitudes versus economic values. In M.H. Bazermann, D.M. Messick, A.E. Tenbrunsel, & K.A. Wade-Benzoni (Eds.), Environment, ethics, and behavior (pp. 33-51). San Francisco, CA: The New Lexington Press.
    • (1997) Environment, Ethics, and Behavior , pp. 33-51
    • Ritov, I.1    Kahnemann, D.2
  • 65
    • 0000667041 scopus 로고
    • Emotion and environment
    • In D. Stockols & I. Altman (Eds.), New York: Wiley
    • Russel, J.A., & Snodgrass, J. (1987). Emotion and environment. In D. Stockols & I. Altman (Eds.), Handbook of enviromental psychology (pp. 245-280). New York: Wiley.
    • (1987) Handbook of Enviromental Psychology , pp. 245-280
    • Russel, J.A.1    Snodgrass, J.2
  • 66
    • 0001616541 scopus 로고
    • Effect analysis and causation in linear structural equation models
    • Sobel, M.E. (1990). Effect analysis and causation in linear structural equation models. Psychometrika, 55(3), 495-515.
    • (1990) Psychometrika , vol.55 , Issue.3 , pp. 495-515
    • Sobel, M.E.1
  • 67
    • 0027759028 scopus 로고
    • The formation of composite urban image
    • Stern, E., & Krakover, S. (1993). The formation of composite urban image. Geographical Analysis, 25(2), 130-146.
    • (1993) Geographical Analysis , vol.25 , Issue.2 , pp. 130-146
    • Stern, E.1    Krakover, S.2
  • 69
    • 0030489878 scopus 로고    scopus 로고
    • Marketing strategies and market prospects for environmentally-friendly products
    • Wong, V., Turner, W., & Stoneman, P. (1996). Marketing strategies and market prospects for environmentally-friendly products. British Journal of Management, 7(3), 263-281.
    • (1996) British Journal of Management , vol.7 , Issue.3 , pp. 263-281
    • Wong, V.1    Turner, W.2    Stoneman, P.3
  • 70
    • 2442538190 scopus 로고    scopus 로고
    • What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
    • Yi, Y., & La, S. (2004).What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology & Marketing, 21(5), 351-373.
    • (2004) Psychology & Marketing , vol.21 , Issue.5 , pp. 351-373
    • Yi, Y.1    La, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.