Contact personnel, physical environment and the perceived corporate image of intangible services by new clients

International Journal of Service Industry Management

Volumn 13, Issue 3-4, 2002, Pages 242-262

  Nguyen, Nha ^a   Leblanc, Gaston ^a  

^a UNIVERSITÉ DE MONCTON   (Canada)

Author keywords

Corporate image; Environment; Intangibility; Personnel; Services

Indexed keywords

EID: 0036384728     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210431965     Document Type: Article

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