Appealing to Internet-based freelance developers in smartphone application marketplaces

International Journal of Information Management

Volumn 33, Issue 2, 2013, Pages 308-317

  Hsieh, Jung Kuei ^a   Hsieh, Yi Ching ^b  

^a CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

^b NATIONAL CENTRAL UNIVERSITY   (Taiwan)

Author keywords

Ecosystem; Internet based freelance developer; Relationship commitment; Smartphone

Indexed keywords

COMMERCE; ECOSYSTEMS;

AFFECTIVE COMMITMENTS; CALCULATIVE COMMITMENTS; INTEGRATIVE FRAMEWORK; INTERNET BASED; NEW BUSINESS MODELS; PERCEIVED SERVICE QUALITIES; RELATIONSHIP COMMITMENTS; SMART-PHONE APPLICATIONS;

SMARTPHONES;

EID: 84871443444     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.11.010     Document Type: Article

References (87)

1. Adams, J.S., Inequity in social exchange. Berkowitz, L., (eds.) Advances in experimental social psychology, 1965, Academic Press Inc., London, UK.
2. Albors, J., Ramos, J.C., Hervas, J.L., New learning network paradigms: Communities of objectives, crowd sourcing, wikis and open source. International Journal of Information Management 28:3 (2008), 194–202.
3. Anderson, E., Weitz, B.A., The use of pledge to build and sustain commitment distribution channels. Journal of Marketing Research 29 (1992), 18–34.
4. Babakus, E., Yavas, U., Karatepe, O.M., Avci, T., The effect of management commitment to service quality on employees’ affective and performance outcomes. Journal of the Academy of Marketing Science 31:3 (2003), 272–286.
5. Bagozzi, R.P., Dholakia, U.M., Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing 23:1 (2006), 45–61.
6. Bansal, H.S., Irving, P.G., Taylor, S.F., A three-component model of customer commitment to service providers. Journal of the Academy of Marketing Science 32:3 (2004), 234–250.
7. Bansal, H.S., Taylor, S.F., James, Y.S., “Migrating” to new service providers: Toward a unifying framework of consumers’ switching behaviors. Journal of the Academy of Marketing Science 33:1 (2005), 96–115.
8. Bendapudi, N., Berry, L.L., Customers’ motivations for maintaining relationships with service providers. Journal of Retailing 73:1 (1997), 15–37.
9. Bendapudi, N., Leone, R.P., Managing business-to-business customer relationships following key contact employee turnover in a vendor firm. Journal of Marketing 66:2 (2002), 83–101.
10. Bendixen, M., Abratt, R., Corporate identity, ethics and reputation in supplier–buyer relationships. Journal of Business Ethics 76:1 (2007), 69–82.
11. Bhattacharya, C.B., Sen, S., Consumer-company identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing 67:2 (2003), 76–88.
12. Boudreau, K.J., Lakhani, K.R., How to manage outside innovation. MIT Sloan Management Review 50:4 (2009), 69–76.
13. Burnham, T.A., Frels, J.K., Mahajan, V., Consumer switching costs: A typology, antecedents, and consequences. Journal of the Academy of Marketing Science 31:2 (2003), 109–126.
14. Čater, T., Čater, B., Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships. Industrial Marketing Management 39:8 (2010), 1321–1333.
15. Chang, Y.F., Chen, C.S., Zhou, H., Smart phone for mobile commerce. Computer Standards & Interfaces 31:4 (2009), 740–747.
16. comScore (2010). comScore reports December 2009 U.S. mobile subscriber market share. Retrieved from < http://www.comscore.com/Press_Events/Press_Releases/2010/2/comScore_Reports_December_2009_U.S._Mobile_Subscriber_Market_Share>.
17. Curasi, C.F., A critical exploration of face-to-face interviewing vs. computer-mediated interviewing. International Journal of Market Research 43:4 (2001), 361–376.
18. Cusumano, M.A., Platforms and services: Understanding the resurgence of Apple. Communications of the ACM 53:10 (2010), 22–24.
19. Deshpande, R., “Paradigms Lost”: On theory and method in research in marketing. Journal of Marketing 47:4 (1983), 101–110.
20. Ding, D.X., Hu, P.J.-H., Verma, R., Wardell, D.G., The impact of service system design and flow experience on customer satisfaction in online financial services. Journal of Service Research 13:1 (2010), 96–110.
21. Dou, W., Will Internet users pay for online content?. Journal of Advertising Research 44:4 (2005), 349–359.
22. Dwyer, F.R., Schurr, P.H., Oh, S., Developing buyer–seller relationships. Journal of Marketing 51:2 (1987), 11–27.
23. Eisenmann, T., Parker, G., Alstyne, M.W.V., Strategies for two-sided markets. Harvard Business Review October (2006), 2–11.
24. Evanschitzky, H., Iyer, G.R., Plassmann, H., Niessing, J., Meffert, H., The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research 59:12 (2006), 1207–1213.
25. Fullerton, G., When does commitment lead to loyalty?. Journal of Service Research 5:4 (2003), 333–344.
26. Fullerton, G., How commitment both enables and undermines marketing relationships. European Journal of Marketing 39:11/12 (2005), 1372–1388.
27. Ganesan, S., Determinants of long-term orientation in buyer–seller relationships. Journal of Marketing 58:2 (1994), 1–19.
28. Gartner (2010). Gartner says consumers will spend $6.2 Billion in mobile application stores in 2010. Retrieved from < http://www.gartner.com/it/page.jsp?id=1282413>.
29. Gartner (2011a). Forecast: Mobile Application Stores, Worldwide, 2008–2014. Retrieved from < http://www.gartner.com/resId=1498914>.
30. Gartner (2011b). Gartner Says 428 Million Mobile Communication Devices Sold Worldwide in First Quarter 2011, a 19 Percent Increase Year-on-Year. Retrieved from < http://www.gartner.com/it/page.jsp?id=1689814>.
31. Gartner (2011c). Gartner Says Worldwide Mobile Application Store Revenue Forecast to Surpass $15 Billion in 2011. Retrieved from < http://www.gartner.com/it/page.jsp?id=1529214>.
32. Geyskens, I., Steenkamp, J.-B.E.M., Scheer, L.K., Kumar, N., The effects of trust and interdependence on relationship commitment: A trans-Atlantic study. International Journal of Research in Marketing 13:4 (1996), 303–317.
33. Gilliland, D.I., Bello, D.C., Two sides to attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels. Journal of the Academy of Marketing Science 30:1 (2002), 24–43.
34. Grabner-Kräuter, S., Web 2.0 social networks: The role of trust. Journal of Business Ethics 90:4 (2009), 505–522.
35. Gruen, T.W., Summers, J.O., Acito, F., Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of Marketing 64:3 (2000), 34–49.
36. Guinea, A.O., Markus, D.M.L., Why break the habit of a lifetime? Rethinking the roles of intention, habit, and emotion in continuing information technology use. Mis Quarterly 33:3 (2009), 433–444.
37. Gundlach, G.T., Achrol, R.S., Mentzer, J.T., The structure of commitment in exchange. Journal of Marketing 59:1 (1995), 78–92.
38. Gustafsson, A., Johnson, M.D., Roos, I., The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing 69:4 (2005), 210–218.
39. Hansen, H., Sandvik, K., Selnes, F., Direct and indirect effects of commitment to a service employee on the intention to stay. Journal of Service Research 5:4 (2003), 356–368.
40. He, H.-W., Balmer, J.M.T., Identity studies: Multiple perspectives and implications for corporate-level marketing. European Journal of Marketing 41:7/8 (2007), 765–785.
41. Hunt, N., McHale, S., A practical guide to the e-mail interview. Qualitative Health Research 17:10 (2007), 1415–1421.
42. Huppertz, J.W., Arenson, S.J., Evans, R.H., An application of equity theory to buyer–seller exchange situations. Journal of Marketing Research 15:2 (1978), 250–260.
43. Jones, M.A., Mothersbaugh, D.L., Beatty, S.E., Switching barriers and repurchase intentions in services. Journal of Retailing 76:2 (2000), 259–274.
44. Jones, M.A., Reynolds, K.E., Mothersbaugh, D.L., Beatty, S.E., The positive and negative effects of switching costs on relational outcomes. Journal of Service Research 9:4 (2007), 335–355.
45. Kassarjian, H.H., Content analysis in consumer research. Journal of Consumer Research 4:1 (1977), 8–18.
46. Kennedy, T.L.M., An exploratory study of feminist experiences in cyberspace. Cyber Psychology & Behavior 3:5 (2000), 707–719.
47. King, N., Horrocks, C., Interviews in qualitative research. 2010, Sage Publications, London, UK.
48. Kivits, J., Online interviewing and the research relationship. Hine, C., (eds.) Virtual methods: Issues in social research on the Internet, 2005, Berg, Oxford, 35–50.
49. Kohli, A.K., Jaworski, B.J., Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing 54:2 (1990), 1–18.
50. Kraut, R., Olson, J., Banaji, M., Bruckman, A., Cohen, J., Couper, M., Psychological research online: Report of board of scientific affairs’ advisory group on the conduct of research on the Internet. American Psychologist 59:2 (2004), 105–117.
51. Krippendorff, K., Content analysis: An introduction to its methodology. 2nd ed., 2004, Sage Publications, London.
52. Lichtenstein, D.R., Drumwright, M.E., Braig, B.M., The effect of corporate social responsibility on customer donations to corporate-supported nonprofits. Journal of Marketing 68:4 (2004), 16–32.
53. Liu, C.T., Guo, Y.M., Lee, C.H., The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management 31:1 (2011), 71–79.
54. Liu, Y., Su, C., Li, Y., Liu, T., Managing opportunism in a developing interfirm relationship: The interrelationship of calculative and loyalty commitment. Industrial Marketing Management 39:5 (2010), 844–852.
55. Lopes, A.B., Galletta, D.F., Consumer perceptions and willingness to pay for intrinsically motivated online content. Journal of Management Information Systems 23:2 (2006), 203–231.
56. Mahrer, A.R., Discovery-oriented psychotherapy research: Rationale, aims, and methods. American Psychologist 43:9 (1988), 694–702.
57. McKay, S.L., Researching second language classrooms. 2006, Lawrence Erlbaum Associates, Mahwah, NJ.
58. Meho, L.I., E-mail interviewing in qualitative research: A methodological discussion. Journal of the American Society for Information Science and Technology, 57(10), 2006, 1284.
59. Melewar, T.C., Karaosmanoglu, E., Seven dimensions of corporate identity. European Journal of Marketing 40:7/8 (2006), 846–869.
60. Meyer, J.P., Allen, N.J., Gellatly, I.R., Affective and continuance commitment to the organization: Evaluation of measures and analysis of concurrent and time-lagged relations. Journal of Applied Psychology 75:6 (1990), 710–720.
61. Meyer, J.P., Stanley, D.J., Herscovitch, L., Topolnytsky, L., Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior 61:1 (2002), 20–52.
62. Moon, J.-Y., Sproull, L.S., The role of feedback in managing the Internet-based volunteer work force. Information Systems Research 19:4 (2008), 494–517.
63. Morgan, N.A., Anderson, E.W., Mittal, V., Understanding firms’ customer satisfaction information usage. Journal of Marketing 69:3 (2005), 131–151.
64. Morgan, R.M., Hunt, S.D., The commitment-trust theory of relationship marketing. Journal of Marketing 58:3 (1994), 20–38.
65. Nasir, S., The development, change, and transformation of Management Information Systems (MIS): A content analysis of articles published in business and marketing journals. International Journal of Information Management 25:5 (2005), 442–457.
66. Neuendorf, K.A., The content analysis guidebook. 2002, Sage, London.
67. O'Driscoll, M.P., Randall, D.M., Perceived organisational support, satisfaction with rewards, and employee job involvement and organisational commitment. Applied Psychology: An International Review 48:2 (1999), 197–209.
68. OHA (2007). Open Handset Alliance. Retrieved from < http://www.openhandsetalliance.com/index.html>.
69. Pagani, M., Fine, C.H., Value network dynamics in 3G–4G wireless communications: A systems thinking approach to strategic value assessment. Journal of Business Research 61:11 (2008), 1102–1112.
70. Parker, G.G., Alstyne, M.W.V., Two-sided network effects: A theory of information product design. Management Science 51:10 (2005), 1494–1504.
71. Patton, M.Q., Qualitative research and evaluation methods. 3rd ed., 2002, Sage Publications, London, UK.
72. Peppard, J., Rylander, A., From value chain to value network: Insights for mobile operators. European Management Journal 24:2–3 (2006), 128–141.
73. Peterson, R.T., The portrayal of children's activities in television commercials: A content analysis. Journal of Business Ethics 17:14 (1998), 1541–1549.
74. Pitt, L.F., Parent, M., Junglas, I., Chan, A., Spyropoulou, S., Integrating the smartphone into a sound environmental information systems strategy: Principles, practices and a research agenda. Journal of Strategic Information Systems 20:1 (2011), 27–37.
75. Sapsford, R., Jupp, V., Data collection and analysis. 1996, Sage Publications, London, UK.
76. Shah, S.K., Motivation, governance, and the viability of hybrid forms in open source software development. Management Science 52:7 (2006), 1000–1014.
77. Skinner, B.F., Contingencies of reinforcement: A theoretical analysis. 1969, Prentice Hall, Englewood Cliffs, NJ.
78. Strauss, A., Corbin, J., Basics of qualitative research: Grounded theory procedures and techniques. 1990, Sage Publications, Newbury Park, CA.
79. Thibaut, J.W., Kelley, H.H., The social psychology of groups. 1959, Wiley, New York.
80. Tilson, D., Lyytinen, K., The 3G transition: Changes in the US wireless industry. Telecommunications Policy 30:10–11 (2006), 569–586.
81. Tuli, K.R., Kohli, A.K., Bharadwaj, S.G., Rethinking customer solutions: From product bundles to relational processes. Journal of Marketing 71:3 (2007), 1–17.
82. Vandenberghe, C., Bentein, K., A closer look at the relationship between affective commitment to supervisors and organizations and turnover. Journal of Occupational and Organizational Psychology 82:2 (2009), 331–348.
83. Waring, T., Maddocks, P., Open Source Software implementation in the UK public sector: Evidence from the field and implications for the future. International Journal of Information Management 25:5 (2005), 411–428.
84. Weber, R.P., Basic content analysis. 2nd ed., 1990, Sage Publications, Thousand Oaks, CA.
85. Weitz, B.A., Sujan, H., Sujan, M., Knowledge, motivation, and adaptive behavior: A framework for improving selling effectiveness. Journal of Marketing 50:4 (1986), 174–191.
86. Xu, B., Jones, D.R., Shao, B., Volunteers’ involvement in online community based software development. Information & Management 46:3 (2009), 151–158.
87. Yap, K.B., Sweeney, J.C., Zone-of-tolerance moderates the service quality–outcome relationship. Journal of Services Marketing 21:2 (2007), 137–148.