The impact of service system design and flow experience on customer satisfaction in online financial services

Journal of Service Research

Volumn 13, Issue 1, 2010, Pages 96-110

  Ding, David Xin ^a   Hu, Paul Jen Hwa ^b   Verma, Rohit ^c   Wardell, Don G ^b  

^a UNIVERSITY OF HOUSTON   (United States)

^b UNIVERSITY OF UTAH   (United States)

^c 335 Statler Hall   (United States)

Author keywords

Flow experience; Online financial service; Satisfaction; Service system

Indexed keywords

EID: 75649127263     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509350674     Document Type: Article

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