The effect of perceived service quality, perceived sacrifice, and perceived service outcome on online customer loyalty

ICIS 2009 Proceedings - Thirtieth International Conference on Information Systems

Volumn , Issue , 2009, Pages

  Xu, David Jingjun ^a   Benbasat, Izak ^a   Cenfetelli, Ronald T ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Customer product knowledge; Live help service technology; Online customer loyalty; Perceived sacrifice; Perceived service outcome; Perceived service quality

Indexed keywords

CUSTOMER PRODUCTS; ONLINE CUSTOMERS; PERCEIVED SACRIFICE; PERCEIVED SERVICE OUTCOME; SERVICE QUALITY;

INFORMATION SYSTEMS; QUALITY OF SERVICE;

SALES;

EID: 84870972183     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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