Exploring Unanticipated Consequences of Strategy Amongst Stakeholder Segments: The Case of a European Revenue Service

Long Range Planning

Volumn 45, Issue 5-6, 2012, Pages 395-423

  Money, Kevin ^a   Hillenbrand, Carola ^a   Henseler, Jörg ^b   da Camara, Nuno ^c  

^a UNIVERSITY OF READING   (United Kingdom)

^b RADBOUD UNIVERSITY   (Netherlands)

^c Reputation Inc   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EFFICIENCY AND FAIRNESS; HARMFUL EFFECTS; MEASUREMENT MODEL; MULTI-GROUP; REVENUE SERVICES; SERVICE EXPERIENCE;

ENTERPRISE RESOURCE PLANNING; FINANCE;

TAXATION;

STAKEHOLDER; STRATEGIC APPROACH;

EUROPE;

EID: 84870393018     PISSN: 00246301     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.lrp.2012.09.003     Document Type: Article

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