메뉴 건너뛰기




Volumn 49, Issue 3, 2011, Pages 405-421

Storytelling in reputation management: The case of Nashua Mobile South Africa

Author keywords

Corporate image; Perception; South Africa; Storytelling; Telecommunications

Indexed keywords


EID: 79952792785     PISSN: 00251747     EISSN: None     Source Type: Journal    
DOI: 10.1108/00251741111120770     Document Type: Article
Times cited : (9)

References (49)
  • 1
    • 2942519192 scopus 로고    scopus 로고
    • Leveraging the corporate brand
    • Aaker, D.A. (2004), "Leveraging the corporate brand" in California Management Review, Vol. 46, No. 3, pp. 6-18.
    • (2004) California Management Review , vol.46 , Issue.3 , pp. 6-18
    • Aaker, D.A.1
  • 2
    • 0041323199 scopus 로고    scopus 로고
    • Learning by telling
    • Abma, T.A. (2003), "Learning by telling" in Management Learning, Vol. 34, No. 2, pp. 221-40.
    • (2003) Management Learning , vol.34 , Issue.2 , pp. 221-240
    • Abma, T.A.1
  • 3
    • 79952785288 scopus 로고    scopus 로고
    • Organizational storytelling
    • November
    • Allen, K. (2005), "Organizational storytelling" in Franchising World, November, pp. 63-4.
    • (2005) Franchising World , pp. 63-64
    • Allen, K.1
  • 4
    • 21544480761 scopus 로고    scopus 로고
    • Reputation and the corporate brand
    • Argenti, P. and Druckenmiller, B. (2004), "Reputation and the corporate brand" in Corporate Reputation Review, Vol. 6, No. 4, pp. 368-74.
    • (2004) Corporate Reputation Review , vol.6 , Issue.4 , pp. 368-374
    • Argenti, P.1    Druckenmiller, B.2
  • 5
    • 85079737394 scopus 로고    scopus 로고
    • Corporate identity, corporate brand and corporate marketing: Seeing through the fog
    • Balmer, J.M.T. (2001), "Corporate identity, corporate brand and corporate marketing: seeing through the fog" in European Journal of Marketing, Vol. 35, Nos 3/4, pp. 248-90.
    • (2001) European Journal of Marketing , vol.35 , Issue.3-4 , pp. 248-290
    • Balmer, J.M.T.1
  • 6
    • 34948833737 scopus 로고    scopus 로고
    • Corporate identity, ethics and reputation in supplier-buyer relationships
    • Bendixen, M. and Abratt, R. (2007), "Corporate identity, ethics and reputation in supplier-buyer relationships" in Journal of Business Ethics, Vol. 76, No. 1, pp. 69-82.
    • (2007) Journal of Business Ethics , vol.76 , Issue.1 , pp. 69-82
    • Bendixen, M.1    Abratt, R.2
  • 7
    • 33745818811 scopus 로고    scopus 로고
    • Corporate associations in the academic literature: Three main streams of thought in the reputation measurement literature
    • Berens, G. and van Riel, C. (2004), "Corporate associations in the academic literature: three main streams of thought in the reputation measurement literature" in Corporate Reputation Review, Vol. 7, No. 2, pp. 161-78.
    • (2004) Corporate Reputation Review , vol.7 , Issue.2 , pp. 161-178
    • Berens, G.1    van Riel, C.2
  • 8
    • 15844376974 scopus 로고    scopus 로고
    • The corporate identity management process revisited
    • Bick, G., Jacobson, M.C. and Abratt, R. (2003), "The corporate identity management process revisited" in Journal of Marketing Management, Vol. 19, No. 1, pp. 835-55.
    • (2003) Journal of Marketing Management , vol.19 , Issue.1 , pp. 835-855
    • Bick, G.1    Jacobson, M.C.2    Abratt, R.3
  • 9
    • 68049088299 scopus 로고    scopus 로고
    • Renewable energy: How story can revitalize your organization
    • Blair, M. (2006), "Renewable energy: how story can revitalize your organization" in The Journal for Quality and Participation, Vol. 29, No. 1, pp. 9-13.
    • (2006) The Journal for Quality and Participation , vol.29 , Issue.1 , pp. 9-13
    • Blair, M.1
  • 10
    • 84928835331 scopus 로고
    • The storytelling organization: A study of story performance in an office supply firm
    • Boje, D.M. (1991a), "The storytelling organization: a study of story performance in an office supply firm" in Administrative Science Quarterly, Vol. 36, No. 1, pp. 106-9.
    • (1991) Administrative Science Quarterly , vol.36 , Issue.1 , pp. 106-109
    • Boje, D.M.1
  • 11
    • 0007026625 scopus 로고
    • Consulting and change in the storytelling organization
    • Boje, D.M. (1991b), "Consulting and change in the storytelling organization" in Journal of Organizational Change Management, Vol. 4, No. 3, pp. 7-17.
    • (1991) Journal of Organizational Change Management , vol.4 , Issue.3 , pp. 7-17
    • Boje, D.M.1
  • 12
    • 21844483747 scopus 로고
    • Stories of the storytelling organization: A post-modern analysis of Disney as Tamara-land
    • Boje, D.M. (1995), "Stories of the storytelling organization: a post-modern analysis of Disney as Tamara-land" in The Academy of Management Journal, Vol. 38, No. 4, pp. 997-1035.
    • (1995) The Academy of Management Journal , vol.38 , Issue.4 , pp. 997-1035
    • Boje, D.M.1
  • 14
    • 44249121723 scopus 로고    scopus 로고
    • Employer branding and its influence on managers
    • Davies, G. (2008), "Employer branding and its influence on managers" in European Journal of Marketing, Vol. 42, Nos 5/6, pp. 667-81.
    • (2008) European Journal of Marketing , vol.42 , Issue.5-6 , pp. 667-681
    • Davies, G.1
  • 15
    • 29144523469 scopus 로고    scopus 로고
    • The personification metaphor as a measurement approach for corporate reputation
    • Davies, G., Chun, R. and da Silva, R. (2001), "The personification metaphor as a measurement approach for corporate reputation" in Corporate Reputation Review, Vol. 4, No. 2, pp. 113-27.
    • (2001) Corporate Reputation Review , vol.4 , Issue.2 , pp. 113-127
    • Davies, G.1    Chun, R.2    da Silva, R.3
  • 16
    • 79952793764 scopus 로고    scopus 로고
    • The leader's guide to storytelling: Mastering the art and discipline of business narrative
    • Denning, S. (2005), "The leader's guide to storytelling: mastering the art and discipline of business narrative" in Organizational Studies, Vol. 26, No. 9, pp. 1426-32.
    • (2005) Organizational Studies , vol.26 , Issue.9 , pp. 1426-1432
    • Denning, S.1
  • 17
    • 0036271117 scopus 로고    scopus 로고
    • Systematic combining: An abductive approach to case research
    • Dubois, A. and Gadde, L-E. (2002), "Systematic combining: an abductive approach to case research" in Journal of Business Research, Vol. 55, pp. 553-60.
    • (2002) Journal of Business Research , vol.55 , pp. 553-560
    • Dubois, A.1    Gadde, L-E.2
  • 18
    • 28344432078 scopus 로고    scopus 로고
    • Ethical branding and corporate reputation
    • Fan, Y. (2005), "Ethical branding and corporate reputation" in Corporate Communications: An international Journal, Vol. 10, No. 4, pp. 341-50.
    • (2005) Corporate Communications: An International Journal , vol.10 , Issue.4 , pp. 341-350
    • Fan, Y.1
  • 21
    • 79952807880 scopus 로고    scopus 로고
    • A good story can help write your firm's ticket
    • May
    • Griffin, J. (2001), "A good story can help write your firm's ticket" in Austin Business Journal, May, pp. 18-24.
    • (2001) Austin Business Journal , pp. 18-24
    • Griffin, J.1
  • 22
    • 85079730749 scopus 로고    scopus 로고
    • Corporate branding and corporate brand performance
    • Harris, F. and de Chernatony, L. (2001), "Corporate branding and corporate brand performance" in European Journal of Marketing, Vol. 35, Nos 3/4, pp. 441-56.
    • (2001) European Journal of Marketing , vol.35 , Issue.3-4 , pp. 441-456
    • Harris, F.1    de Chernatony, L.2
  • 23
    • 79952798500 scopus 로고    scopus 로고
    • Are the strategic stars aligned for your brand?
    • February
    • Hatch, M.J. and Schultz, M. (2001), "Are the strategic stars aligned for your brand?" in Harvard Business Review, February, p. 38.
    • (2001) Harvard Business Review , pp. 38
    • Hatch, M.J.1    Schultz, M.2
  • 24
    • 31644432373 scopus 로고    scopus 로고
    • Bring the corporation into corporate branding
    • Hatch, M.J. and Schultz, M. (2003), "Bring the corporation into corporate branding" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 1041-64.
    • (2003) European Journal of Marketing , vol.37 , Issue.7-8 , pp. 1041-1064
    • Hatch, M.J.1    Schultz, M.2
  • 25
    • 45449125490 scopus 로고    scopus 로고
    • The Confucius connection: From cultural roots to economic growth'
    • Hofstede, G. and Bond, M.H. (2001), "The Confucius connection: from cultural roots to economic growth'" in Organizational Dynamics, pp. 5-21.
    • (2001) Organizational Dynamics , pp. 5-21
    • Hofstede, G.1    Bond, M.H.2
  • 26
    • 3042514985 scopus 로고    scopus 로고
    • Organizational storytelling: It makes sense
    • James, C. and Minnis, W.C. (2004), "Organizational storytelling: it makes sense" in Business Horizons, Vol. 47, No. 4, pp. 23-32.
    • (2004) Business Horizons , vol.47 , Issue.4 , pp. 23-32
    • James, C.1    Minnis, W.C.2
  • 27
    • 33745824503 scopus 로고
    • Nurturing corporate images
    • Kennedy, S. (1977), "Nurturing corporate images" in European Journal of Marketing, Vol. 11, No. 3, pp. 120-64.
    • (1977) European Journal of Marketing , vol.11 , Issue.3 , pp. 120-164
    • Kennedy, S.1
  • 28
    • 65449189537 scopus 로고    scopus 로고
    • Profile Books Ltd, London
    • Leadbeater, C. (2008), We-Think, Profile Books Ltd, London.
    • (2008) We-Think
    • Leadbeater, C.1
  • 29
    • 79952778546 scopus 로고    scopus 로고
    • Unravelling the technique of storytelling
    • Love, H. (2008), "Unravelling the technique of storytelling" in SCM, Vol. 12, No. 4, pp. 24-7.
    • (2008) SCM , vol.12 , Issue.4 , pp. 24-27
    • Love, H.1
  • 30
    • 40549102756 scopus 로고    scopus 로고
    • Short stories at work: Storytelling as an indicator of organizational commitment
    • McCarthy, J.F. (2008), "Short stories at work: storytelling as an indicator of organizational commitment" in Group Organizational Management, Vol. 33, No. 2, pp. 163-93.
    • (2008) Group Organizational Management , vol.33 , Issue.2 , pp. 163-193
    • McCarthy, J.F.1
  • 31
    • 56649123590 scopus 로고    scopus 로고
    • Corporate storytelling perspectives
    • McLellan, H. (2006), "Corporate storytelling perspectives" in The Journal for Quality and Participation, Vol. 29, No. 1, pp. 17-20.
    • (2006) The Journal for Quality and Participation , vol.29 , Issue.1 , pp. 17-20
    • McLellan, H.1
  • 33
    • 84905139469 scopus 로고    scopus 로고
    • A conceptualization of the employee branding process
    • Miles, S.J. and Mangold, G. (2004), "A conceptualization of the employee branding process" in Journal of Relationship Marketing, Vol. 3, No. 2, pp. 65-87.
    • (2004) Journal of Relationship Marketing , vol.3 , Issue.2 , pp. 65-87
    • Miles, S.J.1    Mangold, G.2
  • 34
    • 34548164860 scopus 로고    scopus 로고
    • Leadership through storytelling
    • Muir, C. (2007), "Leadership through storytelling" in Business Communications Quarterly, Vol. 70, No. 3, pp. 367-92.
    • (2007) Business Communications Quarterly , vol.70 , Issue.3 , pp. 367-392
    • Muir, C.1
  • 35
    • 19744373455 scopus 로고    scopus 로고
    • Case research in marketing
    • Perry, C. (2001), "Case research in marketing" in The Marketing Review, Vol. 1, No. 3, pp. 303-23.
    • (2001) The Marketing Review , vol.1 , Issue.3 , pp. 303-323
    • Perry, C.1
  • 36
    • 71949106133 scopus 로고    scopus 로고
    • Explicating ethical corporate identity in the financial sector
    • Powell, S., Elving, W.J.L., Dodd, C. and Sloan, J. (2009), "Explicating ethical corporate identity in the financial sector" in Corporate Communications, Vol. 14, No. 4, pp. 440-55.
    • (2009) Corporate Communications , vol.14 , Issue.4 , pp. 440-455
    • Powell, S.1    Elving, W.J.L.2    Dodd, C.3    Sloan, J.4
  • 37
    • 21044444787 scopus 로고    scopus 로고
    • Components and parameters of corporate reputation - an empirical study
    • Schwaiger, M. (2004), "Components and parameters of corporate reputation - an empirical study" in Schmalenbach Business Review, Vol. 56, pp. 46-71.
    • (2004) Schmalenbach Business Review , vol.56 , pp. 46-71
    • Schwaiger, M.1
  • 38
    • 0002598531 scopus 로고    scopus 로고
    • A theory of cultural values and some implications for work
    • Schwartz, S.H. (1999), "A theory of cultural values and some implications for work" in Applied Psychology, Vol. 48, No. 1, pp. 23-5.
    • (1999) Applied Psychology , vol.48 , Issue.1 , pp. 23-25
    • Schwartz, S.H.1
  • 39
    • 33845799263 scopus 로고
    • Dialogue, culture, and organizational learning
    • Schein, E.H. (1993), "Dialogue, culture, and organizational learning" in Reflections, Vol. 4, No. 4, pp. 27-38.
    • (1993) Reflections , vol.4 , Issue.4 , pp. 27-38
    • Schein, E.H.1
  • 40
    • 79952801326 scopus 로고    scopus 로고
    • Sense and nonsense about culture and climate
    • Jossey-Bass, San Francisco, CA
    • Schein, E.H. (1999), "Sense and nonsense about culture and climate", Handbook of Culture and Climate, Jossey-Bass, San Francisco, CA.
    • (1999) Handbook of Culture and Climate
    • Schein, E.H.1
  • 42
    • 84993035371 scopus 로고    scopus 로고
    • Corporate identity: The concept, its measurement and management
    • Van Riel, C.B.M. and Balmer, J.M.T. (1997), "Corporate identity: the concept, its measurement and management" in European Journal of Marketing, Vol. 31, Nos 5/6, pp. 340-55.
    • (1997) European Journal of Marketing , vol.31 , Issue.5-6 , pp. 340-355
    • van Riel, C.B.M.1    Balmer, J.M.T.2
  • 47
    • 0002473726 scopus 로고
    • The factory as a learning laboratory
    • Leonard-Barton, D. (1992), "The factory as a learning laboratory" in Sloan Management Review, Vol. 34, No. 1, pp. 23-38.
    • (1992) Sloan Management Review , vol.34 , Issue.1 , pp. 23-38
    • Leonard-Barton, D.1
  • 48
    • 79952806620 scopus 로고    scopus 로고
    • (accessed 23 March 2010), Nashua Mobile (n.d)
    • Nashua Mobile (n.d.), available at: http://nashuamobile.com/nm_portal.asp?link=aboutus_nashuamobile&siteid=ver5&sid=personal (accessed 23 March 2010).
  • 49
    • 84980311315 scopus 로고
    • A cultural theory of information bias in organizations
    • Thompson, M. and Wildavsky, A. (1986), "A cultural theory of information bias in organizations" in Journal of Marketing Studies, Vol. 23, No. 3, pp. 273-86.
    • (1986) Journal of Marketing Studies , vol.23 , Issue.3 , pp. 273-286
    • Thompson, M.1    Wildavsky, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.