Exploring the nature of the relationships between service quality and customer loyalty: An attribute-level analysis

Service Industries Journal

Volumn 28, Issue 1, 2008, Pages 95-116

  Chao, Pei ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Attribute level analysis; Customer loyalty; Service quality; Wholesaler retailer business relationship

Indexed keywords

CONCEPTUAL FRAMEWORK; REGRESSION ANALYSIS; SERVICE SECTOR;

ASIA; EURASIA; FAR EAST; KAOHSIUNG; TAIWAN;

EID: 37249035945     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060701725610     Document Type: Article

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