Effects of dissatisfaction on customer repurchase decisions in e-commerce-an emotion-based perspective

Journal of Electronic Commerce Research

Volumn 13, Issue 3, 2012, Pages 224-237

  Lu, Yunfan ^a   Lu, Yaobin ^a,b   Wang, Bin ^b  

^a HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^b UNIVERSITY OF TEXAS PAN AMERICAN   (United States)

Author keywords

Coping behavior; Dissatisfaction; E commerce; Negative emotions; Repurchase intention

Indexed keywords

EID: 84865298952     PISSN: 19389027     EISSN: 15266133     Source Type: Journal    
DOI: None     Document Type: Article

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