Investigating the post-complaint period by means of survival analysis

Expert Systems with Applications

Volumn 29, Issue 3, 2005, Pages 667-677

  Larivière, Bart ^a   Van Den Poel, Dirk ^a  

^a GHENT UNIVERSITY   (Belgium)

Author keywords

Actual customer behavior; Consumer complaint behavior; Customer relationship management; Data mining; Proportionality; Survival forests

Indexed keywords

COMPUTATIONAL METHODS; COMPUTER SCIENCE; CUSTOMER SATISFACTION; DATA MINING; EXPERT SYSTEMS; INFORMATION TECHNOLOGY;

ACTUAL CUSTOMER BEHAVIOR; CONSUMER COMPLAINT BEHAVIOR; CUSTOMER RELATIONSHIP MANAGEMENT; PROPORTIONALITY; SURVIVAL FORESTS;

INDUSTRIAL RELATIONS;

EID: 24144459567     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2005.04.035     Document Type: Article

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