Exploring the solution - the contextual effect on consumer dissatisfaction and innovativeness in financial service companies

Service Industries Journal

Volumn 29, Issue 4, 2009, Pages 557-568

  Yang, Szu Chi ^a   Tu, Chiayu ^b   Yang, Suechin ^c  

^a NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

^b MING CHUAN UNIVERSITY   (Taiwan)

^c TAMKANG UNIVERSITY   (Taiwan)

Author keywords

Consumer dissatisfaction; Consumer innovativeness; Exit voice loyalty theory; HLM

Indexed keywords

CONSUMPTION BEHAVIOR; FINANCIAL SERVICES; HIERARCHICAL SYSTEM; INNOVATION; MODELING;

EID: 70349811063     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802295679     Document Type: Article

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