The power of self-efficacy change during service provision: Making your customers feel better about themselves pays off

Journal of Service Research

Volumn 14, Issue 1, 2011, Pages 108-125

  van Beuningen, Jacqueline ^a   de Ruyter, Ko ^a   Wetzels, Martin ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

growth mixture modeling; percevied value; self efficacy increase; service benefits

Indexed keywords

EID: 78650694147     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670510379037     Document Type: Article

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