Customer violence and employee health and safety

Work, Employment and Society

Volumn 16, Issue 1, 2002, Pages 151-169

  Boyd, Carol ^a  

^a Gilbert Scott Building   (United Kingdom)

Author keywords

Emotional labour; Occupational health and safety; Violence

Indexed keywords

EID: 0036492288     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/09500170222119290     Document Type: Article

References (49)

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26. Real feelings: Emotional expression and organizational culture
27. Converging on HRM? Change and continuity in European airlines industrial relations
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