Work Characteristics, Musculoskeletal Disorders, and the Mediating Role of Psychological Strain: A Study of Call Center Employees

Journal of Applied Psychology

Volumn 92, Issue 5, 2007, Pages 1456-1466

  Sprigg, Christine A ^a   Stride, Christopher B ^a   Wall, Toby D ^a   Holman, David J ^a   Smith, Phoebe R ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b HEALTH AND SAFETY LABORATORY   (United Kingdom)

Author keywords

call centers; mediating effects; musculoskeletal disorders; psychological strain; work characteristics

Indexed keywords

ABSENTEEISM; ADULT; ANXIETY; ARTICLE; FEMALE; HUMAN; MALE; MENTAL STRESS; MIDDLE AGED; MUSCULOSKELETAL DISEASE; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; WORKPLACE;

ABSENTEEISM; ADULT; ANXIETY; FEMALE; HUMANS; MALE; MIDDLE AGED; MUSCULOSKELETAL DISEASES; QUESTIONNAIRES; STRESS, PSYCHOLOGICAL; WORKPLACE;

EID: 34748823503     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.92.5.1456     Document Type: Article

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