When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

Aggression and Violent Behavior

Volumn 13, Issue 2, 2008, Pages 141-152

  Yagil, Dana ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Aggression; Customers; Service; Sexual harassment; Workplace

Indexed keywords

AGGRESSION; ALCOHOL CONSUMPTION; ATTITUDE; BEHAVIOR; COPING BEHAVIOR; EMOTIONALITY; ESCAPE BEHAVIOR; HELP SEEKING BEHAVIOR; HUMAN; IDEOLOGY; JOB SATISFACTION; JOB STRESS; LEGAL ASPECT; ORGANIZATION; PHILOSOPHY; PRIORITY JOURNAL; PROBLEM SOLVING; PROFESSIONAL MISCONDUCT; REVIEW; RISK FACTOR; SEXUAL HARASSMENT; STRESS; WORKER; WORKPLACE VIOLENCE;

EID: 43049147950     PISSN: 13591789     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.avb.2008.03.002     Document Type: Review

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