International language management and diversity climate in multicultural organizations

International Business Review

Volumn 21, Issue 2, 2012, Pages 156-166

  Lauring, Jakob ^a   Selmer, Jan ^a  

^a AARHUS SCHOOL OF BUSINESS   (Denmark)

Author keywords

Contact hypothesis; Demographic heterogeneity; Diversity climate; Language management; Language use; Multicultural organizations; Openness to diversity

Indexed keywords

EID: 84857995283     PISSN: 09695931     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ibusrev.2011.01.003     Document Type: Article

References (82)

1. Altbach P.G. The international academic profession: Portraits of fourteen countries 1996, Carnegie Foundation for the Advancement of Teaching, Princeton.
2. Amir Y. Contact hypothesis in ethnic relations. Psychological Bulletin 1969, 71:319-342.
3. Andersson L.M., Bateman T.S. Cynicism in the workplace: Some causes and effects. Journal of Organizational Behavior 1997, 18:449-469.
4. Aulakh P.S., Gencturk E.F. International principal-agent relationships: Control, governance and performance. Industrial Marketing Management 2000, 29:521-538.
5. Bantel K.A., Jackson S.E. Top management and innovations in banking: Does the composition of the top team make a difference?. Strategic Management Journal 1989, 10:107-124.
6. Barner-Rasmussen W., Björkman I. Language fluency, socialization and inter-unit relationships in Chinese and Finnish subsidiaries. Management and Organization Review 2007, 3:105-128.
7. Borgatti S.P., Cross R. A relational view of information seeking and learning in social networks. Management Science 2003, 49:432-445.
8. Brown J.S., Duguid P. Knowledge and organization. Organization Science 2001, 12:198-213.
9. Caligiuri P.M. Selecting expatriates for personality characteristics: A moderating effect of personality on the relationship between host national contact and cross-cultural adjustment. Management International Review 2000, 40:61-80.
10. Charles M., Marschan-Piekkari R. Language training for enhanced horizontal communication - A challenge for MNCs. Business Communication Quarterly 2002, 65:9-29.
11. Chiswich B.R., Miller P.W. Linguistic distance: A qualitative measure of the distance between English and other languages. Journal of Multilingual and Multicultural Development 2005, 26:1-11.
12. Crampton S.M., Wagner J.A. Percept-percept inflation in micro organizational research: An investigation of prevalence and effect. Journal of Applied Psychology 1994, 79:67-76.
13. Crystal D. English as a global language 1997, Cambridge University Press, Cambridge.
14. Dougherty D. Interpretive barriers to successful product innovation in large firms. Organization Science 1992, 3:179-202.
15. Ely R.J., Thomas D.A. Cultural diversity at work: The effects of diversity perspectives on work group processes and outcomes. Administrative Science Quarterly 2001, 46:229-273.
16. Feely A.J., Harzing A.-W. Language management in multinational companies. International Journal of Cross Cultural Management 2003, 10:37-53.
17. Fisher R.J. Social desirability questioning and the validity of indirect questioning. Journal of Consumer Research 1993, 20:303-315.
18. Fuertes J.N., Miville M.L., Mohr J.J., Sedlacek W.E., Gretchen D. Factor structure and short form of the Miville-Guzman universality-diversity scale. Measurement and Evaluation in Counseling and Development 2000, 33:157-170.
19. Giles H., Johnson P. The role of language in ethnic group relations. Intergroup behavior 1981, 199-243. Blackwell, Oxford. J.C. Turner, H. Giles (Eds.).
20. Giles H., Bourhis R.Y., Taylor D.M. Towards a theory of language in ethnic group relations. Language, ethnicity and intergroup relations 1977, 307-348. Academic Press, London. H. Giles (Ed.).
21. Gonzalez J.A., DeNisi A.S. Cross-level effects of demography and diversity climate on organizational attachment and firm effectiveness. Journal of Organizational Behavior 2009, 30:21-40.
22. Harrison D.A., Price K.H., Bell M.P. Beyond relational demography: Time and effects of surface- and deep-level diversity on work group cohesion. Academy of Management Journal 1998, 41:96-107.
23. Harzing A.-W., Feely A.J. The language barrier and its implications for HQ-subsidiary relationships. Cross Cultural Management: An International Journal 2008, 15:49-61.
24. Hickes-Clarke D., Iles P. Climate for diversity and its effects on career and organizational attitudes and perceptions. Personnel Review 2000, 29:324-345.
25. Hobman E.V., Bodia P., Gallois C. Perceived dissimilarity and work group involvement: The moderating effects of group openness to diversity. Group and Organization Management 2004, 29:560-587.
26. Homan A.C., van Knippenberg D., Van Kleef G.A., De Dreu C.K. Bridging faultlines by valuing diversity: The effects of diversity beliefs on information elaboration and performance in diverse work groups. Journal of Applied Psychology 2007, 92:1189-1199.
27. Homan A.C., Hollenbeck J.R., Humphrey S.E., van Knippenberg D., Ilgen D.R., Van Kleef G.A. Facing differences with an open mind: Openness to experience, salience of intra-group differences, and performance of diverse work groups. Academy of Management Journal 2008, 58:1204-1222.
28. Hopkins W.E., Hopkins S., Mallette P. Diversity and managerial value commitment: A test of some proposed relationships. Journal of Managerial Issues 2001, 13:1-14.
29. Horwitz S.K., Horwitz I.B. The effects of team diversity on team outcomes: A meta-analytic review of team demography. Journal of Management 2007, 33:987-1015.
30. Jackson S.E., Stone V.K., Alvarez E.B. Socialization amidst diversity: Impact of demographics on work team oldtimers and newcomers. Research in organizational behavior 1993, 45-109. JAI Press, Greenwich. L.L. Cummings, B.M. Staw (Eds.).
31. Janssens M., Lambert J., Steyaert C. Developing language strategies for international companies: The contribution of translation studies. Journal of World Business 2004, 39:414-430.
32. Jehn K.A., Neale M., Northcraft G. Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly 1999, 44:741-763.
33. Johnson A.M., Lederer A.L. The effect of communication frequency and channel richness on the convergence between chief executive and chief information officers. Journal of Management Information Systems 2005, 22:227-252.
34. Jonsen, K., Maznevski, M., & Schneider, S. C. Diversity and its not so diverse literature: An international perspective. International Journal of Cross-Cultural Management, in press.
35. Kim C., Park J. The global research-and-development network and its effect on innovation. Journal of International Marketing 2010, 18:43-58.
36. Krejsler J. Discursive battles about the meaning of university. European Educational Research Journal 2006, 5:210-220.
37. Lauring J. Rethinking social identity theory in international encounters: Language use as a negotiated object for identity making. International Journal of Cross Cultural Management 2008, 8:343-361.
38. Lauring J., Tange H. International language management: Contained or dilute communication. European Journal of International Management 2010, 4:317-332.
39. Levin D.Z., Cross R. The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science 2004, 50:1477-1490.
40. Li L. The effect of trust and shared vision on inward knowledge transfer in subsidiaries' intra- and inter-organizational relationships. International Business Review 2005, 14:77-95.
41. Lillis T., Curry M.J. Professional academic writing by multilingual scholars: Interactions with literacy brokers in the production of English-medium texts. Written Communication 2006, 23:3-35.
42. Lindell M.K., Whitney D.J. Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology 2001, 86.
43. Lopez-Duarte C., Vidal-Suarez M.M. External uncertainty and entry mode choice: Cultural distance, political risk and language diversity. International Business Review 2010, 19:575-588.
44. Mäkelä K., Kalla H.K., Piekkari R. Interpersonal similarity as a driver of knowledge sharing within multinational corporations. International Business Review 2007, 16:1-22.
45. Maltz E. An enhanced framework for improving cooperation between marketing and other functions: The differential role of integrating mechanisms. Journal of Market-Focused Management 1996, 2:83-98.
46. Marschan-Piekkari R., Welch D., Welch L. In the shadow: The impact of language on structure, power and communication in the multinational. International Business Review 1999, 8:421-440.
47. Marschan-Piekkari R., Welch D.E., Welch L.S. Adopting a common corporate language: IHRM implications. The International Journal of Human Resource Management 1999, 10:377-390.
48. Maznevski M.L. Understanding our differences: Performance in decision making groups with diverse members. Human Relations 1994, 47:531-553.
49. Maznevski M.L., Chudoba K.M. Bridging space over time: Global virtual team dynamics and effectiveness. Organization Science 2000, 11:473-492.
50. McKay P.F., Avery D.R., Tonidandel S., Morris M.A., Hernandez M. Racial differences in employee retention: Are diversity climate perceptions the key?. Personnel Psychology 2007, 60:35-62.
51. McKay P.F., Avery D.R., Morris M.A. Mean racial-ethnic differences in employee sales performance: The moderating role of diversity climate. Personnel Psychology 2008, 61:349-374.
52. McKay P.F., Avery D.R., Morris M.A. A tale of two climates: Diversity climate from subordinates' and managers' perspective and their role in store unit sales performance. Personnel Psychology 2009, 62:767-791.
53. Menard S. Longitudinal research 1991, Sage Publications, Newbury Park.
54. Milliken F.J., Martins L.L. Searching for common threads: Understanding the multiple effects of diversity in organizational groups. Academy of Management Review 1996, 21:402-433.
55. Mitchell R., Nicholas S., Boyle B. The role of openness to cognitive diversity and group processes in knowledge creation. Small Group Research 2009, 40:535-554.
56. Miville M.L., Gelso C.J., Pannu R., Liu W., Touradji P., Holloway P., et al. Appreciating similarities and valuing differences: The Miville-Guzman universality diversity scale. Journal of Counseling Psychology 1999, 46:291-307.
57. Nordenflycht A. What is a professional service firm? Towards a theory and taxonomy of knowledge intensive firms. Academy of Management Review 2010, 35:154-174.
58. Pelled L.H. Demographic diversity, conflict, and work group outcomes: An intervening process theory. Organization Science 1996, 7:615-631.
59. Pettigrew T.F. Intergroup contact theory. Annual Revue of Psychology 1998, 49:65-85.
60. Piekkari R., Vaara E., Tienari J., Säntti R. Integration or disintegration? Human resource implications of a common corporate language decision in a crossborder merger. International Journal of Human Resource Management 2005, 16:330-344.
61. Podsakoff P.M., MacKenzie S.B., Lee J.-Y., Podsakoff N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88:879-903.
62. Richard O., Barnett T., Dwyer S., Chadwick K. Cultural diversity in management, firm performance, and the moderating role of entrepreneurial orientation dimensions. Academy of Management Journal 2004, 47:255-266.
63. Roberge M.-é., van Dick R. Recognizing the benefits of diversity: When and how does diversity increase group performance?. Human Resource Management Review 2010, 20:295-309.
64. Roberts K.H., O'Reilly C.A. Measuring organizational communication. Journal of Applied Psychology 1974, 59:321-326.
65. Rothbart M., John O.P. Social categorization and behavioral episodes: A cognitive analysis of the effects of intergroup contact. Journal of Social Issues 1985, 41.
66. Sawyerr O.O., Strauss J., Yan J. Individual value structure and diversity attitudes: The moderating effects of age, gender, race, and religiosity. Journal of Managerial Psychology 2005, 20:498-521.
67. Spector P.E. Method variance in organizational research: Truth or urban legend?. Organizational Research Methods 2006, 9:221-232.
68. Strauss J.P., Connerley M.L. Demographics, personality, contact, and universal-diverse orientation: An exploratory examination. Human Resource Management Journal 2003, 42:159-174.
69. Teece D.J. Capturing value from knowledge assers. California Management review 1998, 40:55-76.
70. Terborg J.R., Castore C., DeNinno J.A. A longitudinal field investigation of the impact of group composition on group performance and cohesion. Journal of Personality and Social Psychology 1976, 34:782-790.
71. Thomas D.C. Cultural diversity and work group effectiveness: An experimental study. Journal of Cross-cultural Psychology 1999, 30:242-263.
72. Timmerman T.A. Racial diversity, age diversity, interdependence, and team performance. Small Group Research 2000, 31:592-607.
73. Tyran K.L., Gibson C.B. Is what you see, what you get? The relationship among surface- and deep-level heterogeneity characteristics, group efficacy, and team reputation. Group and Organization Management 2008, 33:46-76.
74. Vaara E., Tienari J., Piekkari R., Säntti R. Language and the circuits of power in a merging multinational corporation. Journal of Management Studies 2005, 42:595-623.
75. Watson W., Kumar K., Michaelsen L.K. Cultural diversity's impact on interaction process and performance: Comparing homogeneous and diverse task groups. Academy of Management Journal 1993, 36:560-602.
76. Welch A. The peripatetic professor: The internationalisation of the academic profession. Higher Education 1997, 34:323-345.
77. Welch D., Welch L., Marschan-Piekkari R. The persistent impact of language on global operations. Prometheus 2001, 19:193-209.
78. Welch D., Welch L., Piekkari R. Speaking in tongues: The importance of language in international management processes. International Studies of Management & Organization 2005, 35:10-27.
79. Wiersema M.F., Bantel K.A. Top management team demography and corporate strategic change. Academy of Management Journal 1992, 31:91-121.
80. Yeniyurt S., Townsend J.D., Cavusgil S.T. Mimetic and experiential effects in international marketing alliance formations of US pharmaceuticals firms: An event history analysis. Journal of International Business Studies 2009, 40:301-321.
81. Zander L. Communication and country clusters. International Studies of Management & Organization 2005, 35:83-103.
82. Zenger T.R., Lawrence B.S. Organizational demography: The differential effects of age and tenure distributions on technical communication. Academy of Management Journal 1989, 32:353-376.