메뉴 건너뛰기




Volumn 20, Issue 8, 2011, Pages 855-878

Procedural justice, work engagement, and job outcomes: Evidence from Nigeria

Author keywords

Affective outcomes; Behavioral outcomes; Hotel employees; Nigeria; Procedural justice; Work engagement

Indexed keywords


EID: 80053549083     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2011.577688     Document Type: Article
Times cited : (103)

References (77)
  • 1
    • 33748748901 scopus 로고    scopus 로고
    • Empirical evidence of women under-representation in the construction industry in Nigeria
    • Adeyemi, A. Y., Ojo, S. O., Aina, O. O., & Olanipekun, E. A. (2006). Empirical evidence of women under-representation in the construction industry in Nigeria. Women in Management Review, 21, 567-577.
    • (2006) Women In Management Review , vol.21 , pp. 567-577
    • Adeyemi, A.Y.1    Ojo, S.O.2    Aina, O.O.3    Olanipekun, E.A.4
  • 2
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 0036248874 scopus 로고    scopus 로고
    • Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model
    • Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior, 23, 267-285.
    • (2002) Journal of Organizational Behavior , vol.23 , pp. 267-285
    • Aryee, S.1    Budhwar, P.S.2    Chen, Z.X.3
  • 4
    • 2942623784 scopus 로고    scopus 로고
    • Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice
    • Aryee, S., Chen, Z. X., & Budhwar, P. S. (2004). Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice. Organizational Behavior and Human Decision Processes, 94(1), 1-14.
    • (2004) Organizational Behavior and Human Decision Processes , vol.94 , Issue.1 , pp. 1-14
    • Aryee, S.1    Chen, Z.X.2    Budhwar, P.S.3
  • 5
    • 0032395594 scopus 로고    scopus 로고
    • Employee behavior in a service environment: A model and test of potential differences between men and women
    • Babin, B. J., & Boles, J. S. (1998, April). Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing, 62, 77-91.
    • (1998) Journal of Marketing , vol.62 , pp. 77-91
    • Babin, B.J.1    Boles, J.S.2
  • 7
    • 38849121416 scopus 로고    scopus 로고
    • Editorial: Positive organizational behavior: Engaged employees in flourishing organizations
    • Bakker, A. B., & Schaufeli, W. B. (2008). Editorial: Positive organizational behavior: Engaged employees in flourishing organizations. Journal of Organizational Behavior, 29, 147-154.
    • (2008) Journal of Organizational Behavior , vol.29 , pp. 147-154
    • Bakker, A.B.1    Schaufeli, W.B.2
  • 8
    • 52149088511 scopus 로고    scopus 로고
    • Position paper: Work engagement: An emerging concept in occupational health psychology
    • Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Position paper: Work engagement: An emerging concept in occupational health psychology. Work and Stress, 22, 187-200.
    • (2008) Work and Stress , vol.22 , pp. 187-200
    • Bakker, A.B.1    Schaufeli, W.B.2    Leiter, M.P.3    Taris, T.W.4
  • 9
    • 80053469155 scopus 로고    scopus 로고
    • Achieving the millennium development goals: Issues and options for the Nigeria's tourism industry
    • Bankole, A. S., & Odularu, G. O. (2006). Achieving the millennium development goals: Issues and options for the Nigeria's tourism industry. Revista de Turismoy Patrimonio Cultural, 4, 429-436.
    • (2006) Revista De Turismoy Patrimonio Cultural , vol.4 , pp. 429-436
    • Bankole, A.S.1    Odularu, G.O.2
  • 10
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 11
    • 17344394736 scopus 로고    scopus 로고
    • Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
    • Bettencourt, L. A., & Brown, S. W. (1997). Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors. Journal of Retailing, 73(1), 39-61.
    • (1997) Journal of Retailing , vol.73 , Issue.1 , pp. 39-61
    • Bettencourt, L.A.1    Brown, S.W.2
  • 12
    • 20444462784 scopus 로고    scopus 로고
    • Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
    • Bettencourt, L. A., Brown, S. W., & MacKenzie, S. B. (2005). Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents. Journal of Retailing, 81, 141-157.
    • (2005) Journal of Retailing , vol.81 , pp. 141-157
    • Bettencourt, L.A.1    Brown, S.W.2    Mackenzie, S.B.3
  • 13
    • 0346106331 scopus 로고    scopus 로고
    • Understanding organizational justice and its impact on managing employees: An African perspective
    • Beugré, C. D. (2002). Understanding organizational justice and its impact on managing employees: An African perspective. The International Journal of Human Resource Management, 13, 1091-1104.
    • (2002) The International Journal of Human Resource Management , vol.13 , pp. 1091-1104
    • Beugré, C.D.1
  • 16
    • 77951194034 scopus 로고    scopus 로고
    • Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion
    • Cole, M. S., Bernerth, J. B., Walter, F., & Holt, D. T. (2010). Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion. Journal of Management Studies, 47, 367-390.
    • (2010) Journal of Management Studies , vol.47 , pp. 367-390
    • Cole, M.S.1    Bernerth, J.B.2    Walter, F.3    Holt, D.T.4
  • 17
    • 85043745329 scopus 로고    scopus 로고
    • On the dimensionality of organizational justice: A construct validation of a measure
    • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 386-400
    • Colquitt, J.A.1
  • 18
    • 28144453764 scopus 로고    scopus 로고
    • Social exchange theory: An interdisciplinary review
    • Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874-900.
    • (2005) Journal of Management , vol.31 , pp. 874-900
    • Cropanzano, R.1    Mitchell, M.S.2
  • 19
    • 0036389617 scopus 로고    scopus 로고
    • Antecedents and consequences of justice perceptions in performance appraisals
    • Erdogan, B. (2002). Antecedents and consequences of justice perceptions in performance appraisals. Human Resource Management Review, 12, 555-578.
    • (2002) Human Resource Management Review , vol.12 , pp. 555-578
    • Erdogan, B.1
  • 20
    • 4043090529 scopus 로고    scopus 로고
    • Corporate ethics in Nigeria: A test of the concept of an ethical climate
    • Erondu, E. A., Sharland, A., & Okpara, J. O. (2004). Corporate ethics in Nigeria: A test of the concept of an ethical climate. Journal of Business Ethics, 51, 349-357.
    • (2004) Journal of Business Ethics , vol.51 , pp. 349-357
    • Erondu, E.A.1    Sharland, A.2    Okpara, J.O.3
  • 21
    • 71549146355 scopus 로고    scopus 로고
    • That's not fair! The test of a model of organizational justice, job satisfaction, and organizational commitment among hotel employees
    • Fulford, M. D. (2005). That's not fair! The test of a model of organizational justice, job satisfaction, and organizational commitment among hotel employees. Journal of Human Resources in Hospitality and Tourism, 4(1), 73-84.
    • (2005) Journal of Human Resources In Hospitality and Tourism , vol.4 , Issue.1 , pp. 73-84
    • Fulford, M.D.1
  • 22
    • 33746584803 scopus 로고    scopus 로고
    • The influence of service recovery and loyalty on perceived service quality: A study of hotel customers in Spain
    • Gil, S. M., Hudson, S., & Quintana, T. A. (2006). The influence of service recovery and loyalty on perceived service quality: A study of hotel customers in Spain. Journal of Hospitality and Leisure Marketing, 14(2), 47-68.
    • (2006) Journal of Hospitality and Leisure Marketing , vol.14 , Issue.2 , pp. 47-68
    • Gil, S.M.1    Hudson, S.2    Quintana, T.A.3
  • 24
    • 0039545190 scopus 로고    scopus 로고
    • The conservation of resources model applied to work-family conflict and strain
    • Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources model applied to work-family conflict and strain. Journal of Vocational Behavior, 54, 350-370.
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 350-370
    • Grandey, A.A.1    Cropanzano, R.2
  • 25
    • 1842587599 scopus 로고    scopus 로고
    • Work-family conflict and turnover intention: Exploring the moderation effects of perceived work-family support
    • Haar, J. M. (2004). Work-family conflict and turnover intention: Exploring the moderation effects of perceived work-family support. New Zealand Journal of Psychology, 33(1), 35-39.
    • (2004) New Zealand Journal of Psychology , vol.33 , Issue.1 , pp. 35-39
    • Haar, J.M.1
  • 27
    • 52149122915 scopus 로고    scopus 로고
    • The relative roles of engagement and embeddedness in predicting job performance and intention to leave
    • Halbesleben, J. R. B., & Wheeler, A. R. (2008). The relative roles of engagement and embeddedness in predicting job performance and intention to leave. Work and Stress, 22, 242-256.
    • (2008) Work and Stress , vol.22 , pp. 242-256
    • Halbesleben, J.R.B.1    Wheeler, A.R.2
  • 28
    • 33745438208 scopus 로고    scopus 로고
    • Same but different? Can work engagement be discriminated from job involvement and organizational commitment?
    • Hallberg, U. E., & Schaufeli, W. B. (2006). Same but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist, 11, 119-127.
    • (2006) European Psychologist , vol.11 , pp. 119-127
    • Hallberg, U.E.1    Schaufeli, W.B.2
  • 29
    • 34548476744 scopus 로고    scopus 로고
    • Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry
    • Han, H., & Back, K.-J. (2006). Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry. Journal of Hospitality and Leisure Marketing, 15(3), 5-30.
    • (2006) Journal of Hospitality and Leisure Marketing , vol.15 , Issue.3 , pp. 5-30
    • Han, H.1    Back, K.-J.2
  • 30
    • 0030501311 scopus 로고    scopus 로고
    • The management of customer contact service employees: An empirical investigation
    • Hartline, M. D., & Ferrell, O. C. (1996, October). The management of customer contact service employees: An empirical investigation. Journal of Marketing, 60, 52-70.
    • (1996) Journal of Marketing , vol.60 , pp. 52-70
    • Hartline, M.D.1    Ferrell, O.C.2
  • 31
    • 37549046096 scopus 로고    scopus 로고
    • Investigating the influence of organizational justice on hotel employees' organizational citizenship behavior intentions and turnover intentions
    • Hemdi, M. A., & Nasurdin, A. M. (2008). Investigating the influence of organizational justice on hotel employees' organizational citizenship behavior intentions and turnover intentions. Journal of Human Resources in Hospitality and Tourism, 7(1), 1-23.
    • (2008) Journal of Human Resources In Hospitality and Tourism , vol.7 , Issue.1 , pp. 1-23
    • Hemdi, M.A.1    Nasurdin, A.M.2
  • 32
    • 85010509573 scopus 로고    scopus 로고
    • Implementing the marketing concept in travel organizations: The important moderating influence of perceived organizational support
    • Herington, C., & Weaven, S. (2009). Implementing the marketing concept in travel organizations: The important moderating influence of perceived organizational support. Journal of Hospitality Marketing and Management, 18, 692-717.
    • (2009) Journal of Hospitality Marketing and Management , vol.18 , pp. 692-717
    • Herington, C.1    Weaven, S.2
  • 33
    • 77954540259 scopus 로고    scopus 로고
    • The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry
    • Hon, A. H. Y., & Lu, L. (2010). The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry. International Journal of Hospitality Management, 29, 669-676.
    • (2010) International Journal of Hospitality Management , vol.29 , pp. 669-676
    • Hon, A.H.Y.1    Lu, L.2
  • 35
    • 33750504832 scopus 로고    scopus 로고
    • A model of workrelated well-being for educators in South Africa
    • Jackson, L. T. B., Rothmann, S., & van de Vijver, F. J. R. (2006). A model of workrelated well-being for educators in South Africa. Stress and Health, 22, 263-274.
    • (2006) Stress and Health , vol.22 , pp. 263-274
    • Jackson, L.T.B.1    Rothmann, S.2    van de Vijver, F.J.R.3
  • 37
    • 2942639980 scopus 로고    scopus 로고
    • Organizational justice and stress: The mediating role of work-family conflict
    • Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: The mediating role of work-family conflict. Journal of Applied Psychology, 89, 395-404.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 395-404
    • Judge, T.A.1    Colquitt, J.A.2
  • 39
    • 54949093197 scopus 로고    scopus 로고
    • Work-family conflict and facilitation in the hotel industry: A study in Nigeria
    • Karatepe, O. M., & Magaji, A. B. (2008). Work-family conflict and facilitation in the hotel industry: A study in Nigeria. Cornell Hospitality Quarterly, 49, 395-412.
    • (2008) Cornell Hospitality Quarterly , vol.49 , pp. 395-412
    • Karatepe, O.M.1    Magaji, A.B.2
  • 40
    • 67349149196 scopus 로고    scopus 로고
    • The effects of job and personal resources on hotel employees' work engagement
    • Karatepe, O. M., & Olugbade, O. A. (2009). The effects of job and personal resources on hotel employees' work engagement. International Journal of Hospitality Management, 28, 504-512.
    • (2009) International Journal of Hospitality Management , vol.28 , pp. 504-512
    • Karatepe, O.M.1    Olugbade, O.A.2
  • 41
    • 38949156609 scopus 로고    scopus 로고
    • Hotel service providers' emotional labor: The antecedents and effects on burnout
    • Kim, H. J. (2008). Hotel service providers' emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27, 151-161.
    • (2008) International Journal of Hospitality Management , vol.27 , pp. 151-161
    • Kim, H.J.1
  • 42
    • 65549143322 scopus 로고    scopus 로고
    • Antecedents of service employees' organizational citizenship behaviors in full-service restaurants in Korea
    • Kim, W., Ok, C., & Lee, M. J. (2009). Antecedents of service employees' organizational citizenship behaviors in full-service restaurants in Korea. Cornell Hospitality Quarterly, 50, 180-197.
    • (2009) Cornell Hospitality Quarterly , vol.50 , pp. 180-197
    • Kim, W.1    Ok, C.2    Lee, M.J.3
  • 43
    • 1542778220 scopus 로고    scopus 로고
    • Procedural justice and managers' in-role and extra-role behavior: The case of the multinational
    • Kim, W. C., & Mauborgne, R. A. (1996). Procedural justice and managers' in-role and extra-role behavior: The case of the multinational. Management Science, 42, 499-515.
    • (1996) Management Science , vol.42 , pp. 499-515
    • Kim, W.C.1    Mauborgne, R.A.2
  • 44
    • 77957865026 scopus 로고    scopus 로고
    • Bridging the gap: An examination of the relative alignment of hospitality research and industry priorities
    • doi:10.1016/ijhm.2010.04.009
    • King, C., Funk, D. C., & Wilkins, H. (2011). Bridging the gap: An examination of the relative alignment of hospitality research and industry priorities. International Journal of Hospitality Management, 30, 157-166. doi:10.1016/ijhm.2010.04.009
    • (2011) International Journal of Hospitality Management , vol.30 , pp. 157-166
    • King, C.1    Funk, D.C.2    Wilkins, H.3
  • 45
    • 33746609318 scopus 로고    scopus 로고
    • Shining examples of service when the lights went out: Hotel employees and service recovery during the blackout 2003
    • Kwortnik, R. J. (2006). Shining examples of service when the lights went out: Hotel employees and service recovery during the blackout 2003. Journal of Hospitality and Leisure Marketing, 14(2), 23-45.
    • (2006) Journal of Hospitality and Leisure Marketing , vol.14 , Issue.2 , pp. 23-45
    • Kwortnik, R.J.1
  • 46
    • 77954824473 scopus 로고    scopus 로고
    • Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions
    • Lee, H.-R., Murrmann, S. K., Murrmann, K. F., & Kim, K. (2010). Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions. Journal of Hospitality Marketing and Management, 19(2), 97-114.
    • (2010) Journal of Hospitality Marketing and Management , vol.19 , Issue.2 , pp. 97-114
    • Lee, H.-R.1    Murrmann, S.K.2    Murrmann, K.F.3    Kim, K.4
  • 49
    • 0000491421 scopus 로고
    • Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes
    • McFarlin, D. B., & Sweeney, P. D. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of Management Journal, 35, 626-637.
    • (1992) Academy of Management Journal , vol.35 , pp. 626-637
    • McFarlin, D.B.1    Sweeney, P.D.2
  • 50
    • 33746650109 scopus 로고    scopus 로고
    • The comparative evaluation of hotel service quality from a managerial perspective
    • Min, H., & Min, H. (2005). The comparative evaluation of hotel service quality from a managerial perspective. Journal of Hospitality and Leisure Marketing, 13(3/4), 53-77.
    • (2005) Journal of Hospitality and Leisure Marketing , vol.13 , Issue.3-4 , pp. 53-77
    • Min, H.1    Min, H.2
  • 52
    • 3543013021 scopus 로고
    • Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship
    • Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship. Journal of Applied Psychology, 76, 845-855.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 845-855
    • Moorman, R.H.1
  • 53
    • 0032091198 scopus 로고    scopus 로고
    • Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?
    • Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41, 351-357.
    • (1998) Academy of Management Journal , vol.41 , pp. 351-357
    • Moorman, R.H.1    Blakely, G.L.2    Niehoff, B.P.3
  • 55
    • 71549132705 scopus 로고    scopus 로고
    • An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry
    • Nadiri, H., & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, 29(1), 33-41.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.1 , pp. 33-41
    • Nadiri, H.1    Tanova, C.2
  • 56
    • 80053536689 scopus 로고    scopus 로고
    • National Bureau of Statistics, (n.d.), Retrieved from
    • National Bureau of Statistics. (n.d.). Annual Abstract of Statistics 2009. Retrieved from http://www.nigerianstat.gov.ng
    • Annual Abstract of Statistics 2009
  • 57
    • 0040533159 scopus 로고
    • Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior
    • Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36, 527-556.
    • (1993) Academy of Management Journal , vol.36 , pp. 527-556
    • Niehoff, B.P.1    Moorman, R.H.2
  • 58
    • 33745819241 scopus 로고    scopus 로고
    • Gender and the relationship between perceived fairness in pay, promotion, and job satisfaction in a sub-Saharan African economy
    • Okpara, J. O. (2006). Gender and the relationship between perceived fairness in pay, promotion, and job satisfaction in a sub-Saharan African economy. Women in Management Review, 21, 224-240.
    • (2006) Women In Management Review , vol.21 , pp. 224-240
    • Okpara, J.O.1
  • 59
    • 34249780513 scopus 로고    scopus 로고
    • The effect of culture on job satisfaction and organizational commitment: A study of information system managers in Nigeria
    • Okpara, J. O. (2007). The effect of culture on job satisfaction and organizational commitment: A study of information system managers in Nigeria. Journal of African Business, 8(1), 113-130.
    • (2007) Journal of African Business , vol.8 , Issue.1 , pp. 113-130
    • Okpara, J.O.1
  • 60
    • 53249109537 scopus 로고    scopus 로고
    • The impact of ethical climate on job satisfaction, and commitment in Nigeria: Implications for management development
    • Okpara, J. O., & Wynn, P. (2008). The impact of ethical climate on job satisfaction, and commitment in Nigeria: Implications for management development. Journal of Management Development, 27, 935-950.
    • (2008) Journal of Management Development , vol.27 , pp. 935-950
    • Okpara, J.O.1    Wynn, P.2
  • 61
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    Mackenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 62
    • 33749343567 scopus 로고    scopus 로고
    • Antecedents and consequences of employee engagement
    • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21, 600-619.
    • (2006) Journal of Managerial Psychology , vol.21 , pp. 600-619
    • Saks, A.M.1
  • 63
    • 33745950343 scopus 로고    scopus 로고
    • The measurement of work engagement with a short questionnaire: A cross-national study
    • Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66, 701-716.
    • (2006) Educational and Psychological Measurement , vol.66 , pp. 701-716
    • Schaufeli, W.B.1    Bakker, A.B.2    Salanova, M.3
  • 64
    • 0037486508 scopus 로고    scopus 로고
    • The measurement of engagement and burnout: A two sample confirmatory factor analytic approach
    • Schaufeli, W. B., Salanova, M., Gonzáles-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92.
    • (2002) Journal of Happiness Studies , vol.3 , Issue.1 , pp. 71-92
    • Schaufeli, W.B.1    Salanova, M.2    Gonzáles-Romá, V.3    Bakker, A.B.4
  • 65
    • 40549099074 scopus 로고    scopus 로고
    • Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being?
    • Schaufeli, W. B., Taris, T. W., & van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology: An International Review, 57, 173-203.
    • (2008) Applied Psychology: An International Review , vol.57 , pp. 173-203
    • Schaufeli, W.B.1    Taris, T.W.2    van Rhenen, W.3
  • 66
    • 0036741001 scopus 로고    scopus 로고
    • Organization structure and fairness perceptions: The moderating effects of organizational level
    • Schminke, M., Cropanzano, R., & Rupp, D. E. (2002). Organization structure and fairness perceptions: The moderating effects of organizational level. Organizational Behavior and Human Decision Processes, 89(1), 881-905.
    • (2002) Organizational Behavior and Human Decision Processes , vol.89 , Issue.1 , pp. 881-905
    • Schminke, M.1    Cropanzano, R.2    Rupp, D.E.3
  • 67
    • 21644490075 scopus 로고    scopus 로고
    • Managing the ethical climate of customer-contact service employees
    • Schwepker, C. H., & Hartline, M. D. (2005). Managing the ethical climate of customer-contact service employees. Journal of Service Research, 7, 377-397.
    • (2005) Journal of Service Research , vol.7 , pp. 377-397
    • Schwepker, C.H.1    Hartline, M.D.2
  • 68
    • 44049093535 scopus 로고    scopus 로고
    • An assessment of the empirical characteristics of top journals in services marketing
    • Svensson, G., Tronvoll, B., & Slåtten, T. (2008). An assessment of the empirical characteristics of top journals in services marketing. Managing Service Quality, 18, 289-304.
    • (2008) Managing Service Quality , vol.18 , pp. 289-304
    • Svensson, G.1    Tronvoll, B.2    Slåtten, T.3
  • 69
    • 84994292909 scopus 로고    scopus 로고
    • The effects of service quality, perceived value and customer satisfaction on behavioral intentions
    • Tam, J. L. M. (2000). The effects of service quality, perceived value and customer satisfaction on behavioral intentions. Journal of Hospitality and Leisure Marketing, 6(4), 31-43.
    • (2000) Journal of Hospitality and Leisure Marketing , vol.6 , Issue.4 , pp. 31-43
    • Tam, J.L.M.1
  • 70
    • 77951244334 scopus 로고    scopus 로고
    • The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance
    • Tremblay, M., Cloutier, J., Simard, G., Chênevert, D., & Vandenberghe, C. (2010). The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance. The International Journal of Human Resource Management, 21, 405-433.
    • (2010) The International Journal of Human Resource Management , vol.21 , pp. 405-433
    • Tremblay, M.1    Cloutier, J.2    Simard, G.3    Chênevert, D.4    Vandenberghe, C.5
  • 71
    • 33847329294 scopus 로고    scopus 로고
    • Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace
    • Vigoda-Gadot, E. (2004). Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace. Journal of Business and Psychology, 21, 377-405.
    • (2004) Journal of Business and Psychology , vol.21 , pp. 377-405
    • Vigoda-Gadot, E.1
  • 72
    • 77954774637 scopus 로고    scopus 로고
    • Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leader-member exchange
    • Walumbwa, F. O., Cropanzano, R., & Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: A test of the mediating effects of identification and leader-member exchange. Journal of Organizational Behavior, 30, 1103-1126.
    • (2009) Journal of Organizational Behavior , vol.30 , pp. 1103-1126
    • Walumbwa, F.O.1    Cropanzano, R.2    Hartnell, C.A.3
  • 73
    • 33750436260 scopus 로고    scopus 로고
    • Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises
    • Wong, Y.-T., Ngo, H.-Y., & Wong, C.-S. (2006). Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises. Journal of World Business, 41, 344-355.
    • (2006) Journal of World Business , vol.41 , pp. 344-355
    • Wong, Y.-T.1    Ngo, H.-Y.2    Wong, C.-S.3
  • 74
    • 84986120995 scopus 로고    scopus 로고
    • Affective organizational commitment of workers in Chinese joint ventures
    • Wong, Y.-T., Ngo, H.-Y., & Wong, C.-S. (2002). Affective organizational commitment of workers in Chinese joint ventures. Journal of Managerial Psychology, 17, 580-598.
    • (2002) Journal of Managerial Psychology , vol.17 , pp. 580-598
    • Wong, Y.-T.1    Ngo, H.-Y.2    Wong, C.-S.3
  • 75
    • 68949158996 scopus 로고    scopus 로고
    • The impact of organizational justice on employees' pay satisfaction, work attitudes and performance in Chinese hotels
    • Wu, X., & Wang, C. (2008). The impact of organizational justice on employees' pay satisfaction, work attitudes and performance in Chinese hotels. Journal of Human Resources in Hospitality and Tourism, 7, 181-195.
    • (2008) Journal of Human Resources In Hospitality and Tourism , vol.7 , pp. 181-195
    • Wu, X.1    Wang, C.2
  • 77
    • 33747811428 scopus 로고    scopus 로고
    • Improving service quality in the hospitality industry: A framework
    • Yasin, M. M., & Yavas, U. (2001). Improving service quality in the hospitality industry: A framework. Journal of Hospitality and Leisure Marketing, 7 (4), 33-44.
    • (2001) Journal of Hospitality and Leisure Marketing , vol.7 , Issue.4 , pp. 33-44
    • Yasin, M.M.1    Yavas, U.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.