Organizational justice as a mediator of the relationships between leader-member exchange and employees' turnover intentions

Journal of Hospitality Marketing and Management

Volumn 19, Issue 2, 2010, Pages 97-114

  Lee, Hyung Ryong ^a   Murrmann, Suzanne K ^b   Murrmann, Kent F ^b   Kim, Kyungmi ^c  

^a Sejong University   (South Korea)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^c AUBURN UNIVERSITY   (United States)

Author keywords

Leader member exchange; Oganizational justice; Procedural justice; Turnover intentions

Indexed keywords

EID: 77954824473     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368620903455237     Document Type: Article

References (63)

1. Alexander, S., & Ruderman, M. (1987). The role of procedural and distributive justice in organizational behavior. Social Justice Research, 1, 177-198.
2. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
3. Babakus, E., Cravens, D. W., Johnston, M., & Moncrief, W. C. (1996). Examining the role of organizational variables in the salesperson job satisfaction model. Journal of Personal Selling & Sales Management, 16, 33-46.
4. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
5. Bashaw, R. E., & Grant, E. S. (1994). Exploring the distinctive nature of work commitments: Their relationships with personal characteristics, job performance, and propensity to leave. Journal of Personal Selling & Sales Management, 14, 41-56.
6. Bies, R. J., & Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. In R. J. Lewicki, B. H. Sheppard, & B. H. Bazerman (Eds.), Research on negotiation in organizations (pp. 43-55). Greenwich, CT: JAI Press.
7. Bies, R. J., & Shapiro, D. L. (1987). Interactional fairness judgments: The influence of causal accounts. Social Justice Research, 1, 199-218.
8. Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), 71-84.
9. Brown, S. T., & Peterson, R. A. (1993). Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects. Journal of Marketing Research, 30, 63-77.
10. Byrne, B. M. (1998). Structural equation modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming. Mahwah, NJ: Lawrence Erlbaum Associates.
11. Cowherd, D. M., & Levine, D. I. (1992). Product quality and pay equity between lower level employees and top management: An investigation of distributive justice theory. Administrative Science Quarterly, 37, 302-320.
12. Dailey, R. C., & Kirk, D. J. (1992). Distributive and procedural justice as antecedents of job dissatisfaction and intent to turnover. Human Relations, 45, 305-317.
13. Dansereau, F. Jr., Graen, G., & Haga, W. J. (1975). A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process. Organizational Behavior and Human Performance, 13, 46-78.
14. DeBoer, E. M., Bakker, A. B., Syroit, J. E., & Schaufeli, W. B. (2002). Unfairness at work as a predictor of absenteeism. Journal of Organizational Behavior, 23, 181-197.
15. DeConinck, J. B., & Bachmann, D. P. (1994). Organizational commitment and turnover intentions of marketing managers. Journal of Applied Business Research, 10, 87-95.
16. DeCotiis, T. A., & Summers, T. P. (1987). A path analysis of a model of the antecedents and consequences of organizational commitment. Human Relations, 40, 445-470.
17. Duchon, D., Green, S. G., & Taber, T. D. (1986). Vertical dyad linkage: A longitudinal assessment of antecedents, measures, and consequences. Journal of Applied Psychology, 71, 56-60.
18. Folger, R., & Konovsky, M. A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130.
19. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
20. Graen, G. B., Linden, R., & Hoel, W. (1982). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67, 868-872.
21. Graen, G., Novak, M. A., & Sommerkamp, P. (1982). The effects of leader-member exchange and job design on productivity and satisfaction: Testing a dual attachment model. Organizational Behavior and Human Performance, 30, 109-131.
22. Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16, 399-432.
23. Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts. Journal of Applied Psychology, 75, 561-568.
24. Greenberg, J. (1990c). Looking fair vs. being fair. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (pp. 111-157). Greenwich, CT: JAI Press.
25. Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In R. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resources management (pp. 79-103). Hillside, NJ: Lawrence Erlbaum Associates.
26. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate data analysis (4th ed.). Upper Saddle River, NJ: Prentice Hall.
27. Harder, J. W. (1992). Play for pay: Effects of inequity in pay-for-performance context. Administrative Science Quarterly, 37, 321-335.
28. Hom, P. W., & Griffeth, R. W. (1991). Structural equations modeling test of a turnover theory: Cross-sectional and longitudinal analyses. Journal of Applied Psychology, 76, 350-366.
29. Hulin, C. L. (1991). Adaptation, persistence, and commitment in organizations. In M. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 445-506). Palo Alto, CA: Consulting Psychologists Press.
30. Jöreskog, K. G., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Chicago, IL: Scientific Software International.
31. Kozlowski, S. W., & Doherty, M. L. (1989). Integration of climate and leadership: Examination of a neglected issue. Journal of Applied Psychology, 74, 546-553.
32. Leigh, J. H., Lucas, G. H. Jr., & Woodman, R. W. (1988). Effects of perceived organizational factors on role stress-job attitude relationships. Journal of Management, 14, 41-58.
33. Lind, E. A. (1995). Justice and authority relations in organizations. In R. Cropanzano & M. K. Kacmar (Eds.), Organizational politics, justice, and support: Managing the social climate of the workplace (pp. 83-96). Wesport, CT: Quorum Books.
34. Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. Wesport, CT: Plenum Press.
35. Lum, L., Kervin, J., Clark, K., Reid, F., & Sirola, W. (1998). Explaining nursing turnover intent: Job satisfaction, pay satisfaction, or organizational commitment? Journal of Organizational Behavior, 19, 305-320.
36. Martin, C. L., & Bennett, N. (1996). The role of justice judgments in explaining the relationship between job satisfaction and organizational commitment. Group & Organizational Management, 21, 84-104.
37. McFarlin, D. B., & Sweeney, P. D. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of Management Journal, 35, 626-637.
38. Meyer, J. P., Paunonen, S. V., Gellatly, I. R., Goffin, R. D., & Jackson, D. N. (1989). Organizational commitment and job performance: It's the nature of the commitment that counts. Journal of Applied Psychology, 74, 152-156.
39. Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76, 845-855.
40. Niehoff, B. P., & Moorman, R. H. (1993). Fairness in performance monitoring: The role of justice in mediating the relationship between monitoring and organizational citizenship behaviors. Academy of Management Journal, 36, 527-556.
41. Nystrom, P. C. (1990). Vertical exchanges and organizational commitments of American business managers. Group & Organization Studies, 15, 296-312.
42. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12-40.
43. Peters, L. H., Bhagat, R. S., & O'Connor, E. J. (1981). An examination of the independent and joint contributions of organizational commitment and job satisfaction on employee intentions to quit. Group & Organizational Studies, 6, 73-82.
44. Pfeffer, J., & Langton, N. (1993). The effects of wage dispersion on satisfaction, productivity, and working collaboratively: Evidence from college and university faculty. Administrative Science Quarterly, 38, 382-407.
45. Podsakoff, P. M., & MacKenzie, S. B. (1993). Citizenship behavior and fairness in organizations: Issues and directions for future research. Employee Responsibilities and Rights Journal, 6, 257-269.
46. Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leader Quarterly, 1, 107-142.
47. Price, J. L., & Mueller, C. W. (1986). Handbook of organizational measurement. Marshfield, MA: Pittman.
48. Rogers, J. D., Clow, K. E., & Kash, T. J. (1994). Increasing job satisfaction of service personnel. Journal of Services Marketing, 8, 14-26.
49. Saks, A. M., Mudrack, P. E., & Ashforth, B. E. (1996). The relationship between the work ethic, job attitudes, intentions to quit, and turnover for temporary service employees. Canadian Journal of Administrative Sciences, 13, 226-242.
50. Scandura, T., & Graen, G. B. (1984). Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69, 428-436.
51. Schaubroeck, J., May, D. R., & Brown, F. W. (1994). Procedural justice explanations and employee reactions to economic hardship: A field experiment. Journal of Applied Psychology, 79, 455-460.
52. Schwarzwald, J., Koslowsky, M., & Shalit, B. (1992). A field study of employees' attitudes and behaviors after promotion decisions. Journal of Applied Psychology, 77, 511-514.
53. Schneider, B., & Bowen, D. E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21, 39-52.
54. Sommer, S. M., Bae, S. H., & Luthans, F. (1996). Organizational commitment across cultures: The impact of antecedents on Korean employees. Human Relations, 49, 977-993.
55. Sweeney, P. D., & McFarlin, D. B. (1993). Workers' evaluations of the 'ends' and the 'means': An examination of four models of distributive and procedural justice. Organizational Behavior and Human Decision Processes, 55, 23-40.
56. Tansky, J. W. (1993). Justice and organizational citizenship behavior: What is the relationship? Employee Responsibilities and Right Journal, 6, 195-207.
57. Tyler, T. R. (1986). When does procedural justice matter in organizational settings? In R. J. Lewicki, B. H. Sheppard, & B. H. Bazerman (Eds.), Research on negotiation in organizations (pp. 7-23). Greenwich, CT: JAI Press.
58. Tyler, T. R., & Bies, R. J. (1990). Beyond formal procedures: The interpersonal context of procedural justice. In J. S. Carroll (Ed.), Applied social psychology in business settings (pp. 77-98). Hillsdale, NJ: Lawrence Erlbaum Associates.
59. Tyler, T. R., & Dawes, R. M. (1993). Fairness in groups: Comparing self-interest and social identity perspectives. In B. A. Mellers & J. Baron (Eds.), Psychological perspectives on justice: Theory and applications (pp. 87-108). New York, NY: Cambridge University Press.
60. Tyler, T. R., & Degoey, P. (1995). Collective restraint in social dilemmas: Procedural justice and social identification effects on support for authorities. Journal of Personality and Social Psychology, 69, 482-497.
61. Tyler, T. R., & Lind, E. A. (1992). A relational model of authority in groups. In M. P. Zanna (Ed.), Advances in experimental social psychology (pp. 115-191). San Diego, CA: Academic Press.
62. Viswesvaran, C., Deshpande, S. P., & Joseph, J. (1998). Job satisfaction as a function of top management support for ethical behavior: A study of Indian managers. Journal of Business Ethics, 17, 365-371.
63. Werbel, J., Landau, J., & De Carlo, T. E. (1996). The relationship of pre-entry variables to early employment organizational commitment. Journal of Personal Selling & Sales Management, 16 (2), 25-36.