메뉴 건너뛰기




Volumn 47, Issue 3, 2010, Pages 367-390

Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77951194034     PISSN: 00222380     EISSN: 14676486     Source Type: Journal    
DOI: 10.1111/j.1467-6486.2009.00864.x     Document Type: Article
Times cited : (200)

References (93)
  • 1
    • 77956839363 scopus 로고
    • Inequity in social exchange
    • Berkowitz L. Ed., New York, Academic Press
    • Adams J S. Inequity in social exchange. Advances in Experimental Social Psychology 1965, 2:267-99. Berkowitz L. In, Ed., New York, Academic Press
    • (1965) Advances in Experimental Social Psychology , vol.2 , pp. 267-299
    • Adams, J.S.1
  • 2
    • 0037398674 scopus 로고    scopus 로고
    • Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust
    • Ambrose M L, Schminke M. Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust. Journal of Applied Psychology 2003, 88:295-305.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 295-305
    • Ambrose, M.L.1    Schminke, M.2
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • Anderson J C, Gerbing D W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 1988, 103:411-23.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 24944578645 scopus 로고    scopus 로고
    • Exploring the role of emotions in injustice perceptions and retaliation
    • Barclay L J, Skarlicki D P, Pugh S D. Exploring the role of emotions in injustice perceptions and retaliation. Journal of Applied Psychology 2005, 90:629-43.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 629-643
    • Barclay, L.J.1    Skarlicki, D.P.2    Pugh, S.D.3
  • 5
    • 33846284155 scopus 로고    scopus 로고
    • If you feel bad, it's unfair: a quantitative synthesis of affect and organizational justice perceptions
    • Barsky A, Kaplan S A. If you feel bad, it's unfair: a quantitative synthesis of affect and organizational justice perceptions. Journal of Applied Psychology 2007, 92:286-95.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 286-295
    • Barsky, A.1    Kaplan, S.A.2
  • 7
    • 0003092186 scopus 로고
    • Interactional justice: communication criteria of fairness
    • Lewicki R J, Sheppard B H, Bazerman M H. Eds, Greenwich, CT, JAI Press
    • Bies R J, Moag J S. Interactional justice: communication criteria of fairness. Research on Negotiation in Organizations 1986, 1:55-43. Lewicki R J, Sheppard B HBazerman M H. In, Eds, Greenwich, CT, JAI Press
    • (1986) Research on Negotiation in Organizations , vol.1 , pp. 55-143
    • Bies, R.J.1    Moag, J.S.2
  • 8
    • 33645274961 scopus 로고    scopus 로고
    • Why it's so hard to be fair
    • Brockner J. Why it's so hard to be fair. Harvard Business Review 2006, 84:122-9.
    • (2006) Harvard Business Review , vol.84 , pp. 122-129
    • Brockner, J.1
  • 10
    • 0002961495 scopus 로고
    • Burnout: a perspective from social comparison theory
    • Schaufeli W B, Maslach C, Marek T. Eds, London, Taylor and Francis
    • Buunk B P, Schaufeli W B. Burnout: a perspective from social comparison theory. Professional Burnout: Recent Developments in Theory and Research 1993, 73-53. Schaufeli W B, Maslach CMarek T. In, Eds, London, Taylor and Francis
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 73-153
    • Buunk, B.P.1    Schaufeli, W.B.2
  • 11
    • 40249084074 scopus 로고    scopus 로고
    • Testing mediation and suppression effects of latent variables: bootstrapping with structural equation models
    • Cheung G W, Lau R S. Testing mediation and suppression effects of latent variables: bootstrapping with structural equation models. Organizational Research Methods 2008, 11:296-325.
    • (2008) Organizational Research Methods , vol.11 , pp. 296-325
    • Cheung, G.W.1    Lau, R.S.2
  • 13
    • 33746287783 scopus 로고    scopus 로고
    • Organizational identity strength, identification, and commitment and their relationships to turnover intention: does organizational hierarchy matter
    • Cole M S, Bruch H. Organizational identity strength, identification, and commitment and their relationships to turnover intention: does organizational hierarchy matter. Journal of Organizational Behavior 2006, 27:585-605.
    • (2006) Journal of Organizational Behavior , vol.27 , pp. 585-605
    • Cole, M.S.1    Bruch, H.2
  • 14
    • 0036111986 scopus 로고    scopus 로고
    • The workplace social exchange network: a multi-level, conceptual examination
    • Cole M S, Schaninger B, Harris S G. The workplace social exchange network: a multi-level, conceptual examination. Group and Organization Management 2002, 27:142-67.
    • (2002) Group and Organization Management , vol.27 , pp. 142-167
    • Cole, M.S.1    Schaninger, B.2    Harris, S.G.3
  • 15
    • 85043745329 scopus 로고    scopus 로고
    • On the dimensionality of organizational justice: a construct validation of a measure
    • Colquitt J A. On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology 2001, 86:386-400.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 386-400
    • Colquitt, J.A.1
  • 16
    • 85043737515 scopus 로고    scopus 로고
    • Justice at the millennium: a meta-analytic review of 25 years of organizational justice research
    • Colquitt J A, Conlon D E, Wesson M J, Porter C, Ng K Y. Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology 2001, 86:425-45.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 425-445
    • Colquitt, J.A.1    Conlon, D.E.2    Wesson, M.J.3    Porter, C.4    Ng, K.Y.5
  • 17
    • 0000215723 scopus 로고
    • The empowerment process: integrating theory and practice
    • Conger J A, Kanungo R N. The empowerment process: integrating theory and practice. Academy of Management Review 1988, 13:471-82.
    • (1988) Academy of Management Review , vol.13 , pp. 471-482
    • Conger, J.A.1    Kanungo, R.N.2
  • 18
    • 0442322938 scopus 로고    scopus 로고
    • Exploring organizationally directed citizenship behavior: reciprocity or " it's my job" ?
    • Coyle-Shapiro J A, Kessler I, Purcell J. Exploring organizationally directed citizenship behavior: reciprocity or " it's my job" ? Journal of Management Studies 2004, 41:85-106.
    • (2004) Journal of Management Studies , vol.41 , pp. 85-106
    • Coyle-Shapiro, J.A.1    Kessler, I.2    Purcell, J.3
  • 19
    • 0040246754 scopus 로고
    • Percept-percept inflation in microorganizational research: an investigation of prevalence and effect
    • Crampton S M, Wagner J A. Percept-percept inflation in microorganizational research: an investigation of prevalence and effect. Journal of Applied Psychology 1994, 79:67-76.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 67-76
    • Crampton, S.M.1    Wagner, J.A.2
  • 20
    • 0036351843 scopus 로고    scopus 로고
    • Using social exchange theory to distinguish procedural from interactional justice
    • Cropanzano R, Prehar C A, Chen P Y. Using social exchange theory to distinguish procedural from interactional justice. Group and Organization Management 2002, 27:324-51.
    • (2002) Group and Organization Management , vol.27 , pp. 324-351
    • Cropanzano, R.1    Prehar, C.A.2    Chen, P.Y.3
  • 21
    • 0037302144 scopus 로고    scopus 로고
    • The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors
    • Cropanzano R, Rupp D E, Byrne Z S. The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology 2003, 88:160-9.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 160-169
    • Cropanzano, R.1    Rupp, D.E.2    Byrne, Z.S.3
  • 23
    • 0036623999 scopus 로고    scopus 로고
    • Work relationships in telephone call centres: understanding emotional exhaustion and employee withdrawal
    • Deery S, Iverson R, Walsh J. Work relationships in telephone call centres: understanding emotional exhaustion and employee withdrawal. Journal of Management Studies 2002, 39:471-96.
    • (2002) Journal of Management Studies , vol.39 , pp. 471-496
    • Deery, S.1    Iverson, R.2    Walsh, J.3
  • 25
    • 7444244488 scopus 로고    scopus 로고
    • Alpha's standard error (ASE): an accurate and precise confidence interval estimate
    • Duhachek A, Iacobucci D. Alpha's standard error (ASE): an accurate and precise confidence interval estimate. Journal of Applied Psychology 2004, 89:792-808.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 792-808
    • Duhachek, A.1    Iacobucci, D.2
  • 27
    • 0000885702 scopus 로고    scopus 로고
    • The relative performance of full information maximum likelihood estimation for missing data in structural equation models
    • Enders C K, Bandalos D L. The relative performance of full information maximum likelihood estimation for missing data in structural equation models. Structural Equation Modeling 2001, 8:430-57.
    • (2001) Structural Equation Modeling , vol.8 , pp. 430-457
    • Enders, C.K.1    Bandalos, D.L.2
  • 28
    • 22144444619 scopus 로고    scopus 로고
    • Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes
    • Fan X, Thompson B, Wang L. Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes. Structural Equation Modeling 1999, 6:56-83.
    • (1999) Structural Equation Modeling , vol.6 , pp. 56-83
    • Fan, X.1    Thompson, B.2    Wang, L.3
  • 30
    • 0000792862 scopus 로고
    • Effects of procedural justice and distributive justice to reactions to pay raise decisions
    • Folger R, Konovsky M A. Effects of procedural justice and distributive justice to reactions to pay raise decisions. Academy of Management Journal 1989, 32:115-30.
    • (1989) Academy of Management Journal , vol.32 , pp. 115-130
    • Folger, R.1    Konovsky, M.A.2
  • 31
    • 85047692638 scopus 로고    scopus 로고
    • What good are positive emotions in crises? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001
    • Fredrickson B L, Tugade M M, Waugh C E, Larkin G R. What good are positive emotions in crises? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001. Journal of Personality and Social Psychology 2003, 84:365-76.
    • (2003) Journal of Personality and Social Psychology , vol.84 , pp. 365-376
    • Fredrickson, B.L.1    Tugade, M.M.2    Waugh, C.E.3    Larkin, G.R.4
  • 32
    • 53849145998 scopus 로고    scopus 로고
    • Measurement challenges for studying work-related stressors and strains
    • Ganster D C. Measurement challenges for studying work-related stressors and strains. Human Resource Management Review 2008, 18:259-70.
    • (2008) Human Resource Management Review , vol.18 , pp. 259-270
    • Ganster, D.C.1
  • 33
    • 53849130618 scopus 로고    scopus 로고
    • The tails of justice: a critical examination of the dimensionality of organizational justice constructs
    • Gilliland S. The tails of justice: a critical examination of the dimensionality of organizational justice constructs. Human Resource Management Review 2008, 18:271-81.
    • (2008) Human Resource Management Review , vol.18 , pp. 271-281
    • Gilliland, S.1
  • 34
    • 0000203435 scopus 로고    scopus 로고
    • A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium
    • Griffeth R W, Hom P W, Gaertner S. A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium. Journal of Management 2000, 26:463-88.
    • (2000) Journal of Management , vol.26 , pp. 463-488
    • Griffeth, R.W.1    Hom, P.W.2    Gaertner, S.3
  • 35
    • 52149119822 scopus 로고    scopus 로고
    • The job demands-resources model: a three-year cross-lagged study of burnout, depression, commitment, and work engagement
    • Hakanen J J, Schaufeli W B, Ahola K. The job demands-resources model: a three-year cross-lagged study of burnout, depression, commitment, and work engagement. Work and Stress 2008, 22:224-41.
    • (2008) Work and Stress , vol.22 , pp. 224-241
    • Hakanen, J.J.1    Schaufeli, W.B.2    Ahola, K.3
  • 36
    • 67349120761 scopus 로고    scopus 로고
    • Do social stressors impact everyone equally? An examination of the moderating impact of core self-evaluations
    • Harris K J, Harvey P, Kacmar K M. Do social stressors impact everyone equally? An examination of the moderating impact of core self-evaluations. Journal of Business and Psychology 2009, 24:153-64.
    • (2009) Journal of Business and Psychology , vol.24 , pp. 153-164
    • Harris, K.J.1    Harvey, P.2    Kacmar, K.M.3
  • 37
    • 0024632747 scopus 로고
    • Conservation of resources: a new attempt at conceptualizing stress
    • Hobfoll S E. Conservation of resources: a new attempt at conceptualizing stress. American Psychologist 1989, 44:513-24.
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 38
    • 0013388268 scopus 로고    scopus 로고
    • Conservation of resources theory: applications to stress and management in the workplace
    • Golembiewski R T. Ed., 2nd, rev. edition, New York, Dekker
    • Hobfoll S E, Shirom A. Conservation of resources theory: applications to stress and management in the workplace. Handbook of Organization Behavior 2000, 81-57. Golembiewski R T, In, Ed., 2nd, rev. edition, New York, Dekker
    • (2000) Handbook of Organization Behavior , pp. 81-157
    • Hobfoll, S.E.1    Shirom, A.2
  • 39
    • 59049092538 scopus 로고    scopus 로고
    • How do I assess if my supervisor and organization are fair? Identifying the rules underlying entity-based justice perceptions
    • Hollensbe E C, Khazanchi S, Masterson S S. How do I assess if my supervisor and organization are fair? Identifying the rules underlying entity-based justice perceptions. Academy of Management Journal 2008, 51:1099-116.
    • (2008) Academy of Management Journal , vol.51 , pp. 1099-1116
    • Hollensbe, E.C.1    Khazanchi, S.2    Masterson, S.S.3
  • 40
    • 78649476005 scopus 로고    scopus 로고
    • Emotional exhaustion and job performance: the moderating roles of distributive justice and positive affect
    • in press. doi: 10.1002/job.614
    • Janssen O, Lam C K, Huang X. Emotional exhaustion and job performance: the moderating roles of distributive justice and positive affect. Journal of Organizational Behavior 2009, in press. doi: 10.1002/job.614
    • (2009) Journal of Organizational Behavior
    • Janssen, O.1    Lam, C.K.2    Huang, X.3
  • 41
    • 0042929426 scopus 로고    scopus 로고
    • The effects of psychological contract breach and organizational cynicism: not all social exchanges violations are created equal
    • Johnson J L, O'Leary-Kelly A M. The effects of psychological contract breach and organizational cynicism: not all social exchanges violations are created equal. Journal of Organizational Behavior 2003, 24:627-47.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 627-647
    • Johnson, J.L.1    O'Leary-Kelly, A.M.2
  • 42
    • 77951155007 scopus 로고    scopus 로고
    • The mediating role of overall fairness and the moderating role of trust certainty in justice-criteria relationships: the formation and use of fairness heuristics in the workplace
    • in press. doi: 10.1002/job.57
    • Jones D A, Martens M L. The mediating role of overall fairness and the moderating role of trust certainty in justice-criteria relationships: the formation and use of fairness heuristics in the workplace. Journal of Organizational Behavior 2009, in press. doi: 10.1002/job.57
    • (2009) Journal of Organizational Behavior
    • Jones, D.A.1    Martens, M.L.2
  • 43
    • 2942639980 scopus 로고    scopus 로고
    • Organizational justice and stress: the mediating role of work-family conflict
    • Judge T A, Colquitt J A. Organizational justice and stress: the mediating role of work-family conflict. Journal of Applied Psychology 2004, 89:395-404.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 395-404
    • Judge, T.A.1    Colquitt, J.A.2
  • 44
    • 58849131425 scopus 로고    scopus 로고
    • Organizational justice and organizational citizenship behavior: a mediated multifoci model
    • Karriker J H, Williams M L. Organizational justice and organizational citizenship behavior: a mediated multifoci model. Journal of Management 2009, 35:112-35.
    • (2009) Journal of Management , vol.35 , pp. 112-135
    • Karriker, J.H.1    Williams, M.L.2
  • 45
    • 0036255069 scopus 로고    scopus 로고
    • Promise breaking during radical organizational change: do justice interventions make a difference?
    • Kickul J, Lester S W, Finkl J. Promise breaking during radical organizational change: do justice interventions make a difference? Journal of Organizational Behavior 2002, 23:469-88.
    • (2002) Journal of Organizational Behavior , vol.23 , pp. 469-488
    • Kickul, J.1    Lester, S.W.2    Finkl, J.3
  • 46
    • 14544289605 scopus 로고    scopus 로고
    • Work motivation theory and research at the dawn of the twenty-first century
    • Latham G P, Pinder C C. Work motivation theory and research at the dawn of the twenty-first century. Annual Review of Psychology 2005, 56:485-516.
    • (2005) Annual Review of Psychology , vol.56 , pp. 485-516
    • Latham, G.P.1    Pinder, C.C.2
  • 47
    • 85012483482 scopus 로고    scopus 로고
    • A meta-analytic examination of the correlates of the three dimensions of job burnout
    • Lee R T, Ashforth B E. A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology 1996, 81:123-44.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 123-144
    • Lee, R.T.1    Ashforth, B.E.2
  • 48
    • 0001787903 scopus 로고
    • What should be done with equity theory? New approaches to the study of fairness in social relationship
    • Gergen K J, Greenberg M S, Willis R H. Eds, New York, Plenum
    • Leventhal G S. What should be done with equity theory? New approaches to the study of fairness in social relationship. Social Exchange: Advances in Theory and Research 1980, 55-27. Gergen K JGreenberg M SWillis R H. In, Eds, New York, Plenum
    • (1980) Social Exchange: Advances in Theory and Research , pp. 55-127
    • Leventhal, G.S.1
  • 49
    • 0034195082 scopus 로고    scopus 로고
    • An examination of the mediation role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes
    • Liden R C, Wayne S J, Sparrowe R T. An examination of the mediation role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology 2000, 85:407-16.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 407-416
    • Liden, R.C.1    Wayne, S.J.2    Sparrowe, R.T.3
  • 50
  • 51
    • 0013118140 scopus 로고    scopus 로고
    • Power analysis and determination of sample size for covariance structure modeling
    • MacCallum R C, Browne M W, Sugawara H. Power analysis and determination of sample size for covariance structure modeling. Psychological Methods 1996, 1:130-49.
    • (1996) Psychological Methods , vol.1 , pp. 130-149
    • MacCallum, R.C.1    Browne, M.W.2    Sugawara, H.3
  • 55
    • 23044521671 scopus 로고    scopus 로고
    • Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships
    • Masterson S S, Lewis K, Goldman B M, Taylor M S. Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships. Academy of Management Journal 2000, 43:738-48.
    • (2000) Academy of Management Journal , vol.43 , pp. 738-748
    • Masterson, S.S.1    Lewis, K.2    Goldman, B.M.3    Taylor, M.S.4
  • 56
    • 84973818012 scopus 로고
    • Is there an optimal number of alternatives for Likert scale items?
    • Matell M S, Jacoby J. Is there an optimal number of alternatives for Likert scale items? Educational and Psychological Measurement 1971, 31:657-74.
    • (1971) Educational and Psychological Measurement , vol.31 , pp. 657-674
    • Matell, M.S.1    Jacoby, J.2
  • 57
    • 0000854129 scopus 로고
    • Further evidence for the discriminant validity of measures of organizational commitment, job involvement, and job satisfaction
    • Mathieu J E, Farr J L. Further evidence for the discriminant validity of measures of organizational commitment, job involvement, and job satisfaction. Journal of Applied Psychology 1991, 76:127-33.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 127-133
    • Mathieu, J.E.1    Farr, J.L.2
  • 58
    • 33847269454 scopus 로고    scopus 로고
    • Clarifying conditions and decision points for mediational type inferences in organizational behavior
    • Mathieu J E, Taylor S R. Clarifying conditions and decision points for mediational type inferences in organizational behavior. Journal of Organizational Behavior 2006, 27:1031-56.
    • (2006) Journal of Organizational Behavior , vol.27 , pp. 1031-1056
    • Mathieu, J.E.1    Taylor, S.R.2
  • 59
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
    • Mathieu J E, Zajac D M. A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin 1990, 108:171-94.
    • (1990) Psychological Bulletin , vol.108 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 60
    • 40249089820 scopus 로고    scopus 로고
    • Mediational inferences in organizational research: then, now, and beyond
    • Mathieu J E, Deshon R P, Bergh D D. Mediational inferences in organizational research: then, now, and beyond. Organizational Research Methods 2008, 11:203-23.
    • (2008) Organizational Research Methods , vol.11 , pp. 203-223
    • Mathieu, J.E.1    Deshon, R.P.2    Bergh, D.D.3
  • 61
    • 33947416694 scopus 로고    scopus 로고
    • Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis
    • Podsakoff N P, LePine J A, LePine M A. Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology 2007, 92:438-54.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 438-454
    • Podsakoff, N.P.1    LePine, J.A.2    LePine, M.A.3
  • 62
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: a critical review of the literature and recommended remedies
    • Podsakoff P M, MacKenzie S B, Lee J Y, Podsakoff N P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88:879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 63
    • 0000373192 scopus 로고
    • Organizational commitment, job satisfaction, and turnover among psychiatric technicians
    • Porter L W, Steers R M, Mowday R T, Boulian P V. Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology 1974, 59:603-9.
    • (1974) Journal of Applied Psychology , vol.59 , pp. 603-609
    • Porter, L.W.1    Steers, R.M.2    Mowday, R.T.3    Boulian, P.V.4
  • 64
    • 33847384765 scopus 로고    scopus 로고
    • Computing power and minimum sample size for RMSEA [computer software
    • Available at: (accessed 18 September 2008
    • Preacher K J, Coffman D L. Computing power and minimum sample size for RMSEA [computer software. 2006, http://www.quantpsy.org/, Available at: (accessed 18 September 2008
    • (2006)
    • Preacher, K.J.1    Coffman, D.L.2
  • 65
    • 0033084307 scopus 로고    scopus 로고
    • Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behaviors
    • Randall M L, Cropanzano R, Bormann C A, Birjulin A. Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behaviors. Journal of Organizational Behavior 1999, 20:159-74.
    • (1999) Journal of Organizational Behavior , vol.20 , pp. 159-174
    • Randall, M.L.1    Cropanzano, R.2    Bormann, C.A.3    Birjulin, A.4
  • 66
    • 0036742828 scopus 로고    scopus 로고
    • The mediating effects of social exchange relationship in predicting workplace outcomes from multifoci organizational justice
    • Rupp D E, Cropanzano R. The mediating effects of social exchange relationship in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Processes 2002, 89:925-46.
    • (2002) Organizational Behavior and Human Decision Processes , vol.89 , pp. 925-946
    • Rupp, D.E.1    Cropanzano, R.2
  • 67
    • 33746395552 scopus 로고    scopus 로고
    • When customers lash out: the effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
    • Rupp D E, Spencer S. When customers lash out: the effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology 2006, 91:971-8.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 971-978
    • Rupp, D.E.1    Spencer, S.2
  • 68
    • 85047673373 scopus 로고    scopus 로고
    • Missing data: our view of the state of the art
    • Schafer J L, Graham J W. Missing data: our view of the state of the art. Psychological Methods 2002, 7:147-77.
    • (2002) Psychological Methods , vol.7 , pp. 147-177
    • Schafer, J.L.1    Graham, J.W.2
  • 69
    • 40749108570 scopus 로고    scopus 로고
    • The balance of give and take: toward a social exchange model of burnout
    • Schaufeli W B. The balance of give and take: toward a social exchange model of burnout. Revue Internationale de Psychologie Sociale 2006, 19:87-131.
    • (2006) Revue Internationale de Psychologie Sociale , vol.19 , pp. 87-131
    • Schaufeli, W.B.1
  • 70
    • 0030553889 scopus 로고    scopus 로고
    • Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity
    • Settoon R P, Bennett N, Liden R C. Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology 1996, 81:219-27.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 219-227
    • Settoon, R.P.1    Bennett, N.2    Liden, R.C.3
  • 71
    • 2542580130 scopus 로고    scopus 로고
    • Job-related burnout: a review
    • Quick J C, Tetrick L E. Eds, Washington, DC, American Psychological Association
    • Shirom A. Job-related burnout: a review. Handbook of Occupational Health Psychology 2003, 64-245. Quick J CTetrick L E. In, Eds, Washington, DC, American Psychological Association
    • (2003) Handbook of Occupational Health Psychology , pp. 64-245
    • Shirom, A.1
  • 72
    • 0041195079 scopus 로고    scopus 로고
    • Leadership training in organizational justice to increase citizenship behavior within a labor union: a replication
    • Skarlicki D P, Latham G P. Leadership training in organizational justice to increase citizenship behavior within a labor union: a replication. Personnel Psychology 1997, 50:617-33.
    • (1997) Personnel Psychology , vol.50 , pp. 617-633
    • Skarlicki, D.P.1    Latham, G.P.2
  • 73
    • 0002037905 scopus 로고
    • Asymptotic intervals for indirect effects in structural equations models
    • Leinhart S. Ed., San Francisco, CA, Jossey-Bass
    • Sobel M E. Asymptotic intervals for indirect effects in structural equations models. Sociological Methodology 1982 1982, 312-290. Leinhart S. In, Ed., San Francisco, CA, Jossey-Bass
    • (1982) Sociological Methodology 1982 , pp. 312-1290
    • Sobel, M.E.1
  • 74
    • 0032177778 scopus 로고    scopus 로고
    • Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory
    • Spector P E, Jex S M. Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology 1998, 3:356-67.
    • (1998) Journal of Occupational Health Psychology , vol.3 , pp. 356-367
    • Spector, P.E.1    Jex, S.M.2
  • 75
    • 21844485446 scopus 로고
    • Psychological empowerment in the workplace: dimensions, measurement, and validation
    • Spreitzer G M. Psychological empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Journal 1995, 38:1442-65.
    • (1995) Academy of Management Journal , vol.38 , pp. 1442-1465
    • Spreitzer, G.M.1
  • 76
    • 0030304393 scopus 로고    scopus 로고
    • Social structural characteristics of psychological empowerment
    • Spreitzer G M. Social structural characteristics of psychological empowerment. Academy of Management Journal 1996, 39:483-504.
    • (1996) Academy of Management Journal , vol.39 , pp. 483-504
    • Spreitzer, G.M.1
  • 77
    • 0031521313 scopus 로고    scopus 로고
    • A dimensional analysis of the relationships between psychological empowerment and effectiveness, satisfaction, and strain
    • Spreitzer G M, Kizilos M A, Nason S W. A dimensional analysis of the relationships between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management 1997, 23:679-704.
    • (1997) Journal of Management , vol.23 , pp. 679-704
    • Spreitzer, G.M.1    Kizilos, M.A.2    Nason, S.W.3
  • 78
    • 0005909446 scopus 로고    scopus 로고
    • Point estimation, hypothesis testing, and interval estimation using the RMSEA: some comments and a reply to Hayduk and Glaser
    • Steiger J H. Point estimation, hypothesis testing, and interval estimation using the RMSEA: some comments and a reply to Hayduk and Glaser. Structural Equation Modeling 2000, 7:149-62.
    • (2000) Structural Equation Modeling , vol.7 , pp. 149-162
    • Steiger, J.H.1
  • 80
    • 33745770413 scopus 로고    scopus 로고
    • Perceived support as a mediator of the relationship between justice and trust: a multiple foci approach
    • Stinglhamber F, De Cremer D, Mercken L. Perceived support as a mediator of the relationship between justice and trust: a multiple foci approach. Group and Organization Management 2006, 31:442-68.
    • (2006) Group and Organization Management , vol.31 , pp. 442-468
    • Stinglhamber, F.1    De Cremer, D.2    Mercken, L.3
  • 82
    • 0034340873 scopus 로고    scopus 로고
    • Consequences of abusive supervision
    • Tepper B J. Consequences of abusive supervision. Academy of Management Journal 2000, 43:176-90.
    • (2000) Academy of Management Journal , vol.43 , pp. 176-190
    • Tepper, B.J.1
  • 83
    • 0035211357 scopus 로고    scopus 로고
    • Health consequences of organizational injustice: tests of main and interactive effects
    • Tepper B J. Health consequences of organizational injustice: tests of main and interactive effects. Organizational Behavior and Human Decision Processes 2001, 86:197-215.
    • (2001) Organizational Behavior and Human Decision Processes , vol.86 , pp. 197-215
    • Tepper, B.J.1
  • 84
    • 84993021371 scopus 로고
    • Job satisfaction, organizational commitment, turnover intentions, and turnover: path analysis based on meta-analytic findings
    • Tett R P, Meyer J P. Job satisfaction, organizational commitment, turnover intentions, and turnover: path analysis based on meta-analytic findings. Personnel Psychology 1993, 46:259-93.
    • (1993) Personnel Psychology , vol.46 , pp. 259-293
    • Tett, R.P.1    Meyer, J.P.2
  • 86
    • 1842521668 scopus 로고    scopus 로고
    • Stress and justice in organizations: an exploration into justice processes with the aim to find mechanisms to reduce stress
    • Cropanzano R. Ed., Mahwah, NJ, Erlbaum
    • Vermunt R, Steensma H. Stress and justice in organizations: an exploration into justice processes with the aim to find mechanisms to reduce stress. Justice in the Workplace: From Theory to Practice 2001, 2:48-27. Cropanzano R, In, Ed., Mahwah, NJ, Erlbaum
    • (2001) Justice in the Workplace: From Theory to Practice , vol.2 , pp. 48-127
    • Vermunt, R.1    Steensma, H.2
  • 88
    • 44149127896 scopus 로고    scopus 로고
    • Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: the role of procedural justice climate perceptions and strength
    • Walumbwa F O, Wu C, Orwa B. Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: the role of procedural justice climate perceptions and strength. Leadership Quarterly 2008, 19:251-65.
    • (2008) Leadership Quarterly , vol.19 , pp. 251-265
    • Walumbwa, F.O.1    Wu, C.2    Orwa, B.3
  • 90
    • 26444544475 scopus 로고    scopus 로고
    • Display rule " regulators": the relationship between supervisors and worker emotional exhaustion
    • Wilk S L, Moynihan L M. Display rule " regulators": the relationship between supervisors and worker emotional exhaustion. Journal of Applied Psychology 2005, 90:917-27.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 917-927
    • Wilk, S.L.1    Moynihan, L.M.2
  • 91
    • 0000712087 scopus 로고
    • Lack of method variance in self-reported affect and perceptions at work: reality or artifact?
    • Williams L J, Cote J A, Buckley M R. Lack of method variance in self-reported affect and perceptions at work: reality or artifact? Journal of Applied Psychology 1989, 74:462-8.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 462-468
    • Williams, L.J.1    Cote, J.A.2    Buckley, M.R.3
  • 92
    • 0032085165 scopus 로고    scopus 로고
    • Emotional exhaustion as a predictor of job performance and voluntary turnover
    • Wright T A, Cropanzano R. Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology 1998, 83:486-93.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 486-493
    • Wright, T.A.1    Cropanzano, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.