An international analysis of IT service management benefits and performance measurement

Journal of Global Information Technology Management

Volumn 13, Issue 4, 2010, Pages 28-63

  Gacenga, Francis ^a   Cater Steel, Aileen ^a   Toleman, Mark ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Balanced scorecard; Benefits realisation; IT Service Management; ITIL; Performance measurement

Indexed keywords

EID: 80053097633     PISSN: 1097198X     EISSN: None     Source Type: Journal    
DOI: 10.1080/1097198X.2010.10856525     Document Type: Article

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