Designing an evaluation framework for IT service management

Information and Management

Volumn 47, Issue 4, 2010, Pages 219-225

  McNaughton, Blake ^a   Ray, Pradeep ^a   Lewis, Lundy ^b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b SOUTHERN NEW HAMPSHIRE UNIVERSITY   (United States)

Author keywords

Benefits realisation; Evaluation framework; Evaluation metrics; Information Technology Infrastructure Library; IT Service Management

Indexed keywords

ANECDOTAL EVIDENCES; EVALUATION FRAMEWORK; INFORMATION TECHNOLOGY INFRASTRUCTURE; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; KEY ISSUES; LITTLE RESEARCH;

OUTSOURCING;

INFORMATION TECHNOLOGY;

EID: 77955199649     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2010.02.003     Document Type: Article

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