Transforming IT service management- The ITIL impact

ACIS 2006 Proceedings - 17th Australasian Conference on Information Systems

Volumn , Issue , 2006, Pages

  Cater Steel, Aileen ^a   Toleman, Mark ^a   Tan, Wui Gee ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

IT governance; IT infrastructure library; IT service management; ITIL

Indexed keywords

END-TO-END SERVICE; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); INFORMATION TECHNOLOGY SERVICES; IT GOVERNANCE; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; ITIL; KEY SUCCESS FACTORS; SENIOR MANAGEMENT; SYSTEM CHANGE;

INFORMATION SYSTEMS; SOCIETIES AND INSTITUTIONS;

HUMAN RESOURCE MANAGEMENT;

EID: 84869099028     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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