Measurement of service effectiveness and establishment of baselines

WSEAS Transactions on Information Science and Applications

Volumn 6, Issue 8, 2009, Pages 1310-1319

  Donko, Dzenana ^a   Traljic, Ismet ^a  

^a UNIVERSITY OF SARAJEVO   (Bosnia and Herzegovina)

Author keywords

Balanced scorecard; Service management lifecycle; Service operation; Strategic objectives

Indexed keywords

BALANCED SCORECARD; BUSINESS DRIVERS; EMPLOYEE EMPOWERMENT; IT SERVICES; MEASUREMENT-BASED; QUANTITATIVE TECHNIQUES; SERVICE MANAGEMENT LIFECYCLE; SERVICE OPERATION; STRATEGIC OBJECTIVES; STRATEGIC PLAN;

INFORMATION TECHNOLOGY;

STRATEGIC PLANNING;

EID: 70349612491     PISSN: 17900832     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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