Implementing it service management: A case study focussing on critical success factors

Journal of Computer Information Systems

Volumn 50, Issue 2, 2009, Pages 1-12

  Tan, Wui Gee ^a   Cater Steel, Aileen ^a   Toleman, Mark ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Case study; Critical success factors; CSF; IITIL; IT infrastructure library; IT service management; Public sector

Indexed keywords

CRITICAL SUCCESS FACTOR; CSF; IITIL; IT INFRASTRUCTURE LIBRARIES; IT SERVICE MANAGEMENT; PUBLIC SECTOR;

MANAGEMENT; TECHNOLOGY TRANSFER;

RESEARCH;

EID: 77949548749     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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