IT-service cachet - Managing IT-service performance and IT-service quality

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 2, Issue , 2006, Pages

  Praeg, Claus P ^a   Schnabel, Ulrich ^b  

^a UNIVERSITY OF STUTTGART   (Germany)

^b FRAUNHOFER IAO   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

PERFORMANCE MANAGEMENT; PROCUREMENT PROCESS; SERVICE QUALITY; SUSTAINABLE TREND;

COMPETITIVE INTELLIGENCE; INDUSTRY; INFORMATION MANAGEMENT; INFORMATION SERVICES; MARKETING; SUSTAINABLE DEVELOPMENT;

INFORMATION TECHNOLOGY;

EID: 33749615325     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2006.237     Document Type: Conference Paper

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