ITIL based Service Management measurement and ISO/IEC 15504 process assessment: A win-win opportunity

5th International SPICE Conference on Software Process Assessment and Improvement, SPICE 2005

Volumn , Issue , 2005, Pages 49-56

  Barafort, B ^a   Di Renzo, B ^a   Lejeune, V ^a   Prime, S ^a   Simon, J M ^b  

^a LUXEMBOURG INSTITUTE OF SCIENCE AND TECHNOLOGY   (Luxembourg)

^b QUALIUM ^*  (France)

Author keywords

[No Author keywords available]

Indexed keywords

CIRCUIT SIMULATION; STANDARDS;

ISO/IEC 15504; IT INFRASTRUCTURE LIBRARIES; ITIL FRAMEWORK; PROCESS ASSESSMENTS; PROCESS REFERENCE MODELS; SERVICE DELIVERY; SERVICE MANAGEMENT; SERVICE SUPPORT;

SPICE;

EID: 84946718076     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (14)

1. Barafort B., Di Renzo B., Merlan O., Benefits resulting from the combined use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL), in: Proceedings of the International Conference PROFES'2002, Rovaniemi, Finland, 2002
2. Barafort B.,Di Renzo B. Assessment and improvement integrated approach: combined use of the ISO/IEC 15504 (SPICE) and the Information Technology Infrastructure Library (ITIL) , in: Proceedings of the National Conference SPIRAL'2004, Luxembourg 2004
3. CMMI-SW (Capability Maturity Model® Integration for Software Engineering), V1.1, CMU/SEI 2002
4. IT Infrastructure Library-Service Delivery, The Stationery Office Edition, ISBN 011 3308930, 2001
5. IT Infrastructure Library-Service Support, The Stationery Office Edition, ISBN 011 3308671, 2000
6. ISO/IEC 12207:1995, Information Technology-Software Life-cycles Processes
7. ISO/IEC 12207:1995/Amd.1:2002, Amendment to ISO/IEC 12207:1995-Information Technology-Software Life-cycles Processes
8. ISO/IEC JTC 1/SC7 CD 15504-5.2:2004, Information Technology-Process assessment-Part 5: An exemplar Process Assessment Model
9. Simon JM, Faisandier A., Beaugrand J-L, " Extending the ISO/IEC 15504 (SPICE) maturity model for enterprise functions' improvement" , in: Proceedings of the EuSec 2002 3rd European Systems Engineering Conference (Toulouse, France, May 2002)
10. Dorling A., Gantner T., Pohl M., Experiences with the Development and Application of an Assessment Model for Software Acquisition Processes, in: Proceedings of the International Conference SPICE'2004, Lisbon, Portugal, 2004
11. BS 15000-1:2002, IT Service Management: Specification for Service Management
12. BS 15000-2:2003, IT service management: Code of practice for service management
13. ISO/IEC 15504-2:2003, Information Technology-Process assessment-Part 2: Performing an assessment
14. ISO/IEC 15504-3:2003, Information Technology-Process assessment-Part 3: Guidance on performing an Assessment