IT service management improvement-actor network perspective

Proceedings of the 15th European Conference on Information Systems, ECIS 2007

Volumn , Issue , 2007, Pages 1202-1213

  Cater Steel, Aileen ^a   McBride, Neil ^b  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

^b DE MONTFORT UNIVERSITY   (United Kingdom)

Author keywords

Actor network theory; BS 15000; Case study; Cognitive mapping; ISO IEC 20000; IT infrastructure library; IT service management improvement; ITIL

Indexed keywords

ACTOR NETWORK THEORY; BS 15000; COGNITIVE MAPPING; ISO/IEC; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; ITIL;

INFORMATION SYSTEMS; INFORMATION THEORY; MANAGEMENT; MAPPING;

MANAGERS;

EID: 84868018331     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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