Using institutionalism as a lens to examine ITIL adoption and diffusion

ACIS 2009 Proceedings - 20th Australasian Conference on Information Systems

Volumn , Issue , 2009, Pages 321-330

  Cater Steel, Aileen ^a   Tan, Wui Gee ^a   Toleman, Mark ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Case study; Institutional theory; ISO IEC 20000; IT infrastructure library (ITIL); IT service management

Indexed keywords

ADOPTION AND DIFFUSION; GLOBAL DIFFUSION; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); INSTITUTIONAL THEORY; INTERNATIONAL STANDARDS; ISO/IEC; IT INFRASTRUCTURES; IT SERVICE MANAGEMENT; MIMETIC PRESSURES;

INFORMATION SYSTEMS;

SOCIETIES AND INSTITUTIONS;

EID: 84869141999     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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