IT and business process performance management: Case study of ITIL implementation in finance service industry

Proceedings of the International Conference on Information Technology Interfaces, ITI

Volumn , Issue , 2008, Pages 243-249

  Spremić, Mario ^a   Zmirak, Zlatan ^b   Kraljevic, Krunoslav ^c  

^a UNIVERSITY OF ZAGREB   (Croatia)

^b King ICT Ltd   (Croatia)

^c S and T Croatia Ltd   (Croatia)

Author keywords

Case study; IT audit; IT governance; It performance; ITIL

Indexed keywords

BENCHMARKING; CHLORINE COMPOUNDS; FINANCE; INFORMATION TECHNOLOGY; PAPER COATING; PROCESS ENGINEERING; STANDARDS;

BEST PRACTICES; BUSINESS PROCESSES; BUSINESS PROCESSING; CASE STUDIES; CASE STUDY; INFORMATION TECHNOLOGY (IT); INTERNATIONAL CONFERENCES; IT AUDIT; IT GOVERNANCE; IT PERFORMANCE; IT SERVICES; ITIL; KEY PERFORMANCE INDICATORS; PROCESS MANAGEMENT; SERVICE INDUSTRIES;

TECHNOLOGY;

EID: 51949108118     PISSN: 13301012     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ITI.2008.4588415     Document Type: Conference Paper

References (9)

1. Hunton, J.E., Bryant, S.M., Bagranoff, N.A.: (2004): Core Concepts of Information Technology Auditing, John Wiley &Sons Inc., SAD.
2. ITGI (2007): CobiT 4.1 - Framework, Control Objectives, Management Guidlines and Maturiy Models, IT Governance Institute, Rolling Meadows, Illinois, SAD.
3. Nolan, R. and McFarlan, F.W., (2005): Information Technology and Board of Directors, Harvard Business Review, October, 2005.
4. rd International Workshop in Wireless Security Technologies, Westminster University, London, April, 2005, pp. 58-64.
5. Spremić, M., Popović, M. (2007): Towards a Corporate IT Risk Management Model, Proceedings of the 6th WSEAS International Conference on Information Security and Privacy, Puerto de la Cruz, Tenerife, Canary Islands, Spain, December 2007, pp. 111-7.
6. Symons, C., (2005): IT Governance Framework: Structures, Processes and Framework, Forrester Research, Inc.
7. Van Grembergen, Guldentops, D.R., (2004): Structures, Processes and Relational Mechanisms for IT Governance, Idea Group
8. rd ed., John Wiley & Sons.
9. Weill, P., Ross, J.W., (2004): IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Harvard Business School Press, 2004.