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Volumn , Issue , 2007, Pages 431-433

Advantages of an ITIL-based process framework in a complex SAP® system landscape

Author keywords

Change management; ITIL framework; SAP ; TCO

Indexed keywords

CHANGE MANAGEMENT; COMPUTING SYSTEMS; INTELLIGENT DATA; ITIL FRAMEWORK; TCO;

EID: 50149096926     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IDAACS.2007.4488454     Document Type: Conference Paper
Times cited : (3)

References (11)
  • 7
    • 50149121731 scopus 로고    scopus 로고
    • Hank Marquis, ITIL Version 3.0, What it means to you, © 2006
    • Hank Marquis, ITIL Version 3.0 - What it means to you, www.globalknowledge.com, © 2006
  • 9
    • 50149096569 scopus 로고    scopus 로고
    • Ivor Macfarlane, IT Service Management Version 2.1b, itsmf © 2003
    • Ivor Macfarlane, IT Service Management Version 2.1b, itsmf © 2003
  • 11


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.