Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: An exploratory study

Information Systems Management

Volumn 26, Issue 2, 2009, Pages 164-175

  Pollard, Carol ^a   Cater Steel, Aileen ^b  

^a APPALACHIAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Case studies; Critical success Factors; IT infrastructure library; ITIL; Service management

Indexed keywords

COMMUNICATION AND COLLABORATIONS; CRITICAL SUCCESS FACTOR; EXECUTIVE MANAGEMENT; IT INFRASTRUCTURE LIBRARIES; IT SERVICE MANAGEMENT; ITIL; ORGANISATIONAL TRANSFORMATIONS; SERVICE MANAGEMENT;

COMPUTER SOFTWARE SELECTION AND EVALUATION; MANAGEMENT SCIENCE; RESEARCH;

INDUSTRY;

EID: 70449719192     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530902797540     Document Type: Article

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