The balanced scorecard: A foundation for the strategic management of information systems

Decision Support Systems

Volumn 25, Issue 1, 1999, Pages 71-88

  Martinsons, Maris ^a,c   Davison, Robert ^a   Tse, Dennis ^a,b,d,e  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b Information Systems and Services   (Hong Kong)

^c Pac Rim Inst for Studs of Mgmt   (Hong Kong)

^d UNIVERSITY OF WATERLOO   (Canada)

^e Information Service Department   (Hong Kong)

Author keywords

Balanced scorecard; Case studies; Information systems success; Multidimensional metrics; Performance management; Performance measurement and evaluation; Strategic decision making

Indexed keywords

DECISION MAKING; INFORMATION ANALYSIS; INFORMATION MANAGEMENT; STRATEGIC PLANNING;

BALANCED SCORECARD; MULTIDIMENSIONAL METRICS; PERFORMANCE MANAGEMENT;

DECISION SUPPORT SYSTEMS;

EID: 0033076569     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-9236(98)00086-4     Document Type: Article

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