Linking service employees' emotional competence to customer satisfaction: A multilevel approach

Journal of Organizational Behavior

Volumn 29, Issue 2, 2008, Pages 155-170

  Giardini, Angelo ^a   Frese, Michael ^a  

^a JUSTUS LIEBIG UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 38849146450     PISSN: 08943796     EISSN: 10991379     Source Type: Journal    
DOI: 10.1002/job.509     Document Type: Article

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