Reputation attributes in retailing services: Managerial perspective

Managing Service Quality

Volumn 21, Issue 4, 2011, Pages 410-423

  Järvinen, Raija ^a   Suomi, Kati ^b  

^a National Consumer Research Centre   (Finland)

^b UNIVERSITY OF TURKU   (Finland)

Author keywords

Corporate image; Customer service management; Quality management; Reputation; Retailing services

Indexed keywords

EID: 79960066488     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111146270     Document Type: Article

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