메뉴 건너뛰기




Volumn 10, Issue 3, 2001, Pages 123-134

Effect of Manufacturer Reputation, Retailer Reputation, and Product Warranty on Consumer Judgments of Product Quality: A Cue Diagnosticity Framework

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0035630563     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1207/153276601750132696     Document Type: Article
Times cited : (309)

References (41)
  • 2
    • 0023020183 scopus 로고
    • The moderator-mediator distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 3
    • 0001404383 scopus 로고
    • The use of extrinsic cues to facilitate product adoption
    • Bearden, W. O., & Shimp, T. A. (1982). The use of extrinsic cues to facilitate product adoption. Journal of Marketing Research, 19, 229-239.
    • (1982) Journal of Marketing Research , vol.19 , pp. 229-239
    • Bearden, W.O.1    Shimp, T.A.2
  • 4
    • 0012319518 scopus 로고
    • A consumer-side experimental examination of signaling theory: Do consumers perceive warranties as signals of quality?
    • Boulding, W., & Kirmani, A. (1993). A consumer-side experimental examination of signaling theory: Do consumers perceive warranties as signals of quality? Journal of Consumer Research, 20, 111-123.
    • (1993) Journal of Consumer Research , vol.20 , pp. 111-123
    • Boulding, W.1    Kirmani, A.2
  • 5
    • 21344481739 scopus 로고
    • Signaling quality by selling through a reputable retailer: An example of renting the reputation of another agent
    • Chu, W., & Chu, W. (1994). Signaling quality by selling through a reputable retailer: An example of renting the reputation of another agent. Marketing Science, 13, 177-189.
    • (1994) Marketing Science , vol.13 , pp. 177-189
    • Chu, W.1    Chu, W.2
  • 7
    • 0002538227 scopus 로고
    • The measurement of information value: A study in consumer decision making
    • W. S. Decker (Ed.), Chicago: American Marketing Association
    • Cox, D. F. (1962). The measurement of information value: A study in consumer decision making. In W. S. Decker (Ed.), Emerging concepts in marketing (pp. 413-421). Chicago: American Marketing Association.
    • (1962) Emerging Concepts in Marketing , pp. 413-421
    • Cox, D.F.1
  • 8
    • 21744432293 scopus 로고
    • Marketing universals: Consumers' use of brand name, price, physical appearance, and retailer reputation as signals of product quality
    • Dawar, N., & Parker, P. (1994). Marketing universals: Consumers' use of brand name, price, physical appearance, and retailer reputation as signals of product quality. Journal of Marketing, 58, 81-95.
    • (1994) Journal of Marketing , vol.58 , pp. 81-95
    • Dawar, N.1    Parker, P.2
  • 10
    • 0000723634 scopus 로고
    • Effect of price, brand, and store information on buyers' product evaluations
    • Dodds, W., Monroe, K. B., & Grewal, D. (1991). Effect of price, brand, and store information on buyers' product evaluations. Journal ofMarketing Research, 28, 307-319.
    • (1991) Journal ofMarketing Research , vol.28 , pp. 307-319
    • Dodds, W.1    Monroe, K.B.2    Grewal, D.3
  • 11
    • 34247368208 scopus 로고
    • Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior
    • Feldman, J. M., & Lynch, J. G. (1988). Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. Journal of Applied Psychology, 73, 421-435.
    • (1988) Journal of Applied Psychology , vol.73 , pp. 421-435
    • Feldman, J.M.1    Lynch, J.G.2
  • 13
    • 0032159339 scopus 로고    scopus 로고
    • The effect of store name, brand name, and price discounts on consumers' evaluations and purchase intentions
    • Grewal, D., Krishnan, R., Baker, J., & Borin, N. (1998). The effect of store name, brand name, and price discounts on consumers' evaluations and purchase intentions. Journal of Retailing, 74, 331-352.
    • (1998) Journal of Retailing , vol.74 , pp. 331-352
    • Grewal, D.1    Krishnan, R.2    Baker, J.3    Borin, N.4
  • 14
    • 0000465144 scopus 로고
    • The information role of warranties and private disclosure about product quality
    • Grossman, S. (1981). The information role of warranties and private disclosure about product quality. Journal of Law and Economics, 24, 461-483.
    • (1981) Journal of Law and Economics , vol.24 , pp. 461-483
    • Grossman, S.1
  • 15
    • 0001559313 scopus 로고
    • Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective
    • Herr, P.M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective. Journal of Consumer Research, 17, 454-462.
    • (1991) Journal of Consumer Research , vol.17 , pp. 454-462
    • Herr, P.M.1    Kardes, F.R.2    Kim, J.3
  • 16
    • 0003020899 scopus 로고
    • Managing what consumers learn from experience
    • Hoch, S. J., & Deighton, J. (1989). Managing what consumers learn from experience. Journal of Marketing, 52, 1-20.
    • (1989) Journal of Marketing , vol.52 , pp. 1-20
    • Hoch, S.J.1    Deighton, J.2
  • 17
    • 0000932020 scopus 로고
    • Price, brand name, and product composition characteristics as determinants of perceived quality
    • Jacoby, J., Olson, J. C., & Haddock, R. (1971). Price, brand name, and product composition characteristics as determinants of perceived quality. Journal of Applied Psychology, 55, 570-579.
    • (1971) Journal of Applied Psychology , vol.55 , pp. 570-579
    • Jacoby, J.1    Olson, J.C.2    Haddock, R.3
  • 22
    • 0001141632 scopus 로고
    • The effect of perceived advertising costs on brand perceptions
    • Kirmani, A. (1990). The effect of perceived advertising costs on brand perceptions. Journal of Consumer Research, 17, 160-171.
    • (1990) Journal of Consumer Research , vol.17 , pp. 160-171
    • Kirmani, A.1
  • 23
    • 70449437652 scopus 로고    scopus 로고
    • To counter stigma, Hyundai bolsters warranty
    • November 8.
    • Krebs, M. (1998, November 8). To counter stigma, Hyundai bolsters warranty. The New York Times.
    • (1998) The New York Times
    • Krebs, M.1
  • 25
    • 0001014346 scopus 로고
    • Brand name as a heuristic cue: The effects of task importance and expectancy confirmation on consumer judgments
    • Maheswaran, D., Mackie, D. M., & Chaiken, S. (1992). Brand name as a heuristic cue: The effects of task importance and expectancy confirmation on consumer judgments. Journal of Consumer Psychology, 1, 317-336.
    • (1992) Journal of Consumer Psychology , vol.1 , pp. 317-336
    • Maheswaran, D.1    Mackie, D.M.2    Chaiken, S.3
  • 26
    • 84936823535 scopus 로고
    • Price and advertising as signals of product quality
    • Milgrom, P., & Roberts, J. (1986). Price and advertising as signals of product quality. Journal of Political Economy, 94, 796-821.
    • (1986) Journal of Political Economy , vol.94 , pp. 796-821
    • Milgrom, P.1    Roberts, J.2
  • 27
    • 0000424077 scopus 로고
    • Information and consumer behavior
    • Nelson, P. (1970). Information and consumer behavior. Journal of Political Economy, 78, 311-329.
    • (1970) Journal of Political Economy , vol.78 , pp. 311-329
    • Nelson, P.1
  • 28
    • 0001906426 scopus 로고
    • Price as an informational cue: Effects on product evaluations
    • A. G. Woodside, J. N. Sheth, & P. D. Bennett (Eds.), New York: Elsevier
    • Olson, J. C. (1977). Price as an informational cue: Effects on product evaluations. In A. G. Woodside, J. N. Sheth, & P. D. Bennett (Eds.), Consumer and industrial buying behavior (pp. 267-286). New York: Elsevier.
    • (1977) Consumer and Industrial Buying Behavior , pp. 267-286
    • Olson, J.C.1
  • 29
    • 0000516487 scopus 로고
    • The moderating effect of prior knowledge on cue utilization in product evaluations
    • Rao, A. R., & Monroe, K. B. (1988). The moderating effect of prior knowledge on cue utilization in product evaluations. Journal of Consumer Research, 15, 253-264.
    • (1988) Journal of Consumer Research , vol.15 , pp. 253-264
    • Rao, A.R.1    Monroe, K.B.2
  • 30
    • 0001266224 scopus 로고
    • The effect of price, brand name, and store name on buyer's perceptions of product quality: An integrative review
    • Rao, A. R., & Monroe, K. B. (1989). The effect of price, brand name, and store name on buyer's perceptions of product quality: An integrative review. Journal of Marketing Research, 26, 351-357.
    • (1989) Journal of Marketing Research , vol.26 , pp. 351-357
    • Rao, A.R.1    Monroe, K.B.2
  • 31
    • 21844491951 scopus 로고
    • Extrinsic and intrinsic cue effects on perceptions of store brand quality
    • Richardson, P. S., Dick, A. S., & Jain, A. K. (1994). Extrinsic and intrinsic cue effects on perceptions of store brand quality. Journal of Marketing, 58, 28-36.
    • (1994) Journal of Marketing , vol.58 , pp. 28-36
    • Richardson, P.S.1    Dick, A.S.2    Jain, A.K.3
  • 33
    • 0002649591 scopus 로고
    • Warranty and other extrinsic cue effects on consumers' risk perceptions
    • Shimp, T. A., & Bearden, W. O. (1982). Warranty and other extrinsic cue effects on consumers' risk perceptions. Journal of Consumer Research, 9, 38-46.
    • (1982) Journal of Consumer Research , vol.9 , pp. 38-46
    • Shimp, T.A.1    Bearden, W.O.2
  • 34
    • 0001690868 scopus 로고
    • Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases
    • Skowronski, J. J., & Carlston, D. E. (1987). Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases. Journal of Personality and Social Psychology, 52, 689-699.
    • (1987) Journal of Personality and Social Psychology , vol.52 , pp. 689-699
    • Skowronski, J.J.1    Carlston, D.E.2
  • 35
    • 0242300514 scopus 로고
    • Negativity and extremity biases in impression formation: A review of explanations
    • Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: A review of explanations. Psychological Bulletin, 105, 131-142.
    • (1989) Psychological Bulletin , vol.105 , pp. 131-142
    • Skowronski, J.J.1    Carlston, D.E.2
  • 36
    • 49649151167 scopus 로고
    • Comparison of bayesian and regression approaches to the study of information processing in judgment
    • Slovic, P., & Lichtenstein, S. (1971). Comparison of bayesian and regression approaches to the study of information processing in judgment. Organizational Behavior and Human Performance, 6, 649-744.
    • (1971) Organizational Behavior and Human Performance , vol.6 , pp. 649-744
    • Slovic, P.1    Lichtenstein, S.2
  • 37
    • 49549151309 scopus 로고
    • Dimensional commensurability and cue utilization in comparative judgment
    • Slovic, P., & MacPhillamy, D. (1974). Dimensional commensurability and cue utilization in comparative judgment. Organizational Behavior and Human Performance, 11, 172-194.
    • (1974) Organizational Behavior and Human Performance , vol.11 , pp. 172-194
    • Slovic, P.1    MacPhillamy, D.2
  • 38
    • 0347153762 scopus 로고    scopus 로고
    • Warranty as a signal of quality: The moderating effect of consumer knowledge on quality evaluations
    • Srivastava, J., & Mitra, A. (1998). Warranty as a signal of quality: The moderating effect of consumer knowledge on quality evaluations. Marketing Letters, 9, 327-336.
    • (1998) Marketing Letters , vol.9 , pp. 327-336
    • Srivastava, J.1    Mitra, A.2
  • 39
    • 0000045711 scopus 로고
    • Price-quality integration in warranty evaluation: A preliminary test of alternative models of risk assessment
    • White, J. D., & Truly, E. L. (1989). Price-quality integration in warranty evaluation: A preliminary test of alternative models of risk assessment. Journal of Business Research, 19, 109-125.
    • (1989) Journal of Business Research , vol.19 , pp. 109-125
    • White, J.D.1    Truly, E.L.2
  • 40
    • 84926276892 scopus 로고
    • Prices as signals of product quality
    • Wolinsky, A. (1983). Prices as signals of product quality. Review of Economic Studies, 50, 647-658.
    • (1983) Review of Economic Studies , vol.50 , pp. 647-658
    • Wolinsky, A.1
  • 41
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.