The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting

Journal of Services Marketing

Volumn 25, Issue 2, 2011, Pages 101-113

  Mechinda, Panisa ^a   Patterson, Paul G ^b  

^a RAJAMANGALA UNIVERSITY OF TECHNOLOGY THANYABURI   (Thailand)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Employee attitudes; Health services; Individual behaviour; Personality; Services marketing; Thailand

Indexed keywords

EID: 79955637398     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041111119822     Document Type: Article

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