Critical success factors of TQM in service organizations: A proposed model

Services Marketing Quarterly

Volumn 31, Issue 3, 2010, Pages 363-380

  Talib, Faisal ^a   Rahman, Zillur ^b  

^a ALIGARH MUSLIM UNIVERSITY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

Author keywords

CSFs; Implementation; Service organization; Services quality; TQM

Indexed keywords

EID: 77954095682     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332969.2010.486700     Document Type: Article

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