Which management practices are contributory to service quality?

International Journal of Quality and Reliability Management

Volumn 25, Issue 6, 2008, Pages 585-603

  Ueno, Akiko ^a  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

Author keywords

Customer services quality; Total quality management

Indexed keywords

EID: 46249129420     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710810881890     Document Type: Article

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